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Reset Windows 8


kyleseeman

New Member
Posts
9
#81
I have a Hp Envy 6 with Windows 8. I have been trying to do a Refresh or a Reset and neither will work, no matter what method I follow to do this. I get the same message each time, saying, There's a problem trying to Refresh or Reset your computer, and it must restart then try again. I have received an error code, 80070490. Any ideas what to do for this?
 

My Computer

System One

  • OS
    Windows 8

Brink

Administrator
Administrator
mvp
Posts
24,024
#82

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Computer0304

Member
Member
Posts
31
#83
What would happen if the hard drive failed or I got really bad malware which prevents Windows RE from being used on a OEM PC? Is there a way to clean install Windows 8.1? I know it might be different from Win7 because of the new UEFI implementations.
 

My Computer

System One

  • OS
    Windows 7 Professional 32-bit
    System Manufacturer/Model
    Dell Vostro 400/Toshiba Satellite T135
    CPU
    Intel Core 2 Quad/Intel Pentium
    Memory
    2GB/4GB
    Graphics Card(s)
    Intel G33/G31 Express
    Browser
    Internet Explorer 11/Safari 5/Mozilla Firefox 20
    Antivirus
    AVG Anti-Virus Free

Brink

Administrator
Administrator
mvp
Posts
24,024
#84
Hello Computer0304,

That would be a bad situation to be in.

If you created a recovery drive (USB) with the Copy contents from the recovery partition to the recovery drive box checked, then you could use it to do a factory reset with.

Sometimes, you may not be able to if the recovery partition is not available or corrupted, so it would also be a good idea to create a system image and save it to separate hard drive to have available if needed in the future.

If all else fails, you should be able to order replacement installation media for a low price directly from the manufacturer of the OEM computer.
 
Last edited:

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
#85
if that fails or for some reason you're unable or unwilling..and assuming the machine's still under warranty, you should be able to arrainge to have it sent in for a repair
 

My Computer

System One

  • OS
    windows 8 64 bit
    System Manufacturer/Model
    Sony US-SVE141290X-LBOM
    CPU
    3rd gen Intel® Core™ i3-3110M processor (2.40GHz)
    Motherboard
    unknown.
    Memory
    6gb
    Graphics Card(s)
    Intel® HD Graphics 4000
    Sound Card
    integrated
    Monitor(s) Displays
    integrated
    Screen Resolution
    1366x768
    Hard Drives
    1x @500gb
    Internet Speed
    fios 15/5

Computer0304

Member
Member
Posts
31
#86
Hello Computer0304,

That would be a bad situation to be in.

If you created a recovery drive (USB) with the Copy contents from the recovery partition to the recovery drive box checked, then you could use it to do a factory reset with.

Sometimes, you may not be able to if the recovery partition is not available or corrupted, so it would also be a good idea to create a system image and save it to separate hard drive to have available if needed in the future.

If all else fails, you should be able to order replacement installation media for a low price directly from the manufacturer of the OEM computer.
Thanks Brink, I'll make that on my new PC.
 

My Computer

System One

  • OS
    Windows 7 Professional 32-bit
    System Manufacturer/Model
    Dell Vostro 400/Toshiba Satellite T135
    CPU
    Intel Core 2 Quad/Intel Pentium
    Memory
    2GB/4GB
    Graphics Card(s)
    Intel G33/G31 Express
    Browser
    Internet Explorer 11/Safari 5/Mozilla Firefox 20
    Antivirus
    AVG Anti-Virus Free

Brink

Administrator
Administrator
mvp
Posts
24,024
#87
You're welcome. :)
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Grefus

New Member
Posts
2
#88
I upgraded my Windows 8 computer to Windows 8.1 for free from the windows app store, and I'm currently planning to reset my computer using the inbuilt feature. I'm wondering if it's possible to reset using the Windows 8 product key or am I going to need to do a clean install of Windows 8 instead?

Forgot to mention that I did create a windows 8.1 install on my USB flash drive, but I'm worried that would be a moot point if the product key doesn't work.
 

My Computer

System One

  • OS
    Windows 8.1 Professional

Brink

Administrator
Administrator
mvp
Posts
24,024
#89
Hello Grefus, and welcome to Eight Forums. :)

If it will not accept your Windows 8 key, then you should be able to enter a generic key to be able to only install, then change the key to your Windows 8 key after installation has finished to activate with it.

See the blue note box under step 4 in the tutorial below for more about generic keys.

http://www.eightforums.com/tutorials/2299-clean-install-windows-8-a.html
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Grefus

New Member
Posts
2
#90
Thanks for the advice! However it turns out that I needn't activate the windows again after the reset which is weird... It was already activated when I checked.
 

My Computer

System One

  • OS
    Windows 8.1 Professional

Brink

Administrator
Administrator
mvp
Posts
24,024
#91
Yes, it's normal for it to still be activated after a reset. That step is mostly just there to double check and make sure. :)
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
Posts
9
#92
Is this basically like clean install just quicker? I'm switching from AMD to Nvidia and want to make sure all traces of AMD are gone
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    4670k
    Motherboard
    Gigabyte z87-Ud4h
    Memory
    8GB ADATA Gaming 1600mhz
    Graphics Card(s)
    Sapphire Toxic r9 280x
    Sound Card
    none
    Monitor(s) Displays
    ASUS VE247h
    Screen Resolution
    1080p
    Hard Drives
    kingston hyper x 120gb ssd
    1tb external WD
    PSU
    Seasonic 620w
    Cooling
    CM Hyper 212 EVO

Brink

Administrator
Administrator
mvp
Posts
24,024
#93
Hello HeyDontSlip,

Yep. :)
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

avada

Member
Member
Posts
162
#94
Important question: Will the user accounts remain?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 1600
    Motherboard
    Asus Prime B350-PLUS
    Memory
    G.SKILL Trident Z 16GB (2x8GB) DDR4 3000MHz F4-3000C15D-16GTZB
    Graphics Card(s)
    nVIDIA GeForce GTS 450 (Asus ENGTS450)
    PSU
    500w FSP

Brink

Administrator
Administrator
mvp
Posts
24,024
#95

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

avada

Member
Member
Posts
162
#96
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 1600
    Motherboard
    Asus Prime B350-PLUS
    Memory
    G.SKILL Trident Z 16GB (2x8GB) DDR4 3000MHz F4-3000C15D-16GTZB
    Graphics Card(s)
    nVIDIA GeForce GTS 450 (Asus ENGTS450)
    PSU
    500w FSP

Brink

Administrator
Administrator
mvp
Posts
24,024
#97
Oops. :eek:
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
#98
well, its easy enough to get that back, assuming you noted down the email and password, again assuming you made an internet connected account. just sign back in.
 

My Computer

System One

  • OS
    windows 8 64 bit
    System Manufacturer/Model
    Sony US-SVE141290X-LBOM
    CPU
    3rd gen Intel® Core™ i3-3110M processor (2.40GHz)
    Motherboard
    unknown.
    Memory
    6gb
    Graphics Card(s)
    Intel® HD Graphics 4000
    Sound Card
    integrated
    Monitor(s) Displays
    integrated
    Screen Resolution
    1366x768
    Hard Drives
    1x @500gb
    Internet Speed
    fios 15/5

avada

Member
Member
Posts
162
#99
well, its easy enough to get that back, assuming you noted down the email and password, again assuming you made an internet connected account. just sign back in.
Actually I was using an offline account, as I always did.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 1600
    Motherboard
    Asus Prime B350-PLUS
    Memory
    G.SKILL Trident Z 16GB (2x8GB) DDR4 3000MHz F4-3000C15D-16GTZB
    Graphics Card(s)
    nVIDIA GeForce GTS 450 (Asus ENGTS450)
    PSU
    500w FSP
then you're gonna be redoing alot of settings.
 

My Computer

System One

  • OS
    windows 8 64 bit
    System Manufacturer/Model
    Sony US-SVE141290X-LBOM
    CPU
    3rd gen Intel® Core™ i3-3110M processor (2.40GHz)
    Motherboard
    unknown.
    Memory
    6gb
    Graphics Card(s)
    Intel® HD Graphics 4000
    Sound Card
    integrated
    Monitor(s) Displays
    integrated
    Screen Resolution
    1366x768
    Hard Drives
    1x @500gb
    Internet Speed
    fios 15/5

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