Can't restore Windows 8 64-bit

[Onlyafrika]

 

[adamf]

Pc is working like it's supposed to do, only issue is Kaspersky.

I'd remove it then if I was you.

Post a new thread Board FAQ if you have a problem.

 

[Onlyafrika]

Done

 

[DustSailor]

First of all. I'm new to this forum. I'm all aware of that I could start a new tread, but I'm not quite sure where to put it.
Second. If I had a question about Antivirus software, I would ask so. So unless someone tells me that Kaspersky is the reason for not being able to restore PC, please stick to the topic

Yes, and welcome to the forums. Did you find that Kaspersky was the problem?

 

[Onlyafrika]

I don't think Kaspersky was the reason that I were unable to restore my PC, I think that must be an issue when updating to 8.1
Some time ago when win 8 were released, I upgraded from win 7 to win 8 (not clean install) What happened then, was that windows deleted the recovery partition on the reseved space on HDD. I managed to get the recovery file from manufacturer, to recover to factory settings, allthough I thought so until getting updates from manufacturer. The PC was recognized as win 8. I had to do a clean install of win 7 first, then use the recovery file from manufacturer.
In my opinion, something similar has happened when upgrading from 8 to 8.1
I have just done a clean install of win 8 pro, Kaspersky is now working

 

[DustSailor]

Remember never to have an antivirus installed when upgrading, from 7 to 8, or 8 to 8.1. This is because AV programs will sometimes hinder the upgrade process, corrupting the install. It shouldn't matter having one while doing a restore I wouldn't think, but not too sure. Depends on the individual AV I would suppose.

Take care

 

[Onlyafrika]

Thnx
Most problems solved now, Asus doesn't fill up the PC with a lot of crap, but they have a few things I need to try to get back, that were in the original installation.

 

[Onlyafrika]

Remember never to have an antivirus installed when upgrading, from 7 to 8, or 8 to 8.1. This is because AV programs will sometimes hinder the upgrade process, corrupting the install. It shouldn't matter having one while doing a restore I wouldn't think, but not too sure. Depends on the individual AV I would suppose.

Take care

Kaspersky support told me to download latest version of AV and install on Win 8 prior to upgade to 8.1 My AV is now working properly, so I should be able to do the upgrade without uninstalling AV. But I will just create a fresh restore point now, so if it fails, I can just restore my PC

 

[SIW2]

You would be better making a n image, rather than rely on system restore.

Windows has a built in imaging program , free version of Aomei backupper is excellent, and there are several others.

 

[Onlyafrika]

You would be better making a n image, rather than rely on system restore.

Windows has a built in imaging program , free version of Aomei backupper is excellent, and there are several others.

For now I'm relying on system, upgrading is ongoing as we speak, I made a fresh restore point