Solved Annoying internet problem

[markANTHONY]

Hi peeps. I have an annoying intermittent internet problem that I hope one of you awesome peoples can help me fix.

Once or twice a day (sometimes more) the internet will stop working on my computer, I just get a constant . This is on all browsers. The only thing that fixes this is a restart of the machine.
Sometimes as the problems surfaces I can continue to browse the site that is currently loaded, but cannot navigate to other sites. Skype continues to work fine when the problem occurs.


I connect to the internet through wifi, when the problem occurs my phone and tablet continue working fine on the internet.


I thought the problem might be the wireless receiver dongle I was using, so I bought a wireless USB adapter but the problem persists.


Does anyone have any idea what might be the cause of this?

 

[my2cents]

Possible bad routing after DNS lookup. Consider changing those entries to an alternate DNS lookup source (other than your ISP's default) for a quick test:



Note that I am using my ISP's default lookup. Entries you can try are available from the linked page below. Good luck.

Free Fast Public DNS Servers List

 

[markANTHONY]

Thanks my2cents, I'll give that a go.

 

[chev65]

Hi peeps. I have an annoying intermittent internet problem that I hope one of you awesome peoples can help me fix.

Once or twice a day (sometimes more) the internet will stop working on my computer, I just get a constant View attachment 28946. This is on all browsers. The only thing that fixes this is a restart of the machine.
Sometimes as the problems surfaces I can continue to browse the site that is currently loaded, but cannot navigate to other sites. Skype continues to work fine when the problem occurs.


I connect to the internet through wifi, when the problem occurs my phone and tablet continue working fine on the internet.


I thought the problem might be the wireless receiver dongle I was using, so I bought a wireless USB adapter but the problem persists.


Does anyone have any idea what might be the cause of this?

If making adjustments to the DNS servers doesn't work then I have a very good idea of what this problem might be as I've solved it before.

Same problem as I've seen recently, Skype works because it doesn't use DNS, and the problem appears to be DNS related however it's more likely to be a system file integrity problem that is easily fixed by following the advice in the link below.

http://www.eightforums.com/network-sharing/32278-accessing-internet.html#post284945

 

[markANTHONY]

Thanks chev65. It's been driving me crazy for a while now, I searched the net for a solution many a time but could never find anything relating to my problem.

I've done the DNS change, just need to play the waiting game to see if it fixes it, if it doesn't I certainly try your method. In fact it won't harm to do that now, cover all bases

 

[markANTHONY]

Unfortunately the above help didn't solve the problem.

 

[my2cents]

Just a few more things for you to try until one of our wifi gurus continues his response to your issue:

Switch to a high performance power plan to see if that helps your issue.
Uncheck the "Allow the computer to turn off this device to save power" option (if checked) under the Power Management Tab in device manager for the wifi adapter. Go to:

Contriol Panel> device manager> network adapters> wifi adapter> power management tab> see the option above

Good luck.

 

[markANTHONY]

Thanks my2cents, appreciate the help.

 

[bassfisher6522]

Let's start with updating the wifi adapter driver to the latest version. Then while you're at it, update all outdated drivers of the system. Next, check your routers firmware for an update and update if necessary.

 

[chev65]

Unfortunately the above help didn't solve the problem.

You never mentioned what the scans said? Did they show any type of file problems?

Did they mention if they fixed anything?

I find it hard to believe this system passed those tests without error because I've seen this problem in the past and the symptoms you reported are precisely same.

I have a few more tricks up my sleeve but you need to work with me here.

 

[markANTHONY]

Let's start with updating the wifi adapter driver to the latest version. Then while you're at it, update all outdated drivers of the system. Next, check your routers firmware for an update and update if necessary.

Thanks bassfisher6522, one of the first things I did was make sure that the drivers and router firmware were up to date.

Unfortunately the above help didn't solve the problem.

You never mentioned what the scans said? Did they show any type of file problems?

Did they mention if they fixed anything?

I find it hard to believe this system passed those tests without error because I've seen this problem in the past and the symptoms you reported are precisely same.

I have a few more tricks up my sleeve but you need to work with me here.

Hi chev65, when I did the scan it did say corrupt files were found just like on the post you linked, and then I did the fix. Was there something more I needed to do?

 

[chev65]

Let's start with updating the wifi adapter driver to the latest version. Then while you're at it, update all outdated drivers of the system. Next, check your routers firmware for an update and update if necessary.

Thanks bassfisher6522, one of the first things I did was make sure that the drivers and router firmware were up to date.

Unfortunately the above help didn't solve the problem.

You never mentioned what the scans said? Did they show any type of file problems?

Did they mention if they fixed anything?

I find it hard to believe this system passed those tests without error because I've seen this problem in the past and the symptoms you reported are precisely same.

I have a few more tricks up my sleeve but you need to work with me here.

Hi chev65, when I did the scan it did say corrupt files were found just like on the post you linked, and then I did the fix. Was there something more I needed to do?

I'm not sure what you mean by the fix? After the sfc/scannow scan you should reboot then run the DISM command.

Here is the deal, you may need to run both scan's, possibly three times with a reboot required after each scan in order to fix this type of problem. Keep running the scan's until they come up clean.

The fact that your scan did show problems tells us that we are on the right track.

You need to run the scan's until it says that the problems are fixed.

 

[markANTHONY]

Okey doke, I'll give that a shot and report back

 

[markANTHONY]

Okay, I have just run the scan again and it is now telling me that it 'did not find any integrity violations'. So it must have fixed them on the first go around the other day, but the problem still exists.

 

[chev65]

Okay, I have just run the scan again and it is now telling me that it 'did not find any integrity violations'. So it must have fixed them on the first go around the other day, but the problem still exists.

Ok good, so they fixed the system file problem. Did the DISM command report that it fixed problems?

Run the file below, it will reset the network stack and reboot your machine automatically. After the reboot please post the ipconfig/all from this machine so I can see what is going on with the network.

 

[markANTHONY]

Hi again chev65, thanks for taking the time out to help me. When I ran the DISM it did indeed say that it had fixed the problems.
I ran the attached file and here is the ipconfig/all:

C:\WINDOWS\system32>ipconfig/all
Windows IP Configuration
   Host Name . . . . . . . . . . . . : MS3832
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Mixed
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : lan
Wireless LAN adapter Local Area Connection* 19:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4
   Physical Address. . . . . . . . . : F8-1A-67-29-04-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 18:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter #4
   Physical Address. . . . . . . . . : F8-1A-67-29-04-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter WiFi 2:
   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter
   Physical Address. . . . . . . . . : F8-1A-67-29-04-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5c35:4b3c:da73:ca10%23(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.73(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 14 October 2013 17:44:05
   Lease Expires . . . . . . . . . . : 15 October 2013 17:44:07
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 469244519
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-AB-80-44-D0-27-88-BF-0B-C9
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
   Physical Address. . . . . . . . . : D0-27-88-BF-0B-C9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.lan:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1870:c6d:3f57:feb6(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1870:c6d:3f57:feb6%16(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

 

[chev65]

Hi again chev65, thanks for taking the time out to help me. When I ran the DISM it did indeed say that it had fixed the problems.
I ran the attached file and here is the ipconfig/all:

C:\WINDOWS\system32>ipconfig/all
Windows IP Configuration
   Host Name . . . . . . . . . . . . : MS3832
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Mixed
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : lan
Wireless LAN adapter Local Area Connection* 19:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4
   Physical Address. . . . . . . . . : F8-1A-67-29-04-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 18:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter #4
   Physical Address. . . . . . . . . : F8-1A-67-29-04-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter WiFi 2:
   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter
   Physical Address. . . . . . . . . : F8-1A-67-29-04-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5c35:4b3c:da73:ca10%23(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.73(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 14 October 2013 17:44:05
   Lease Expires . . . . . . . . . . : 15 October 2013 17:44:07
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 469244519
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-AB-80-44-D0-27-88-BF-0B-C9
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
   Physical Address. . . . . . . . . : D0-27-88-BF-0B-C9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.lan:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1870:c6d:3f57:feb6(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1870:c6d:3f57:feb6%16(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

I knew those scans were required although I'm a bit surprised it hasn't fixed the problem yet because you are showing a valid IP and you should be online without problems. Is the connection still cutting out randomly as before?

What type of anti virus software are you using?

Have you tried to reset the router yet?

If you reset the router it's required that you re-type in the wireless settings like the SSID, security settings, password etc. into the routers wireless set up page, it would also require that you create a new wireless profile for this connection.

 

[markANTHONY]

I knew those scans were required although I'm a bit surprised it hasn't fixed the problem yet because you are showing a valid IP and you should be online without problems. Is the connection still cutting out randomly as before?

What type of anti virus software are you using?

Have you tried to reset the router yet?

If you reset the router it's required that you re-type in the wireless settings like the SSID, security settings, password etc. into the routers wireless set up page, it would also require that you create a new wireless profile for this connection.

I tried resetting the router a while ago, not since the scan though. I'm as experiencing the problem 2-3 times a day, which was about the same before the scan. and I'm using Avast antivirus.

 

[chev65]

I knew those scans were required although I'm a bit surprised it hasn't fixed the problem yet because you are showing a valid IP and you should be online without problems. Is the connection still cutting out randomly as before?

What type of anti virus software are you using?

Have you tried to reset the router yet?

If you reset the router it's required that you re-type in the wireless settings like the SSID, security settings, password etc. into the routers wireless set up page, it would also require that you create a new wireless profile for this connection.

I tried resetting the router a while ago, not since the scan though. I'm as experiencing the problem 2-3 times a day, which was about the same before the scan. and I'm using Avast antivirus.

So everything appears to be working fine then it just goes off into the DNS tangent where it can only get to Skype and a couple other sites. Has this problem occurred since the scan's were completed?

Have you tried resetting IE 10 "browser" to defaults?

You might try entering the DNS server IP's 8.8.8.8 and 8.8.4.4 into the routers settings for DNS servers then remove the DNS IP's from the IPv4 properties, this way only the router is handling DNS rather than windows.

 

[markANTHONY]

Yeah it has done this since the scan just how you describe, and the only way I can connect again is by restarting the pc (disconnecting the wireless adapter, unplugging the router etc doesn't do anything to help, but restarting the pc fixes it) I'll put the DNS settings into the router, hopefully that'll help. Again appreciate the help