Windows 8 and 8.1 Forums

Accessing internet

  1. #1


    Posts : 6
    windows 8

    Accessing internet


    I have windows 8 on a Samsung computer. I can access the internet in desktop mode. However now when I go into the apps screen I cannot now access any app that needs the internet eg. apps store. I am told I have no internet access even though I can see it is connected. Any help?

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  2. #2


    How are you signed in to your windows....are you using a local account or a MS account? In order to use the apps of the start (metro) screen you have to sign up for a windows account and sign into windows using that MS account to use any of those apps.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    windows 8


    Hi Bassfisher6522. I am sorry I don't understand. I don't know what the accounts you mention are
      My System SpecsSystem Spec

  4. #4


    My house
    Posts : 148
    Windows 7 Home Premium x64


    A local account uses any user name (and password if you want one) to sign in to Windows 8. While a Microsoft account, you use a Hotmail.com or a live.com account to sign into Windows. You need to use a Microsoft account as Bassfisher6522 mentioned to download/use apps from the store.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    windows 8


    Hi, sorry to be so dim but I have just found out I am indeed signed in to a MS account
      My System SpecsSystem Spec

  6. #6


    Quote Originally Posted by APSB View Post
    Hi, sorry to be so dim but I have just found out I am indeed signed in to a MS account

    It sounds like you may have system file and/of component store corruption which is a common problem and can usually be repaired.

    You just need to open an Elevated Command Prompt - Open in Windows 8 then type or copy and paste the following command and hit Enter.
    Code:
    sfc /scannow
    After the scan completes which can take a while, it may say something like some files were corrupted but could not be repaired then something about the CBS log etc.

    After a few reboots with sfc scan's in between, if it doesn't pass then just run the next DISM repair command below. I don't need to see the log file.

    Reboot the machine then run the following command to repair the component store.

    Code:
    Dism /Online /Cleanup-Image /RestoreHealth
    It may take a while to complete the repair, it should say repairs were completed etc. a reboot may be required in order to fix the App connection, wireless connection, missing explorer countless other problems.

    After the reboot run the sfc /scannow again to make sure that the system files have been fixed.
    Last edited by chev65; 14 May 2014 at 11:34.
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  7. #7


    Posts : 6
    windows 8


    Will this reboot destroy my data files
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  8. #8


    Quote Originally Posted by APSB View Post
    Will this reboot destroy my data files
    This only makes changes to system files if they are corrupted. No data will be lost with those commands.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    windows 8


    Thanks for everybody's help.

    I shall try and do the scan and reboot as suggested
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    windows 8


    I shall close the thread now. Thanks folks
      My System SpecsSystem Spec

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