Solved Accessing internet

[APSB]

I have windows 8 on a Samsung computer. I can access the internet in desktop mode. However now when I go into the apps screen I cannot now access any app that needs the internet eg. apps store. I am told I have no internet access even though I can see it is connected. Any help?

 

[bassfisher6522]

How are you signed in to your windows....are you using a local account or a MS account? In order to use the apps of the start (metro) screen you have to sign up for a windows account and sign into windows using that MS account to use any of those apps.

 

[APSB]

Hi Bassfisher6522. I am sorry I don't understand. I don't know what the accounts you mention are

 

[nenad285]

A local account uses any user name (and password if you want one) to sign in to Windows 8. While a Microsoft account, you use a Hotmail.com or a live.com account to sign into Windows. You need to use a Microsoft account as Bassfisher6522 mentioned to download/use apps from the store.

 

[APSB]

Hi, sorry to be so dim but I have just found out I am indeed signed in to a MS account

 

[chev65]

Hi, sorry to be so dim but I have just found out I am indeed signed in to a MS account

It sounds like you may have system file and/of component store corruption which is a common problem and can usually be repaired.

You just need to open an http://www.eightforums.com/tutorials/2754-elevated-command-prompt-open-windows-8-a.html then type or copy and paste the following command and hit Enter.

sfc /scannow

After the scan completes which can take a while, it may say something like some files were corrupted but could not be repaired then something about the CBS log etc.

After a few reboots with sfc scan's in between, if it doesn't pass then just run the next DISM repair command below. I don't need to see the log file.

Reboot the machine then run the following command to repair the component store.

Dism /Online /Cleanup-Image /RestoreHealth

It may take a while to complete the repair, it should say repairs were completed etc. a reboot may be required in order to fix the App connection, wireless connection, missing explorer countless other problems.

After the reboot run the sfc /scannow again to make sure that the system files have been fixed.

 

[APSB]

Will this reboot destroy my data files

 

[chev65]

Will this reboot destroy my data files

This only makes changes to system files if they are corrupted. No data will be lost with those commands.

 

[APSB]

Thanks for everybody's help.

I shall try and do the scan and reboot as suggested

 

[APSB]

I shall close the thread now. Thanks folks

 

[chev65]

I shall close the thread now. Thanks folks

It's almost like I planned that all out and somehow knew it would work.

Thanks for the rep APSB.