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Solved Accessing internet


APSB

New Member
Posts
6
#1
I have windows 8 on a Samsung computer. I can access the internet in desktop mode. However now when I go into the apps screen I cannot now access any app that needs the internet eg. apps store. I am told I have no internet access even though I can see it is connected. Any help?
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    samsung
USA

Posts
118
#2
How are you signed in to your windows....are you using a local account or a MS account? In order to use the apps of the start (metro) screen you have to sign up for a windows account and sign into windows using that MS account to use any of those apps.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5

APSB

New Member
Posts
6
#3
Hi Bassfisher6522. I am sorry I don't understand. I don't know what the accounts you mention are
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    samsung

nenad285

New Member
Member
My house

Posts
148
#4
A local account uses any user name (and password if you want one) to sign in to Windows 8. While a Microsoft account, you use a Hotmail.com or a live.com account to sign into Windows. You need to use a Microsoft account as Bassfisher6522 mentioned to download/use apps from the store.
 

My Computer

System One

  • OS
    Windows 7 Home Premium x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hewlett Packard P7-1017c
    CPU
    Intel Core i3-2100 @ 3.1Ghz
    Motherboard
    Pegatron HP
    Memory
    Crucial 2x4GB DDR3 1333 MHz
    Graphics Card(s)
    Sapphire Radeon HD 7850 2GB GDDR5
    Sound Card
    Realtek HD Onboard
    Monitor(s) Displays
    HP 2211x
    Screen Resolution
    1920x1080
    Hard Drives
    Hitachi 1TB 7200 RPM
    PSU
    Corsair CX600 80+ Bronze
    Case
    Coolermaster HAF 912
    Cooling
    Stock Intel Fan
    Keyboard
    HP Keyboard
    Mouse
    HP Mouse
    Internet Speed
    30+ Mbps Download; 2Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Norton 360
    Other Info
    New build with custom parts later in the year

APSB

New Member
Posts
6
#5
Hi, sorry to be so dim but I have just found out I am indeed signed in to a MS account
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    samsung
#6
Hi, sorry to be so dim but I have just found out I am indeed signed in to a MS account

It sounds like you may have system file and/of component store corruption which is a common problem and can usually be repaired.

You just need to open an http://www.eightforums.com/tutorials/2754-elevated-command-prompt-open-windows-8-a.html then type or copy and paste the following command and hit Enter.
Code:
sfc /scannow
After the scan completes which can take a while, it may say something like some files were corrupted but could not be repaired then something about the CBS log etc.

After a few reboots with sfc scan's in between, if it doesn't pass then just run the next DISM repair command below. I don't need to see the log file. :)

Reboot the machine then run the following command to repair the component store.

Code:
Dism /Online /Cleanup-Image /RestoreHealth
It may take a while to complete the repair, it should say repairs were completed etc. a reboot may be required in order to fix the App connection, wireless connection, missing explorer countless other problems.

After the reboot run the sfc /scannow again to make sure that the system files have been fixed. :)
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
#8
Will this reboot destroy my data files
This only makes changes to system files if they are corrupted. No data will be lost with those commands.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

APSB

New Member
Posts
6
#9
Thanks for everybody's help.

I shall try and do the scan and reboot as suggested
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    samsung
#11
I shall close the thread now. Thanks folks
It's almost like I planned that all out and somehow knew it would work.

Thanks for the rep APSB. :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

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