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Solved Windows Update causing BSOD

adam

New Member
I've upgraded from Windows 7 on my media centre PC, the upgrade utility found nothing in particular, I did an install that only kept personal files (the PC only plays TV and AVI's so I don't need to install anything else), I applied for the Windows Mediacenter product key, installed it and now each and everytime I connect it to the web and anything updates it BSOD's constantly until I have to refresh windows. So I've cut it off from any internet access and it seems to be working.

I downloaded your BSOD tool on my laptop and put it on the PC where your setup required a .net update via Windows Update...kinda the problem in the first place. As such I can't use your tool and I don't know how to read Windows 8 mini dumps.

So, I've uploaded the mini dump in it's raw format. I've renamed the dmp to txt so that it would pass through your filters. Sorry, but it's really frustrating so I hope you're ok with it? :(

Can someone have a look and give me some advise?

Thanks,
Adam.
 

My Computer

System One

  • OS
    windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
The memory dump blames your video drivers. Please follow these steps to uninstall the current video drivers and then install the DRIVER ONLY: nVidia Video Cards - DRIVER ONLY installation procedure

If this doesn't fix things, then try the free diagnostics for video here: Additional Hardware Diagnostics

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

nvmf6264.sys Wed Apr 20 18:49:36 2011 (4DAF6300)
nVidia nForce network driver
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Dec 10 18:14:37.222 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\11_12_2012.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:00:28.918[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+8b01d )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff88004f1301d, fffff880041a95a8, fffff880041a8de0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004f1301d, The address that the exception occurred at
Arg3: fffff880041a95a8, Exception Record Address
Arg4: fffff880041a8de0, Context Record Address
PROCESS_NAME: [B]csrss.exe[/B]
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
FAILURE_BUCKET_ID: [B]AV_nvlddmkm+8b01d[/B]
CPUID:        "Intel(R) Celeron(R) CPU        E3200  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2400[/B]
  BIOS Version                  P01-A2
  BIOS Release Date             09/24/2009
  Manufacturer                  Packard Bell
  Product Name                  imedia S3720
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Dec 10 18:14:37.222 2012 (UTC - 5:00)**************************
[COLOR=RED][B]nvmf6264.sys                Wed Apr 20 18:49:36 2011 (4DAF6300)[/B][/COLOR]
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
usbcir.sys                  Wed Jul 25 22:27:07 2012 (5010AAFB)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
[/font]
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=usbcir.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

usasma

Mr. Cranky Pants
VIP Member
Guru
It still blames the video driver. Did you do the troubleshooting steps at this link: nVidia Video Cards - DRIVER ONLY installation procedure

If you have, then start with these free diagnostics: Hardware Diagnostics (start with the video tests).

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sat Dec 15 11:39:39.358 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\W8_mini_dump_15_12_2012.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 0:00:21.055[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+8b01d )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff88003f3401d, fffff88006f315a8, fffff88006f30de0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88003f3401d, The address that the exception occurred at
Arg3: fffff88006f315a8, Exception Record Address
Arg4: fffff88006f30de0, Context Record Address
PROCESS_NAME: [B]csrss.exe[/B]
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
FAILURE_BUCKET_ID: [B]AV_nvlddmkm+8b01d[/B]
CPUID:        "Intel(R) Celeron(R) CPU        E3200  @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2400[/B]
  BIOS Version                  P01-A2
  BIOS Release Date             09/24/2009
  Manufacturer                  Packard Bell
  Product Name                  imedia S3720
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sat Dec 15 11:39:39.358 2012 (UTC - 5:00)**************************
[COLOR=RED][B]nvmf6264.sys                Wed Apr 20 18:49:36 2011 (4DAF6300)[/B][/COLOR]
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
usbcir.sys                  Wed Jul 25 22:27:07 2012 (5010AAFB)
dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
[/font]
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=usbcir.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

adam

New Member
Hi Usasma,
I'm totally confused, it's such a pain. I'm thinking I'll purchase a new graphics card instead, as the graphics is currently integrated. I've looked on Amazon and I've found an Asus GeForce GT 610 Nvidia Graphics Card. If I install this will it fix the problem?

Adam.
 

My Computer

System One

  • OS
    windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
That's also a good idea. Purchase it from a place that will let you get your money back if it's not needed.
Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

adam

New Member
Fixed with a new graphics card. Was relatively inexpensive and very easy to install. Thanks for pointing out what was wrong with my PC.

Adam.
 

My Computer

System One

  • OS
    windows 8

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