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Windows firewall error 0x6D9 and 13


KkyK

New Member
Posts
38
#1
Hello everyone,
My firewall doesn't start anymore. The problem started after removing the damn iStartSurf (virus or whatever threat that is). I used adwcleaner_3.310.exe ( What is adwcleaner_3.310.exe ? | System Explorer ) that is the one that, I suppose, really removed the problem and then Malwarebytes Anti-Malware just in case. This last didn't find anything as I was expecting. (these steps are part of a guide for removing iStartSurf)

After rebooting, because adwcleaner finished its task, installing the anti-malware, while scanning with the latter I saw (not sure it wasn't already there since the log in) the control center complaining about the firewall off.
I thought because of the scanning. At the end of the scan I couldn't turn the firewall on anyway.

I have followed a lot of guides and used different "fixing tools"... but nothing.

---------------------
My Configuration:
windows 8.1
Avira antivir
standard windows firewall
removed malwarebytes
removed adwcleaner
------------------------

Error reported:
- If I try to start the firewall from servises.msc it give me the error code 13
- If I try to open the advanced settings of the firewall from the control panel I get the error code 0x6D9


I don't know anymore what to do.
Guys help me, please! :(
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus N550JV-CM160P
    CPU
    Intel Core i7-4700HQ @ 2.40Ghz
    Memory
    16 GB ddr3
    Graphics Card(s)
    Nvidia GeForce GT 750M + Intel HD 4600
    Sound Card
    Integrated
    Monitor(s) Displays
    LCD touch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB + HDD 750GB at 7200rpm

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#2
In the elevated command prompt type this, it will take a while to run and correct any corrupt system errors.
sfc /scannow
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

KkyK

New Member
Posts
38
#3
In the elevated command prompt type this, it will take a while to run and correct any corrupt system errors.
sfc /scannow
This is what I got... so it didn't solve my problem because there was nothing to fix according to it.

2014-09-23 12_33_09-Administrator_ Command Prompt.jpg
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus N550JV-CM160P
    CPU
    Intel Core i7-4700HQ @ 2.40Ghz
    Memory
    16 GB ddr3
    Graphics Card(s)
    Nvidia GeForce GT 750M + Intel HD 4600
    Sound Card
    Integrated
    Monitor(s) Displays
    LCD touch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB + HDD 750GB at 7200rpm

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#4
You might consider uninstalling the Avira anti virus program you are using, reboot and see if the situation improves.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

KkyK

New Member
Posts
38
#5
You might consider uninstalling the Avira anti virus program you are using, reboot and see if the situation improves.
Done and nothing. I installed then avast free but no improvements as well
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus N550JV-CM160P
    CPU
    Intel Core i7-4700HQ @ 2.40Ghz
    Memory
    16 GB ddr3
    Graphics Card(s)
    Nvidia GeForce GT 750M + Intel HD 4600
    Sound Card
    Integrated
    Monitor(s) Displays
    LCD touch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB + HDD 750GB at 7200rpm

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#6

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

KkyK

New Member
Posts
38
#7

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus N550JV-CM160P
    CPU
    Intel Core i7-4700HQ @ 2.40Ghz
    Memory
    16 GB ddr3
    Graphics Card(s)
    Nvidia GeForce GT 750M + Intel HD 4600
    Sound Card
    Integrated
    Monitor(s) Displays
    LCD touch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB + HDD 750GB at 7200rpm

Borg 386

ADHD member
VIP Member
Pro User
#8
Most AV's add their own firewall & automatically disable Windows firewall. If the AV wasn't uninstalled properly, the remnant files could cause a problem.

MS has a fix-it tool for the firewall you might want to try.

Diagnose and fix Windows Firewall service problems automatically

You have the option of doing several other things aside from a clean install. Review each of these tutorials & decide which one would be the best option.

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

http://www.eightforums.com/tutorials/2302-reset-windows-8-a.html


 

My Computer

System One

  • OS
    Win 7 32, Win 7 64 Pro, Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    It's a Dell, Dude.
    CPU
    Intel Caffinated Core Duo
    Motherboard
    Father is bored too.
    Memory
    4 GB
    Graphics Card(s)
    NVidia something-or-another
    Monitor(s) Displays
    24" HD TV/Monitor/Alternative Dimensional Viewing Portal
    Screen Resolution
    Fuzzy after a couple drinks
    Hard Drives
    2 or 3, depending on if it's a night they're arguing about having a "split personality crisis" because I partitioned the drive.
    Case
    Don't get on my case....man
    Cooling
    Scotch on the rocks on the weekends..
    Keyboard
    Mad Catz Cyborg V7. Or maybe Cyborg Catz Are Mad At V7's??? I know it lights up...far out.
    Mouse
    currently being stalked by the cat...
    Internet Speed
    Never fast enough...
    Browser
    Defeated by Mario...wait...OH...BRowser...
    Antivirus
    Various

KkyK

New Member
Posts
38
#9
Most AV's add their own firewall & automatically disable Windows firewall. If the AV wasn't uninstalled properly, the remnant files could cause a problem.

MS has a fix-it tool for the firewall you might want to try.

Diagnose and fix Windows Firewall service problems automatically

You have the option of doing several other things aside from a clean install. Review each of these tutorials & decide which one would be the best option.

http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

http://www.eightforums.com/tutorials/2302-reset-windows-8-a.html


I knew about that tool for fixing the firewall, but unfortunately it can't be run on Windows 8.
If you find the version for windows 8, I'll give immediately a try!

About the repair stuff, it sounds like a good idea. Also because I tried to use restore points and all of them failed and not only this, after failing some applications crash when launched, hence they are impossible to be used. I even uninstalled them (with revo uninstaller pro) and reinstalled again but still crashing at the launch.
I don't know why everything is getting worse and worse simply... not doing almost anything :(
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus N550JV-CM160P
    CPU
    Intel Core i7-4700HQ @ 2.40Ghz
    Memory
    16 GB ddr3
    Graphics Card(s)
    Nvidia GeForce GT 750M + Intel HD 4600
    Sound Card
    Integrated
    Monitor(s) Displays
    LCD touch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB + HDD 750GB at 7200rpm

Borg 386

ADHD member
VIP Member
Pro User
#10
The Refresh option will reset the firewall. But the repair is probably the one to try 1st.

Once you get everything sorted, it would be a good idea to keep a system image handy. Put it on an external drive & make images on a scheduled basis. Keep 2 or 3 older ones in case you inadvertently make one with a virus/malware one it, that way you have something to fall back on. Next time this happens, you just use the system image to restore your PC.

http://www.eightforums.com/tutorials/8956-system-image-create-windows-8-a.html

http://www.eightforums.com/tutorial...overy-restore-image-computer-windows-8-a.html

Hopefully one of the tutorials above helps you get your system back in good running shape, however, there are times that corruption goes beyond a certain point & a clean install is the only way to fully restore it.

Just curious, have you run TDSSKiller to rule out the possibility of a rootkit?

TDSSKiller Download

When running TDSSKiller, launch the program, click on the blue text "Change Parameters" & check the box marked "Detect TDLFS File system." Click OK & then run the scan.
 

My Computer

System One

  • OS
    Win 7 32, Win 7 64 Pro, Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    It's a Dell, Dude.
    CPU
    Intel Caffinated Core Duo
    Motherboard
    Father is bored too.
    Memory
    4 GB
    Graphics Card(s)
    NVidia something-or-another
    Monitor(s) Displays
    24" HD TV/Monitor/Alternative Dimensional Viewing Portal
    Screen Resolution
    Fuzzy after a couple drinks
    Hard Drives
    2 or 3, depending on if it's a night they're arguing about having a "split personality crisis" because I partitioned the drive.
    Case
    Don't get on my case....man
    Cooling
    Scotch on the rocks on the weekends..
    Keyboard
    Mad Catz Cyborg V7. Or maybe Cyborg Catz Are Mad At V7's??? I know it lights up...far out.
    Mouse
    currently being stalked by the cat...
    Internet Speed
    Never fast enough...
    Browser
    Defeated by Mario...wait...OH...BRowser...
    Antivirus
    Various

KkyK

New Member
Posts
38
#11
The Refresh option will reset the firewall. But the repair is probably the one to try 1st.

Once you get everything sorted, it would be a good idea to keep a system image handy. Put it on an external drive & make images on a scheduled basis. Keep 2 or 3 older ones in case you inadvertently make one with a virus/malware one it, that way you have something to fall back on. Next time this happens, you just use the system image to restore your PC.

http://www.eightforums.com/tutorials/8956-system-image-create-windows-8-a.html

http://www.eightforums.com/tutorial...overy-restore-image-computer-windows-8-a.html

Hopefully one of the tutorials above helps you get your system back in good running shape, however, there are times that corruption goes beyond a certain point & a clean install is the only way to fully restore it.

Just curious, have you run TDSSKiller to rule out the possibility of a rootkit?

TDSSKiller Download

When running TDSSKiller, launch the program, click on the blue text "Change Parameters" & check the box marked "Detect TDLFS File system." Click OK & then run the scan.
If I'm going to lose all the 3rd part applications, there isn't so much to do more than a back-up of my data in documents. So I am considering formatting and reinstalling again. Then my question is: I have an asus pc but I don't have their copy of windows. How should I format without an original copy? Any help?

Anyway the advice of keeping everything as you said it's very nice and professional, I'll give it a try

About the program, I've run it and there is something, but I don't think that's anything too bad
2014-09-25 17_02_00-Threats detected.jpg
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus N550JV-CM160P
    CPU
    Intel Core i7-4700HQ @ 2.40Ghz
    Memory
    16 GB ddr3
    Graphics Card(s)
    Nvidia GeForce GT 750M + Intel HD 4600
    Sound Card
    Integrated
    Monitor(s) Displays
    LCD touch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB + HDD 750GB at 7200rpm

Borg 386

ADHD member
VIP Member
Pro User
#12
By default anything listed as "suspicious" isn't deleted. You'll have to investigate that to see if it is a malicious file or not. Just looking at it, I would say probably not.

You can d/l a copy of Win 8 or 8.1, here is the tutorial.

http://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

http://www.eightforums.com/tutorials/2227-create-bootable-usb-dvd-windows-8-iso.html

http://www.eightforums.com/tutorials/2299-clean-install-windows-8-a.html

If you purchased Windows 8/8.1 and have a "retail" Windows 8/8.1 product key, then this tutorial will show you how to create or download an upgrade Windows 8 ISO or full Windows 8.1 Update ISO file.

You must be signed in as an administrator to be able to do the steps in this tutorial.

You will need to have your Windows 8 or 8.1 product key number from your retail box package OR online order information in the confirmation email for your purchase.

For example, if you purchased Windows 8 or 8.1 online using the "Windows 8/8.1 Upgrade Assistant".
The other option is, if your PC has a recovery partition, you can use that to restore it to factory specs like when it came out of the box. They are all different so you'll have to Google your make/model to see the process involved in doing that.
 

My Computer

System One

  • OS
    Win 7 32, Win 7 64 Pro, Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    It's a Dell, Dude.
    CPU
    Intel Caffinated Core Duo
    Motherboard
    Father is bored too.
    Memory
    4 GB
    Graphics Card(s)
    NVidia something-or-another
    Monitor(s) Displays
    24" HD TV/Monitor/Alternative Dimensional Viewing Portal
    Screen Resolution
    Fuzzy after a couple drinks
    Hard Drives
    2 or 3, depending on if it's a night they're arguing about having a "split personality crisis" because I partitioned the drive.
    Case
    Don't get on my case....man
    Cooling
    Scotch on the rocks on the weekends..
    Keyboard
    Mad Catz Cyborg V7. Or maybe Cyborg Catz Are Mad At V7's??? I know it lights up...far out.
    Mouse
    currently being stalked by the cat...
    Internet Speed
    Never fast enough...
    Browser
    Defeated by Mario...wait...OH...BRowser...
    Antivirus
    Various

KkyK

New Member
Posts
38
#13
By default anything listed as "suspicious" isn't deleted. You'll have to investigate that to see if it is a malicious file or not. Just looking at it, I would say probably not.

You can d/l a copy of Win 8 or 8.1, here is the tutorial.

http://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

http://www.eightforums.com/tutorials/2227-create-bootable-usb-dvd-windows-8-iso.html

http://www.eightforums.com/tutorials/2299-clean-install-windows-8-a.html

If you purchased Windows 8/8.1 and have a "retail" Windows 8/8.1 product key, then this tutorial will show you how to create or download an upgrade Windows 8 ISO or full Windows 8.1 Update ISO file.

You must be signed in as an administrator to be able to do the steps in this tutorial.

You will need to have your Windows 8 or 8.1 product key number from your retail box package OR online order information in the confirmation email for your purchase.

For example, if you purchased Windows 8 or 8.1 online using the "Windows 8/8.1 Upgrade Assistant".
The other option is, if your PC has a recovery partition, you can use that to restore it to factory specs like when it came out of the box. They are all different so you'll have to Google your make/model to see the process involved in doing that.
I think that I have the recovery partition, if yes all I need to is it just doing this factory reset (same we do on Android?)?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus N550JV-CM160P
    CPU
    Intel Core i7-4700HQ @ 2.40Ghz
    Memory
    16 GB ddr3
    Graphics Card(s)
    Nvidia GeForce GT 750M + Intel HD 4600
    Sound Card
    Integrated
    Monitor(s) Displays
    LCD touch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB + HDD 750GB at 7200rpm

Borg 386

ADHD member
VIP Member
Pro User
#14
You'll have to go to your manufacturers site to find the exact procedure. Sometimes, you just need to hit one of the F buttons while booting to go into recovery mode, other times they send a bootable recovery CD that you use. If you have a recovery partition present, then it's more then likely hitting something like F12 during the boot screen to go into the recovery options..
 

My Computer

System One

  • OS
    Win 7 32, Win 7 64 Pro, Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    It's a Dell, Dude.
    CPU
    Intel Caffinated Core Duo
    Motherboard
    Father is bored too.
    Memory
    4 GB
    Graphics Card(s)
    NVidia something-or-another
    Monitor(s) Displays
    24" HD TV/Monitor/Alternative Dimensional Viewing Portal
    Screen Resolution
    Fuzzy after a couple drinks
    Hard Drives
    2 or 3, depending on if it's a night they're arguing about having a "split personality crisis" because I partitioned the drive.
    Case
    Don't get on my case....man
    Cooling
    Scotch on the rocks on the weekends..
    Keyboard
    Mad Catz Cyborg V7. Or maybe Cyborg Catz Are Mad At V7's??? I know it lights up...far out.
    Mouse
    currently being stalked by the cat...
    Internet Speed
    Never fast enough...
    Browser
    Defeated by Mario...wait...OH...BRowser...
    Antivirus
    Various

KkyK

New Member
Posts
38
#15
You'll have to go to your manufacturers site to find the exact procedure. Sometimes, you just need to hit one of the F buttons while booting to go into recovery mode, other times they send a bootable recovery CD that you use. If you have a recovery partition present, then it's more then likely hitting something like F12 during the boot screen to go into the recovery options..
Thanks a lot for your patience. I'll try to figure out which is the better solution for me.
But for now I have to concentrate on exams that are coming XD

Thanks to the great community behind this amazing forum.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus N550JV-CM160P
    CPU
    Intel Core i7-4700HQ @ 2.40Ghz
    Memory
    16 GB ddr3
    Graphics Card(s)
    Nvidia GeForce GT 750M + Intel HD 4600
    Sound Card
    Integrated
    Monitor(s) Displays
    LCD touch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB + HDD 750GB at 7200rpm

Borg 386

ADHD member
VIP Member
Pro User
#16
Oh yeah, midterms are coming up aren't they? Wish you lots of luck on the tests. I always tried to take as many online, go at your own pace classes as I could so I could knock out the assignments ASAP & then I could concentrate on the testing part. Most of the time by mid terms I had all the homework done for the entire semester (that's my ADHD though, but it was nice to get them out of the way)

I hope you get things sorted out & everything is up & running well soon. :D Let us know if you need any help on anything, the tutorial section here has many, many useful bits of information on many items, give that a browse sometime. Have a good weekend.
 

My Computer

System One

  • OS
    Win 7 32, Win 7 64 Pro, Win 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    It's a Dell, Dude.
    CPU
    Intel Caffinated Core Duo
    Motherboard
    Father is bored too.
    Memory
    4 GB
    Graphics Card(s)
    NVidia something-or-another
    Monitor(s) Displays
    24" HD TV/Monitor/Alternative Dimensional Viewing Portal
    Screen Resolution
    Fuzzy after a couple drinks
    Hard Drives
    2 or 3, depending on if it's a night they're arguing about having a "split personality crisis" because I partitioned the drive.
    Case
    Don't get on my case....man
    Cooling
    Scotch on the rocks on the weekends..
    Keyboard
    Mad Catz Cyborg V7. Or maybe Cyborg Catz Are Mad At V7's??? I know it lights up...far out.
    Mouse
    currently being stalked by the cat...
    Internet Speed
    Never fast enough...
    Browser
    Defeated by Mario...wait...OH...BRowser...
    Antivirus
    Various

KkyK

New Member
Posts
38
#17
Oh yeah, midterms are coming up aren't they? Wish you lots of luck on the tests. I always tried to take as many online, go at your own pace classes as I could so I could knock out the assignments ASAP & then I could concentrate on the testing part. Most of the time by mid terms I had all the homework done for the entire semester (that's my ADHD though, but it was nice to get them out of the way)

I hope you get things sorted out & everything is up & running well soon. :D Let us know if you need any help on anything, the tutorial section here has many, many useful bits of information on many items, give that a browse sometime. Have a good weekend.
At the moment I'm struggling with the implementation of neural networks for a course in Ai. The hand-in is getting close so I need to concentrate more on that before working on this bad machine that's not behaving very well.

Thanks again for the big help!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus N550JV-CM160P
    CPU
    Intel Core i7-4700HQ @ 2.40Ghz
    Memory
    16 GB ddr3
    Graphics Card(s)
    Nvidia GeForce GT 750M + Intel HD 4600
    Sound Card
    Integrated
    Monitor(s) Displays
    LCD touch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB + HDD 750GB at 7200rpm