Dell 3000 PC
Windows 8,1 64.bit
4 GB RAM
When the computer boots it gets as far as the Windows 8.1 welcome screen but no further. I have tried to use a bootable Windows 8.1 installation disc to troubleshoot the problem. The Refresh option results in the error "The drive where Windows is installed is locked. Unlock the drive and try again". The System Restore option fails to restore an earlier restore point. The Automatic Repair options results in an error message "Automatic Repair couldn't repair your PC".
I thought I might be able to do a repair install but that is not possible unless the computer is already booted into Windows. I cannot even boot in Safe Mode. I am hoping I do not have to completely install Windows 8.1 as I would need to install all my other application software.
I would be very grateful for any suggestions to fix this problem. In particular, how do I unlock the Windows drive?
Windows 8,1 64.bit
4 GB RAM
When the computer boots it gets as far as the Windows 8.1 welcome screen but no further. I have tried to use a bootable Windows 8.1 installation disc to troubleshoot the problem. The Refresh option results in the error "The drive where Windows is installed is locked. Unlock the drive and try again". The System Restore option fails to restore an earlier restore point. The Automatic Repair options results in an error message "Automatic Repair couldn't repair your PC".
I thought I might be able to do a repair install but that is not possible unless the computer is already booted into Windows. I cannot even boot in Safe Mode. I am hoping I do not have to completely install Windows 8.1 as I would need to install all my other application software.
I would be very grateful for any suggestions to fix this problem. In particular, how do I unlock the Windows drive?