Nice one, Shawn.
Im hoping you can help. I got to the UEFI Firmware screen and took a look around there, but did NOT make any changes. I chose the ESC button to get out of this screen. Once I rebooted to try again to get into SafeMode, I can no longer do anything on my laptop. The Sign-In screen appears so I can key in my PW, but it takes me to a dark blue screen w/my Sign-In screen photo right in the center. On the bottom left is the "ease of access" button and next to it is a computer icon that says Im not connected to the internet. Charms do not come out. An ideas?
Hello okstout4, and welcome to Eight Forums.
Are you able to click on your user account picture on that screen to sign in?
Yes, but it takes me right back to the Sign In screen. I just rebooted to the troubleshoot screen (I thought I tried this earlier and it didnt work). My only option there is Troubleshoot or Turn Off PC. In choosing Troubleshoot, I get to the Advanced screen and my only option there is UEFI Firmware. My intention was to find the System Restore tab, but there is none. I did go into the UEFI Firmware settings to look around, but I made NO changes. I chose Esc to get out and chose Yes at Exit discarding changes. At that point it reboots and when I put in my PW it takes me to the dark blue screen w/my photo in it.
And before I got to all this I was trying to find Safe Mode, so that I could download a few things that it was not allowing me to download otherwise. It would NOT allow me to put the computer into Safe Mode.
Thanks for any help you can give to get me out of this blue screen.
If you like, you could download a Windows 8.1 ISO file using OPTION ONE in the tutorial below on another computer.
Afterwards, use the ISO file to create a bootable UEFI USB flash drive.
You can boot from this flash drive to be able to do a system restore at boot.
Ok. Now I have the flash drive. How do I reboot the computer to read and boot from the flash drive?
Guess I am going to have to create a "recover disk" possibly? I am not able to do most of the options here because I cannot get into the computer at all. Here are some shots of what my screen looks like. I CANNOT get past these two screens. Absolutely cannot get past either of these screens. When I log into one, it takes me to the dark blue screen w/the photo in the middle. If I click on the photo in the middle, it takes me right back to the lighter blue log in screen. Other than that, I can Restart. I have tried Shut down, but its not actually doing it I dont think. Restarting takes me back to the log on screens.
Last edited by Brink; 02 Dec 2014 at 22:08. Reason: merged