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Random BSOD's while using Google Chrome & playing games!!!


itatchi42

New Member
Posts
2
#1
Hey guys. I've been getting BSOD's VERY frequently now. This all started about a month ago. I receive a blue screen on my Gateway desktop about once a week now. It's terrible. I'm thinking that it's a hardware issue but, I'm still not sure.
It'll BSOD during random times while I'm using GChrome. Also it frequently BSOD's while I play an online game, by the name of "League of Legends."
This problem is geting very severe now and I have no idea what to do. I downloaded BlueScreenView, and it highlights in red 2 files to look out for: "ntoskrnl.exe" and "win32k.sys".

Also. With a BSOD that occured at 3/28/2013 9:19:40 PM, The BlueScreenView said that it was "caused by: win32k.sys", and by the address: "win32k.sys+cd735"

Any assistance here would be absolutely fantastic. Because my family and I are really suffering very much from theses frequent BSOD's, and neither of us know what to do.

Thanks in advance.

P.Ss: I've attatched a zip file of my blue screen dump file using SF diagnostic tool
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    Memory
    6 GB RAM
    Graphics Card(s)
    Intel G45/ G43 Express Chipset
    Browser
    Chrome
    Antivirus
    Kaspersky 2012

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
MSINFO32 shows a problem with a PS2 mouse. If you're using a USB mouse it's safe to ignore this error.

Razer GameBooster is known to cause BSOD's on some Win7 systems. Please uninstall it to test and see if that's the cause.

I see traces of AVG and Kaspersky on the system. Please use the removal tool here to remove all traces of AVG: Antivirus Uninstallers Only use one anti-virus and one firewall at a time (to include the inbuilt one's that Windows has).

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

PxHlpa64.sys Fri May 15 17:43:06 2009 (4A0DE1EA)
Sonic CD/DVD driver (used by many different CD/DVD programs)
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Thu Mar 28 20:30:50.614 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032813-17690-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:01:22.284[/B]
Probably caused by :[B]win32k.sys ( win32k+cd735 )[/B]
BugCheck [B]3B, {c0000005, fffff9600016d735, fffff88008e50a00, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600016d735, Address of the instruction which caused the bugcheck
Arg3: fffff88008e50a00, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  consent.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_win32k+cd735[/B]
  BIOS Version                  P01-B2
  BIOS Release Date             03/24/2010
  Manufacturer                  Gateway
  Product Name                  SX2803
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 24 16:35:08.378 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032413-20982-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 15:56:08.915[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]hardware ( win32k+7e411 )[/B]
BugCheck [B]50, {ffffffffffffffb8, 1, fffff9600007e411, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments: 
Arg1: ffffffffffffffb8, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff9600007e411, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]X64_IP_MISALIGNED[/B]
  BIOS Version                  P01-B2
  BIOS Release Date             03/24/2010
  Manufacturer                  Gateway
  Product Name                  SX2803
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Thu Mar 28 20:30:50.614 2013 (UTC - 4:00)**************************
[COLOR=RED][B]PxHlpa64.sys                Fri May 15 17:43:06 2009 (4A0DE1EA)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
klmouflt.sys                Mon Nov  2 11:26:06 2009 (4AEF081E)
iaStor.sys                  Wed Dec  9 20:39:43 2009 (4B20515F)
IntcHdmi.sys                Mon Mar 15 11:45:27 2010 (4B9E5617)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
psi_mf.sys                  Wed Sep  1 03:53:14 2010 (4C7E066A)
kl2.sys                     Fri Mar  4 04:17:31 2011 (4D70AE2B)
kl1.sys                     Fri Mar  4 04:20:03 2011 (4D70AEC3)
klim6.sys                   Thu Mar 10 09:36:02 2011 (4D78E1D2)
Sftvollh.sys                Fri Sep 30 12:42:46 2011 (4E85F186)
Sftplaylh.sys               Fri Sep 30 12:43:05 2011 (4E85F199)
Sftfslh.sys                 Fri Sep 30 12:43:06 2011 (4E85F19A)
Sftredirlh.sys              Fri Sep 30 12:43:14 2011 (4E85F1A2)
igdkmd64.sys                Thu Oct 13 15:05:43 2011 (4E973687)
e1y62x64.sys                Thu Oct 20 14:20:55 2011 (4EA06687)
RTKVHD64.sys                Tue Dec 13 05:24:54 2011 (4EE727F6)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
klif.sys                    Tue Sep 25 10:28:18 2012 (5061BF82)
avgtpx64.sys                Tue Jan 29 05:44:37 2013 (5107A815)
[/font]
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=IntcHdmi.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=psi_mf.sys
http://www.carrona.org/drivers/driver.php?id=kl2.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=Sftvollh.sys
http://www.carrona.org/drivers/driver.php?id=Sftplaylh.sys
http://www.carrona.org/drivers/driver.php?id=Sftfslh.sys
http://www.carrona.org/drivers/driver.php?id=Sftredirlh.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=e1y62x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

itatchi42

New Member
Posts
2
#3
Thanks for the quick response, and awesome assistance!!!

So...
What I did was uninstall AVG using the link that you told me. I kept Kaspersky, so that I only have 1 antivirus software on my CPU, as you suggested.
Now, you said that I needed to either un-install or update "PxHlpa64.sys," correct? Well I clicked the link at the bottom of the post that you sent, but it didn't direct me to any download or anything like that. So I looked online for any updates for that file, but to no avail. should I just uninstall it? Also, if I do un-install it, will it affect my ability to play CD's and DVD's in my CPU? Also, I don't need to update/ un-install any other drivers, correct?

If it helps, I have this program called ImgBurn, that allows me to burn DVD's and CD's, and create/write .iso files. Could this be a culprit for my BSOD's? Should I uninstall it?

Thank you so very much, usasma.
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    Memory
    6 GB RAM
    Graphics Card(s)
    Intel G45/ G43 Express Chipset
    Browser
    Chrome
    Antivirus
    Kaspersky 2012

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
PxHlpa64.sys acts as a filter driver in your system. Getting rid of it has, in at least one instance, resulted in an unbootable system (luckily the poster had taken precautions, so they were able to restore the system easily). BTW - I've changed the description at the link for that driver in the DRT.

In most cases this driver isn't a problem. I suggest that you don't do anything with it right now - and see if all the other steps will stop the BSOD's

There's no specific link for this program at the DRT as there's no specific program that it's associated with. It's used in many different CD/DVD programs - and uninstalling them all probably isn't very practical.

I suggest that you:
1) uninstall Razer GameBooster
2) uninstall AVG
3) wait to see if the above 2 steps stopped the BSOD's.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)