Solved Random BSODs on new system, need help please.

Decided to follow up the lead on the wireless card. My wireless card is a network/ Bluetooth 2 in one deal. A website said to go to device manager and click display hidden devices and check for the ! to show that something isn't right, and "Virtual Bluetooth Support(include audio)Code 31" has the !. All my Dumps point to that card, and when I blue screen my audio glitches out too. Was wondering if this could help you pin down the problem, possibly give me an idea on how to fix this.


Driver verifier dump included
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Xps 8700
    CPU
    intel i5 4430 3.0ghz
    Memory
    12gb 1600mhz
    Graphics Card(s)
    nvidia gtx 650 2gb
    Browser
    firefox
    Antivirus
    kaspersky internet security
There's a couple of ways to test it.
First, make sure that you've replaced the current drivers (this is essential). To do this:
- download a fresh copy of the latest, Win8 compatible drivers for the wireless/bluetooth device
- uninstall the current drivers from your system (and make sure that the athrx.sys driver is no longer on your system. If it is, post back for instructions on how to safely remove it)
- install the freshly downloaded drivers
- monitor for further BSOD's

Then, if you continue to get BSOD's:
Try disabling ALL the Bluetooth/wireless stuff (in the BIOS - NOT in Device Manager)
If not possible, then try removing the wireless/bluetooth card from the system (the system may throw errors without the card, but I wouldn't expect BSOD's to occur). To be sure, I'd also uninstall all the wireless/bluetooth software/devices/drivers.
As a last restore, you can disable it in Device Manager - but in many cases the drivers will still load.

The problem here is that you'll be without wireless while you're testing (and that can take several days). You can use a wired connection - either a very long wire, or by moving the system closer to the router.

Another option is to purchase a wireless/bluetooth card from a shop that accepts returns. That way you can get your money back if the card isn't needed.
*******************************************
Verifier blames the wireless drivers (and it still looks like hardware to me). FYI - I have seen problems with wireless drivers of this sort in Win8. So, it's still possible that this is due to drivers and NOT hardware. The driver replacement described above is the way to test this.

Good luck!

Analysis:
The following is for informational purposes only.
Code: 
[font=lucida console]**************************Sat Oct 26 20:14:07.623 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102613-20984-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 11:07:02.340[/B]
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by :[B]athrx.sys ( athrx+393cc )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff800e1593e67, fffff880064aa878, fffff880064aa0b0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800e1593e67, The address that the exception occurred at
Arg3: fffff880064aa878, Exception Record Address
Arg4: fffff880064aa0b0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
FAILURE_BUCKET_ID: [B]AV_VRF_athrx+393cc[/B]
CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: [B]2993[/B]
  BIOS Version                  A02
  BIOS Release Date             06/24/2013
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct 26 08:04:22.762 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102613-13390-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16628.amd64fre.win8_gdr.130531-1504
System Uptime:[B]0 days 0:00:10.433[/B]
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
Probably caused by :[B]USBXHCI.SYS ( USBXHCI+1c740 )[/B]
BugCheck [B]1E, {ffffffffc000001d, fffff88004e1c740, fffff8010c9c5800, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff88004e1c740, The address that the exception occurred at
Arg3: fffff8010c9c5800, Parameter 0 of the exception
Arg4: 0000000000000002, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c000001d
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x1E_c000001d_BAD_IP_USBXHCI+1c740[/B]
CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: [B]2993[/B]
  BIOS Version                  A02
  BIOS Release Date             06/24/2013
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[font=lucida console]**************************Sat Oct 26 20:14:07.623 2013 (UTC - 4:00)**************************
Rt630x64.sys                Thu Oct 25 05:14:58 2012 (50890312)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
athrx.sys                   Tue Feb 19 03:22:29 2013 (51233645)
btfilter.sys                Mon Apr 22 02:35:46 2013 (5174DA42)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
RTKVHD64.sys                Tue Jul 23 08:46:49 2013 (51EE7B39)
dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
nvlddmkm.sys                Thu Sep 12 01:16:00 2013 (52314E10)
[/font]
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Quick question, You said you still think its hardware? So, do you think its the wireless card then? Meaning we have pinpointed the problem? I'm still going to run the testing to rule out drivers for it though.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Xps 8700
    CPU
    intel i5 4430 3.0ghz
    Memory
    12gb 1600mhz
    Graphics Card(s)
    nvidia gtx 650 2gb
    Browser
    firefox
    Antivirus
    kaspersky internet security
No, we haven't pinned anything down. The Driver Verifier was done to pin down a 3rd party driver - and that's what it did. Now it's our job to figure out if it's the actual cause - or if it's just a false alarm.

You have to rule out the drivers for the wireless card first (by doing the driver replacement)
Then you follow the suggestions for eliminating the wireless card as a cause (by removing or replacing it)
That will tell us if the wireless card is at fault or not.

Meanwhile, this is how I do hardware diagnostics (after ruling out 3rd party drivers):
1) test all hardware possible with these free diagnostics: Hardware Diagnostics
2) then test the rest of the hardware by using this procedure: Hardware Stripdown Troubleshooting
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
To remove athrx.sys driver - you uninstall the wireless program.
If that doesn't work (or isn't present), then you can remove the wireless device in Device Manager. Right click on it and select "Uninstall". If there's a checkbox to remove the driver, please select that also.
Then check in C:\Windows\System32\drivers to see if it's there (DO NOT DELETE IT - it may make your system unbootable!!!)

If that doesn't remove it, then post back here and I'll post instructions on how to safely remove the driver.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Totally removed the device then updated the driver, athrx.sys was also replaced although athrx.sys dates from 2012 still when the driver is from 2013 not sure if this is normal, anyway still get blue screens on select games with network access not all though which is weird.

I only bsod on games that have their own game launching program still, like steam, perfect world game launcher, stuff like that. Origin hasn't given me any problems but I only run dead space 3 on it.

I can play World of Warcraft , Diablo 3 and Tera with no problems.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Xps 8700
    CPU
    intel i5 4430 3.0ghz
    Memory
    12gb 1600mhz
    Graphics Card(s)
    nvidia gtx 650 2gb
    Browser
    firefox
    Antivirus
    kaspersky internet security
Driver removal instructions(probably not needed since you verified that the driver was changed):
1) Create a Restore Point using System Restore
2) Create a Repair disc:
Win7 - Go to Start...All Programs...Maintenance...Create a System Repair Disc
Win8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
3) Test the System Repair disc to make sure that you can get to the System Restore entry when you boot from the disk (you may also want to try actually using System Restore to make sure that it works)
4) Download this free program (Autoruns for Windows) and use it to disable any instances of athrx.sys that are starting (or any other Qualcomm Atheros wireless entries) (DO NOT DELETE - only disable by removing the checkmark in the left hand column)
5) Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of athrx.sys (or any other Qualcomm Atheros wireless entries) are "Uninstalled" (DO NOT DISABLE THESE).
6) Check in the Services applet (services.msc) to be sure any instances of athrx.sys or any other Qualcomm Atheros wireless entries are disabled.
7) Go to C:\Windows\System32\drivers and rename the athrx.sys driver to athrx.BAD (search the hard drive for it if it's not in C:\Windows\System32\drivers).


In the event that the system doesn't boot:

1) Boot from the System Repair disc and use the Command Prompt option to rename athrx.BAD to athrx.sys
Code: 
ren C:\Windows\System32\drivers\athrx.BAD C:\Windows\System32\drivers\athrx.sys
2) Boot from the System Repair disc and use the System Restore option to restore the system to a point before the changes were made.

Good luck!
Click to expand...

Please zip up the contents of C:\Windows\Minidump and upload it with your next post.
We'll continue to look at the memory dumps until this thing is solved.

Have you run Driver Verifier as I requested?
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
All this time my wlan drivers havnt been updating properly because they have 32 bit drivers. I updated them with newer 32 bit drivers but I'm wondering how I get rid of them and install 64 bit ones.



UPDATE: Since updating the 32-bit driver I havn't crashed yet, Guess I'll continue monitoring and let you know. Any ideas on why it would be using 32 bit drivers though?
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Xps 8700
    CPU
    intel i5 4430 3.0ghz
    Memory
    12gb 1600mhz
    Graphics Card(s)
    nvidia gtx 650 2gb
    Browser
    firefox
    Antivirus
    kaspersky internet security
Your Windows version is 64 bit.
32 bit drivers shouldn't even install on your system - much less update

How did you get them to install/update?
Please provide the links where you downloaded the original and the updates.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Can't remember where I got it, but I'll include it. After double checking I did install a 64 bit driver, this is the only one that would work though because I had to manually install it, instead of using the setup like all the other ones. I'm not 100% convinced its fixed yet, but I haven't seen a crash in 2 days. So, I'll continue monitoring.


It wouldn't let me include the whole package but I included the folder that I used to update my driver from, I just went to device manager, chose the wireless card, went to update driver and selected that folder and it updated.

I also updated the Bluetooth for it directly from the Atheros driver site, I didn't use the wlan drivers from there because the ones for my card were for windows 8.1 and didn't work.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Xps 8700
    CPU
    intel i5 4430 3.0ghz
    Memory
    12gb 1600mhz
    Graphics Card(s)
    nvidia gtx 650 2gb
    Browser
    firefox
    Antivirus
    kaspersky internet security
Some drivers support the installation from Device Manager this way (but there are fewer and fewer these days that allow this method). It's not a problem and as long as the system is working well - let's leave well enough alone for now.

Should the BSOD's return, zip up the contents of C:\Windows\Minidump and upload it with your next post. If you have problems zipping it, copy it to your desktop and zip it form there.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Still getting them, Dump included. :(
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Xps 8700
    CPU
    intel i5 4430 3.0ghz
    Memory
    12gb 1600mhz
    Graphics Card(s)
    nvidia gtx 650 2gb
    Browser
    firefox
    Antivirus
    kaspersky internet security
Have you tried disabling the wireless (in the BIOS/UEFI)?
If not able to disable it there, have you removed the card and it's software?
What were the results?

This memory dump doesn't show anything different - so it's most likely hardware.

I can't recall if this system is still under warranty - but if it is, you should be dealing with Dell now.
If not, then now is the time to start these troubleshooting steps: Hardware Stripdown Troubleshooting
If purchasing parts, I'd start with the wifi card - but realize that we're just guessing here.

Good luck!

Analysis:
The following is for informational purposes only.
Code: 
[font=lucida console]**************************Sun Nov  3 02:23:10.337 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\110313-13765-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]1 days 9:13:50.038[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiInterruptDispatch+139 )[/B]
BugCheck [B]A, {2, b, 0, fffff800fc15f279}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 0000000000000002, memory referenced
Arg2: 000000000000000b, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800fc15f279, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID: [B]AV_nt!KiInterruptDispatch[/B]
CPUID:        "Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: [B]2993[/B]
  BIOS Version                  A04
  BIOS Release Date             08/23/2013
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code: 
[font=lucida console]**************************Sun Nov  3 02:23:10.337 2013 (UTC - 5:00)**************************
Rt630x64.sys                Thu Oct 25 05:14:58 2012 (50890312)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
btfilter.sys                Mon Apr 22 02:35:46 2013 (5174DA42)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
RTKVHD64.sys                Tue Jul 23 08:46:49 2013 (51EE7B39)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
athw8x.sys                  Wed Aug  7 23:41:36 2013 (52031370)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys          Thu Aug 22 07:36:25 2013 (5215F7B9)
ahcache.sys                 Thu Aug 22 07:39:54 2013 (5215F88A)
UEFI.sys                    Thu Aug 22 07:40:03 2013 (5215F893)
werkernel.sys               Thu Aug 22 07:40:24 2013 (5215F8A8)
intelpep.sys                Thu Sep 19 03:12:46 2013 (523AA3EE)
nvlddmkm.sys                Wed Oct 23 02:21:50 2013 (52676AFE)
[/font]
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
UEFI.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
updated to windows 8.1 and used the drivers you recommended about a week ago, no problems in 3 days. Gonna monitor for about a week and then mark as solved. Thanks for your persistence in this matter, Usasma.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Xps 8700
    CPU
    intel i5 4430 3.0ghz
    Memory
    12gb 1600mhz
    Graphics Card(s)
    nvidia gtx 650 2gb
    Browser
    firefox
    Antivirus
    kaspersky internet security
I've crossed my fingers and knocked on wood (for those who wonder - these are 2 American superstitions for good luck)
I hope that it all works out for you.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Took it in just to get an opinion, ended up being the Bluetooth on my wifi/BT card tossing false driver fails to the network side of the card, got it replaced and all is well. Marking as solved, thanks again usasma.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Xps 8700
    CPU
    intel i5 4430 3.0ghz
    Memory
    12gb 1600mhz
    Graphics Card(s)
    nvidia gtx 650 2gb
    Browser
    firefox
    Antivirus
    kaspersky internet security
Any idea on how they determined this? It'd be a nice thing to have on the forums!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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