schulzey3486
New Member
- Messages
- 8
Alright, So I purchased a Dell xps 18 tablet all in one hybrid. I purchased it used and out of warranty. It won't let me update because it keeps saying windows 8 can't activate. Even if I manually use a program called produkey to find the correct serial number it says the key works and then it fails at activation. It gives an error code and says it doesn't have proper rights or access to what is needed. I can't upgrade to 8.1 or get any security patches because of this.
I talked to dell support and they said they think a virus had corrupted the files of the previous owner. I have restored the computer to factory settings 3 times now so that is not going to do it. It keeps saying the same thing.
Dell said they were sending me a usb flash (I have no cd/dvd drive on this computer) with windows 8 on it. They said that is all the assistance they could give because it is out of warranty. How do I boot windows 8 from the flash drive and completely delete the windows 8 on the computer and install only the fresh copy from the flash drive?
I want it completely new to get rid of any possible corrupted files.
PLEASE HELP!!
I talked to dell support and they said they think a virus had corrupted the files of the previous owner. I have restored the computer to factory settings 3 times now so that is not going to do it. It keeps saying the same thing.
Dell said they were sending me a usb flash (I have no cd/dvd drive on this computer) with windows 8 on it. They said that is all the assistance they could give because it is out of warranty. How do I boot windows 8 from the flash drive and completely delete the windows 8 on the computer and install only the fresh copy from the flash drive?
I want it completely new to get rid of any possible corrupted files.
PLEASE HELP!!
My Computer
System One
-
- OS
- windows 8