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Can't see 5GHZ wifi on laptop with windows 8.1


Posts
16
#1
I have dual band modem that work with a Linksys AE6000 USB network adapter. I get the 2.4 ghz but can not see the 5ghz. It works fine on my desktop with window 7. I also have another berklin that will only work on the desktop as well. Neither will see the 5 ghz on my Toshiba laptop Satellite C-55-B5296. I had it previous working when I used the berklin install setup disc. I recently had to reset my computer, and now it won't work even after reinstalling both the Linksys and berklin setup disc. I have updated driver. Talked with Comcast, Linksys, and Toshiba. All want me to purchase a plan before they can help. Hope someone can help
 

My Computer

System One

  • OS
    window 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    toshiba
    Browser
    explorer
    Antivirus
    norton

popeye

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#2
Type netsh wlan show network into elevated command prompt and see what shows.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
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    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

2xg

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#4
Hi there,

In addition.... can you try forcing your Wi-Fi adapter(s) to a 5 GHz band? You should have a utility to do this or from your Device Manager. You may also experiment and do this from your router setting.
 

My Computer

System One

  • OS
    Win 8.1 Enterprise
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel i5

broe23

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#5
2xg, there is no forcing them to 5ghz, when they are not capable of it.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
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    Realtek HD
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    LCD
    Screen Resolution
    1366 x 768
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    Crucial M500 240GB SSD
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    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
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    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

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2xg

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#6
@broe23 - It worked before. I am suggesting to try fiddling with the settings. Both modem/router and Wi-Fi devices are dual band capable and it should work.
I had it previous working when I used the berklin install setup disc. I recently had to reset my computer, and now it won't work even after reinstalling both the Linksys and berklin setup disc.
 

My Computer

System One

  • OS
    Win 8.1 Enterprise
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel i5
Posts
16
#7
tried changing Linksys setting didn't work. modem is working with other computer. afraid to mess that up
 

My Computer

System One

  • OS
    window 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    toshiba
    Browser
    explorer
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2xg

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#8
Is there any off peak hours or perhaps inform others that you're doing some experiment and you'll change the setting back when you're done?

Also, make sure that the computer has the latest Windows Updates. I'd also try searching for the most recent wireless drivers from Linksys and Belkin.
 

My Computer

System One

  • OS
    Win 8.1 Enterprise
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel i5

Addictive Gamer

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356
#9
Hello,
Please type following into command prompt on the PC that does not see 5GHz network:
netsh wlan show drivers

Then paste the output here.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Posts
16
#10
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\mjo>ntesh wlan show drivers
'ntesh' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\mjo>netsh wlan show drivers
Interface name: Wi-Fi
Driver : Qualcomm Atheros AR956x Wireless Network Adapter
Vendor : Qualcomm Atheros Communications Inc.
Provider : Qualcomm Atheros Communications Inc.
Date : 3/7/2014
Version : 10.0.0.285
INF file : C:\WINDOWS\INF\oem15.inf
Files : 2 total
C:\WINDOWS\system32\DRIVERS\athwbx.sys
C:\WINDOWS\system32\drivers\vwifibus.sys
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
Vendor defined TKIP
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
Vendor defined CCMP
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
WPA2-Personal CCMP
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
Vendor defined Vendor defined
Interface name: Wi-Fi 2
Driver : Linksys AE6000
Vendor : Cisco Consumer Products LLC
Provider : Microsoft
Date : 5/15/2013
Version : 5.1.2.0
INF file : C:\WINDOWS\INF\netr28ux.inf
Files : 2 total
C:\WINDOWS\system32\DRIVERS\netr28ux.sys
C:\WINDOWS\system32\drivers\vwifibus.sys
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11a 802.11g 802.11n
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Vendor defined TKIP
Vendor defined CCMP
WPA2-Enterprise Vendor defined
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
Vendor defined Vendor defined

C:\Users\mjo>
 

My Computer

System One

  • OS
    window 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    toshiba
    Browser
    explorer
    Antivirus
    norton
Posts
16
#12
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\mjo>netsh wlan show interfaces
There are 2 interfaces on the system:
Name : Wi-Fi
Description : Qualcomm Atheros AR956x Wireless Network Adapter
GUID : e578a2ae-37a2-4bdd-81e5-dc8e227365a2
Physical address : b8:ee:65:ca:b4:5e
State : disconnected
Name : Wi-Fi 2
Description : Linksys AE6000
GUID : 1de99c47-1eae-4384-9863-d8849a059eda
Physical address : 48:f8:b3:7b:e8:94
State : connected
SSID : HOME-E9A6-2.4
BSSID : d8:97:ba:b9:54:a8
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 11
Receive rate (Mbps) : 72
Transmit rate (Mbps) : 72
Signal : 100%
Profile : HOME-E9A6-2.4
Hosted network status : Not available

C:\Users\mjo>
 

My Computer

System One

  • OS
    window 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    toshiba
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    norton
Posts
16
#13
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Users\mjo>netsh wlan show networks
Interface name : Wi-Fi
There are 1 networks currently visible.
SSID 1 : HOME-E9A6-2.4
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
Interface name : Wi-Fi 2
There are 2 networks currently visible.
SSID 1 : HOME-E9A6-2.4
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
SSID 2 :
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP

C:\Users\mjo>
 

My Computer

System One

  • OS
    window 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    toshiba
    Browser
    explorer
    Antivirus
    norton

Addictive Gamer

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#14
What I would do for test is to change the channels in your router. for example:
for 2.4Ghz channel 6 or 11
for 5Ghz channel 149 or 153

However note that the 5Ghz is not as strong as 2.4, so you might need to come closer with laptop if behind a wall.

edit:
and bands to! for example
2.4. band b or g channel 6
5Ghz band a or n channel 149
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Posts
16
#15
not sure how to do it, but Comcast remotely changed things to try to fix it. they couldn't help.
 

My Computer

System One

  • OS
    window 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    toshiba
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    explorer
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    norton

Addictive Gamer

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#16
You can't access your router? Ah :(

Try to look in device manager > adapter properties and see if band (a,b,g,n) can be changed on atheros advanced properties.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Posts
16
#17
in Linksys adapter adhoc support 802.11n only has enable or disable
don't know if that s what you mean
 

My Computer

System One

  • OS
    window 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    toshiba
    Browser
    explorer
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    norton

Addictive Gamer

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#18
No I meant to see adapter settings on Toshiba, that's where you can't see the 5Ghz signal right??

Some adapters can be set up for 2.4 Ghz only, so I'm just guessing it could be that maybe.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

Addictive Gamer

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#20
Press Windows key + X
Select command prompt (Admin)
type devmgmt.msc
find your wireless adapter and right click on it
select properties then advanced tab
see if in this tab is an option about frequency or b, g, n something.

If unsure paste screenshot of advanced tab.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

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