Solved BSOD when shutting down or restarting my computer

[yangru]

But, I'm still unable to open Windows Defender

 

[softwaremaniac]

We are not done yet! Please re-run SFC a few times if need be.

 

[yangru]

I have rerun SFC and I get back the same message. What do I do now?

 

[softwaremaniac]

Have you followed my instructions from the link posted (about DISM and SFCFix)?

 

[yangru]

I am re-running SFCFix now but the link doesn't have a portion which the SFCFix says it has fixed but SFC still shows an error after that

 

[softwaremaniac]

Give this a try. The file was created by kronckew, one of our colleagues. Tested it on my Laptop, and it worked!

Boot to Safe Mode.

Go to Start > All Programs > Accessories > Command Prompt
Right-click the Command Prompt, and select: Run as Administrator

At the Command Prompt, copy/paste (with the mouse) the following text inside the code box below, and press: Enter

Code:

@echo off
rem delete old files
del /q %windir%\logs\cbs\cbs.log
del /q c:\sfcdetails.txt
rem run sfc
sfc /scannow
rem filter out non essential junk from the cbs.log
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >c:\sfcdetails.txt
rem open details in notepad
notepad c:\sfcdetails.txt
rem optional command to shut down & restart pc after running. this may be needed if
rem sfc replaces some critical files. uncomment (remove the 'rem') to activate.
rem shutdown -r
exit
When sfc is done, a file named sfcdetails.txt appears.
Please save the sfcdetails.txt file to the Desktop, and post it in your reply.

To run the program a second time, open the Command Prompt, right-click and select: Run as Administrator

This time, type in the following:

Code:
sfc /scannow
Press: Enter

When done, a file named sfcdetails.txt appears once again.

Please save the file to the Desktop, as sfcdetails2.txt, and post it in your reply.

 

[yangru]

This is sfcdetails

 

[yangru]

And this is sfcdetails2

 

[softwaremaniac]

And please, do one final SFC as usual. It should say No integrity violations...

 

[yangru]

yep nothing detected

 

[softwaremaniac]

OK. How are the crashes?

 

[yangru]

Just crashed this morning, while I left my laptop there and it went into sleep mode. Attached is the dump file.

 

[yangru]

And I still can't open Windows Defender.

 

[yangru]

And another time when I shut it down.

 

[softwaremaniac]

Update your ATK driver, How are you connected to the internet? USB wireless? What is connected to the laptop via USB?

[COLOR=red][B]ASMMAP64.sys Thu Jul 2 11:13:26 2009  (4A4C7A36)[/B][/COLOR] 
LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in  Asus systems) 
[URL="http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ASMMAP64.sys[/COLOR][/B][/URL] 

excsd.sys Fri Mar 30 21:52:41  2012 (4F760F09) 
Diskeeper/ExpressCache (OEM) driver 
[URL="http://www.carrona.org/drivers/driver.php?id=excsd.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]excsd.sys[/COLOR][/B][/URL] 

excfs.sys Fri Mar 30 21:53:05 2012  (4F760F21) 
Diskeeper/ExpressCache (OEM) driver 
[URL="http://www.carrona.org/drivers/driver.php?id=excfs.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]excfs.sys[/COLOR][/B][/URL] 

RtsBaStor.sys Wed Jun 13 12:09:02  2012 (4FD866BE) 
Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7 
[URL="http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]RtsBaStor.sys[/COLOR][/B][/URL] 

HECIx64.sys Tue Jul 3 00:14:58  2012 (4FF21D62) 
Intel Management Engine Interface 
[URL="http://www.carrona.org/drivers/driver.php?id=HECIx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]HECIx64.sys[/COLOR][/B][/URL] 

irstrtdv.sys Fri Jul 13 01:58:02  2012 (4FFF648A) 
Intel(R) Rapid Start Storage Technology driver 
[URL="http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]irstrtdv.sys[/COLOR][/B][/URL] 

kbfiltr.sys Thu Aug 2 05:22:22  2012 (5019F26E) 

[COLOR=#777777][COLOR=#4b0082]kbfiltr.sys[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

DptfManager.sys Fri Sep 7 03:16:19 2012 (50494AE3)  
Intel(R) Dynamic Platform and Thermal Framework Manager Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=DptfManager.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]DptfManager.sys[/COLOR][/B][/URL] 

DptfDevDram.sys Fri Sep 7  03:16:57 2012 (50494B09) 
Intel(R) Dynamic Platform and Thermal Framework  Memory Participant Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]DptfDevDram.sys[/COLOR][/B][/URL] 

DptfDevGen.sys Fri Sep 7  03:17:21 2012 (50494B21) 
Intel(R) Dynamic Platform and Thermal Framework  Generic Participant Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=DptfDevGen.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]DptfDevGen.sys[/COLOR][/B][/URL] 

DptfDevFan.sys Fri Sep 7  03:17:43 2012 (50494B37) 
Intel Dynamic Platform & Thermal Framework Fan  Participant Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=DptfDevFan.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]DptfDevFan.sys[/COLOR][/B][/URL] 

DptfDevPch.sys Fri Sep 7  03:18:23 2012 (50494B5F) 
Intel(R) Dynamic Platform and Thermal Framework PCH  Participant Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]DptfDevPch.sys[/COLOR][/B][/URL] 

DptfDevProc.sys Fri Sep 7  03:19:30 2012 (50494BA2) 
Intel(R) Dynamic Platform & Thermal Framework  Processor Participant Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]DptfDevProc.sys[/COLOR][/B][/URL] 

RTKVHD64.sys Tue Oct 16  13:33:15 2012 (507D45FB) 
Realtek High Definition Audio Function Driver  
[URL="http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]RTKVHD64.sys[/COLOR][/B][/URL] 

AsusTP.sys Mon Oct 29 19:23:54  2012 (508EC9BA) 
Asis transformer pad filter driver 
[URL="http://www.carrona.org/drivers/driver.php?id=AsusTP.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AsusTP.sys[/COLOR][/B][/URL] 

btath_lwflt.sys Fri Nov 2 06:35:44  2012 (50935BB0) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_lwflt.sys[/COLOR][/B][/URL] 

iaStorA.sys Mon Nov 19  21:09:40 2012 (50AA9204) 
Intel RST (Rapid Storage Technology) driver 
[URL="http://www.carrona.org/drivers/driver.php?id=iaStorA.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iaStorA.sys[/COLOR][/B][/URL] 

btath_hcrp.sys Tue Dec 18 10:54:54  2012 (50D03D6E) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_hcrp.sys[/COLOR][/B][/URL] 

btath_bus.sys Mon Jan 21  10:18:42 2013 (50FD07F2) 
Atheros BlueTooth driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_bus.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_bus.sys[/COLOR][/B][/URL] 

Rt630x64.sys Fri May 10 11:59:08  2013 (518CC4EC) 
Realtek PCI/PCIe Adapters 
[URL="http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]Rt630x64.sys[/COLOR][/B][/URL] 

btath_rcp.sys Fri Jun 21 11:11:54  2013 (51C418DA) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_rcp.sys[/COLOR][/B][/URL] 

atkwmiacpi64.sys Tue Jul 2  10:35:32 2013 (51D290D4) 
ATK WMIACPI Utility 
[URL="http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]atkwmiacpi64.sys[/COLOR][/B][/URL] 

iwdbus.sys Thu Jul 25  03:06:12 2013 (51F07A04) 
Intel WIDI Bus Enumerator driver[br]Related to  Intel Widi - Wireless Display 
[URL="http://www.carrona.org/drivers/driver.php?id=iwdbus.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iwdbus.sys[/COLOR][/B][/URL] 

athw8x.sys Thu Aug 8 05:41:36 2013  (52031370) 
Atheros Wireless LAN Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=athw8x.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]athw8x.sys[/COLOR][/B][/URL] 

intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
Intel Processor driver 
[URL="http://www.carrona.org/drivers/driver.php?id=intelppm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]intelppm.sys[/COLOR][/B][/URL] 

btath_flt.sys Fri Aug 23 05:46:29  2013 (5216DB15) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_flt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_flt.sys[/COLOR][/B][/URL] 

IntcDAud.sys Thu Aug 29 16:42:53  2013 (521F5DED) 
Intel Graphics Media Accelerator HD Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]IntcDAud.sys[/COLOR][/B][/URL] 

igdkmd64.sys Tue Sep 17 02:08:54  2013 (52379D96) 
Intel Graphics driver 
[URL="http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]igdkmd64.sys[/COLOR][/B][/URL] 

btath_avdt.sys Wed Sep 18  10:42:14 2013 (52396766) 
Atheros Bluetooth AVDT driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_avdt.sys[/COLOR][/B][/URL] 

btfilter.sys Wed Sep 18  10:42:54 2013 (5239678E) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btfilter.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btfilter.sys[/COLOR][/B][/URL] 

btath_a2dp.sys Wed Sep 18  10:45:01 2013 (5239680D) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_a2dp.sys[/COLOR][/B][/URL] 

AsHIDSwitch64.sys Tue Oct 8  03:45:17 2013 (525363AD) 
HID driver for ASUS Wireless Radio Control 
[URL="http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AsHIDSwitch64.sys[/COLOR][/B][/URL] 

nvlddmkm.sys Wed Oct 23  08:21:50 2013 (52676AFE) 
nVidia Video drivers 
[URL="http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nvlddmkm.sys[/COLOR][/B][/URL] 

nvpciflt.sys Wed Oct 23 08:22:31  2013 (52676B27) 
nVidia 3D Vision Display driver 
[URL="http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nvpciflt.sys[/COLOR][/B][/URL] 



Debug session time: Sat  Apr 4 04:01:21.925 2015 (UTC + 2:00) 
Loading Dump File  [D:\SysnativeBSODApps\040415-139687-01.dmp] 
Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
System Uptime: 0 days 0:27:29.841  
*** WARNING: Unable to verify timestamp for win32k.sys 
*** ERROR: Module  load completed but symbols could not be loaded for win32k.sys 
Probably  caused by : storport.sys ( storport!RaSendIrpSynchronous+70 ) 
BugCheck 9F,  {4, 12c, ffffe0001ab85780, ffffd0003dbf8980} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]DRIVER_POWER_STATE_FAILURE  (9f)[/URL] 
Bugcheck code 0000009F 
Arguments: 
Arg1: 0000000000000004,  The power transition timed out waiting to synchronize with the Pnp  
subsystem. 
Arg2: 000000000000012c, Timeout in seconds. 
Arg3:  ffffe0001ab85780, The thread currently holding on to the Pnp lock. 
Arg4:  ffffd0003dbf8980, nt!TRIAGE_9F_PNP on Win7 and higher 
BUGCHECK_STR: 0x9F  
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP 
PROCESS_NAME: System  
FAILURE_BUCKET_ID: 0x9F_VRF_4_storport!RaSendIrpSynchronous 
MaxSpeed:  1900 
CurrentSpeed: 2395 
BiosVersion = K56CM.209 
BiosReleaseDate =  11/19/2012 
SystemManufacturer = ASUSTeK COMPUTER INC. 
SystemProductName  = K56CM  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  
Debug session time: Sat Apr 4 03:31:11.465 2015 (UTC + 2:00) 
Loading  Dump File [D:\SysnativeBSODApps\040415-141921-01.dmp] 
Built by:  9600.17668.amd64fre.winblue_r8.150127-1500 
System Uptime: 0 days 0:20:14.903  
*** WARNING: Unable to verify timestamp for win32k.sys 
*** ERROR: Module  load completed but symbols could not be loaded for win32k.sys 
Probably  caused by : storport.sys ( storport!RaSendIrpSynchronous+70 ) 
BugCheck 9F,  {4, 12c, ffffe00035f85540, ffffd001a9ff8980} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]DRIVER_POWER_STATE_FAILURE  (9f)[/URL] 
Bugcheck code 0000009F 
Arguments: 
Arg1: 0000000000000004,  The power transition timed out waiting to synchronize with the Pnp  
subsystem. 
Arg2: 000000000000012c, Timeout in seconds. 
Arg3:  ffffe00035f85540, The thread currently holding on to the Pnp lock. 
Arg4:  ffffd001a9ff8980, nt!TRIAGE_9F_PNP on Win7 and higher 
BUGCHECK_STR: 0x9F  
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP 
PROCESS_NAME: System  
FAILURE_BUCKET_ID: 0x9F_VRF_4_storport!RaSendIrpSynchronous 
MaxSpeed:  1900 
CurrentSpeed: 2395 
BiosVersion = K56CM.209 
BiosReleaseDate =  11/19/2012 
SystemManufacturer = ASUSTeK COMPUTER INC. 
SystemProductName  = K56CM  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  




--- E O J --- 2015 Apr 04 10:52:46 AM _88-dbug Copyright  2012 Sysnative Forums 
--- E O J --- 2015 Apr 04 10:52:46 AM _88-dbug  Copyright 2012 Sysnative Forums 
--- E O J --- 2015 Apr 04 10:52:46 AM  _88-dbug Copyright 2012 Sysnative Forums

 

[yangru]

Sorry, how do I update my ATK driver? I'm connected to the internet via wifi, and the thing that is connected to the USB is the default ASUS mouse that came with the laptop when it was purchased.

 

[softwaremaniac]

Create a system restore point. Uninstall this one, go to the website I linked in my very first post and download the latest version of the software, install it and restart. Is it connected to wifi via USB?

 

[yangru]

Nope not by USB. Should be inbuilt wifi adaptor.

 

[softwaremaniac]

OK. Just checking because USBs tend to be a very unreliable solution in w7/8.1

 

[yangru]

Okay have reinstalled the ATK Package. What do I do now?