BSOD (KERNAL_DATA_INPAGE_ERROR) on waking from sleep.


New Member
I get a BSOD on waking. Not every time, maybe 1 out of 8. At least sometimes, it is KERNAL_DATA_INPAGE_ERROR.

One time, the screen went completely black, and the machine became non-responsive.

PC is approx 2 months old. HP desktop with solid state C: and conventional E:. First BSODs were experienced when the computer was very new, practically new in the box. Factory installed McAfee has been uninstalled.

Zip file here: View attachment 60977

My Computer

System One

  • OS

SonicWall VPN driver can cause troubles if other VPN drivers are present, and in your case you have 2 such drivers loaded
in the list of loaded drivers bellow, they are marked with red color.

To solve this issue either disable built in Windows VPN driver OR remove SonicWall products.
Updating SonicWall driver/software will not work.

And please give a feedback after testing these suggestions :)

2: kd> lm
start             end                 module name
fffff801`4ce12000 fffff801`4ce8f000   mcupdate_GenuineIntel   (deferred)             
fffff801`4ce8f000 fffff801`4ce9d000   werkernel   (deferred)             
fffff801`4ce9d000 fffff801`4ceff000   CLFS       (deferred)             
fffff801`4ceff000 fffff801`4cf21000   tm         (deferred)             
fffff801`4cf21000 fffff801`4cf36000   PSHED      (deferred)             
fffff801`4cf36000 fffff801`4cf40000   BOOTVID    (deferred)             
fffff801`4cf40000 fffff801`4cfc8000   CI         (deferred)             
fffff801`4cfc8000 fffff801`4cfec000   rasl2tp    (deferred)             
fffff801`4d000000 fffff801`4d011000   WDFLDR     (deferred)             
fffff801`4d011000 fffff801`4d029000   acpiex     (deferred)             
fffff801`4d029000 fffff801`4d034000   WppRecorder   (deferred)             
fffff801`4d034000 fffff801`4d0bc000   ACPI       (deferred)             
fffff801`4d0bc000 fffff801`4d0c6000   WMILIB     (deferred)             
fffff801`4d0cd000 fffff801`4d12a000   msrpc      (deferred)             
fffff801`4d12a000 fffff801`4d1f9000   Wdf01000   (deferred)             
[COLOR=#ff0000]fffff801`4d200000 fffff801`4d21f000   AgileVpn   (deferred)             [/COLOR]
fffff801`4d236000 fffff801`4d2c2000   cng        (deferred)             
fffff801`4d2d0000 fffff801`4d2da000   msisadrv   (deferred)             
fffff801`4d2da000 fffff801`4d322000   pci        (deferred)             
fffff801`4d322000 fffff801`4d32f000   vdrvroot   (deferred)             
fffff801`4d32f000 fffff801`4d34b000   pdc        (deferred)             
fffff801`4d34b000 fffff801`4d363000   partmgr    (deferred)             
fffff801`4d363000 fffff801`4d3cc000   spaceport   (deferred)             
fffff801`4d3cc000 fffff801`4d3e1000   volmgr     (deferred)             
fffff801`4d3e1000 fffff801`4d3fe000   rassstp    (deferred)             
fffff801`4d400000 fffff801`4d446000   rdyboost   (deferred)             
fffff801`4d446000 fffff801`4d462000   disk       (deferred)             
fffff801`4d462000 fffff801`4d496000   bcbtums    (deferred)             
fffff801`4d496000 fffff801`4d4b5000   WdNisDrv   (deferred)             
fffff801`4d4b5000 fffff801`4d514000   volmgrx    (deferred)             
fffff801`4d514000 fffff801`4d531000   vmbus      (deferred)             
fffff801`4d531000 fffff801`4d548000   vmbkmcl    (deferred)             
fffff801`4d548000 fffff801`4d55d000   winhv      (deferred)             
fffff801`4d55d000 fffff801`4d578000   mountmgr   (deferred)             
fffff801`4d578000 fffff801`4d5bb000   WdFilter   (deferred)             
fffff801`4d5bb000 fffff801`4d5fe000   srvnet     (deferred)             
fffff801`4d600000 fffff801`4d65e000   storport   (deferred)             
fffff801`4d678000 fffff801`4d6d4000   fltmgr     (deferred)             
fffff801`4d6d4000 fffff801`4d6ea000   fileinfo   (deferred)             
fffff801`4d6f0000 fffff801`4d9aa000   iaStorA    (deferred)             
fffff801`4d9aa000 fffff801`4d9d5000   Wof        (deferred)             
fffff801`4d9d5000 fffff801`4d9ec000   mup        (deferred)             
fffff801`4d9ec000 fffff801`4d9fb000   intelpep   (deferred)             
fffff801`4da00000 fffff801`4da31000   ksecpkg    (deferred)             
fffff801`4da33000 fffff801`4dc2d000   Ntfs       (deferred)             
fffff801`4dc2d000 fffff801`4dc49000   ksecdd     (deferred)             
fffff801`4dc49000 fffff801`4dc59000   pcw        (deferred)             
fffff801`4dc59000 fffff801`4dc64000   Fs_Rec     (deferred)             
fffff801`4dc64000 fffff801`4dd7b000   ndis       (pdb symbols)          d:\symbols\ndis.pdb\0A2B1C2CFB6F40AC8473FF364A434C802\ndis.pdb
fffff801`4dd7b000 fffff801`4ddf3000   NETIO      (deferred)             
fffff801`4de00000 fffff801`4de95000   fvevol     (deferred)             
fffff801`4de95000 fffff801`4dee4000   volsnap    (deferred)             
fffff801`4deef000 fffff801`4e15b000   tcpip      (deferred)             
fffff801`4e15b000 fffff801`4e1c7000   fwpkclnt   (deferred)             
fffff801`4e1c7000 fffff801`4e1ec000   wfplwfs    (deferred)             
fffff801`4e1ec000 fffff801`4e1fb000   vmstorfl   (deferred)             
fffff801`4e200000 fffff801`4e228000   Dot4       (deferred)             
fffff801`4e228000 fffff801`4e23f000   NDProxy    (deferred)             
fffff801`4e242000 fffff801`4e25a000   AmUStor    (deferred)             
fffff801`4e269000 fffff801`4e2bf000   CLASSPNP   (deferred)             
fffff801`4e2bf000 fffff801`4e2d4000   crashdmp   (deferred)             
[COLOR=#ff0000]fffff801`4e2e0000 fffff801`4e30d000   dne64x   T (no symbols)           [/COLOR]
fffff801`4e30d000 fffff801`4e3e4000   Rt630x64   (deferred)             
fffff801`4e3e4000 fffff801`4e3fd000   BTHUSB     (deferred)             
fffff801`4e600000 fffff801`4e617000   ahcache    (deferred)             
fffff801`4e617000 fffff801`4e622000   kdnic      (deferred)             
fffff801`4e622000 fffff801`4e633000   umbus      (deferred)             
fffff801`4e633000 fffff801`4e643000   dot4usb    (deferred)             
fffff801`4e643000 fffff801`4e8fd000   dump_iaStorA   (deferred)             
fffff801`4e8fd000 fffff801`4e90f000   tcpipreg   (deferred)             
fffff801`4e914000 fffff801`4e942000   cdrom      (deferred)             
fffff801`4e942000 fffff801`4e94b000   Null       (deferred)             
fffff801`4e94b000 fffff801`4e953000   Beep       (deferred)             
fffff801`4e953000 fffff801`4e961000   BasicRender   (deferred)             
fffff801`4e961000 fffff801`4e9d1000   rdbss      (deferred)             
fffff801`4e9d1000 fffff801`4e9eb000   CLVirtualDrive   (deferred)             
fffff801`4ea00000 fffff801`4ea92000   afd        (deferred)             
fffff801`4ea92000 fffff801`4eabc000   pacer      (deferred)             
fffff801`4eabc000 fffff801`4ead4000   vwififlt   (deferred)             
fffff801`4ead4000 fffff801`4eae5000   netbios    (deferred)             
fffff801`4eae5000 fffff801`4eafe000   wanarp     (deferred)             
fffff801`4eaff000 fffff801`4ec7f000   dxgkrnl    (deferred)             
fffff801`4ec7f000 fffff801`4ec91000   watchdog   (deferred)             
fffff801`4ec91000 fffff801`4ecf4000   dxgmms1    (deferred)             
fffff801`4ecf4000 fffff801`4ed06000   BasicDisplay   (deferred)             
fffff801`4ed06000 fffff801`4ed1a000   Npfs       (deferred)             
fffff801`4ed1a000 fffff801`4ed26000   Msfs       (deferred)             
fffff801`4ed26000 fffff801`4ed34000   nsiproxy   (deferred)             
fffff801`4ed34000 fffff801`4ed40000   npsvctrig   (deferred)             
fffff801`4ed42000 fffff801`4ed62000   tdx        (deferred)             
fffff801`4ed62000 fffff801`4ed70000   TDI        (deferred)             
fffff801`4ed70000 fffff801`4edbc000   netbt      (deferred)             
fffff801`4edbc000 fffff801`4edc8000   mssmbios   (deferred)             
fffff801`4edc8000 fffff801`4edee000   dfsc       (deferred)             
fffff801`4edee000 fffff801`4edfd000   CompositeBus   (deferred)             
fffff801`4ee00000 fffff801`4ee78000   UsbHub3    (deferred)             
fffff801`4ee78000 fffff801`4ee89000   usbscan    (deferred)             
fffff801`4ee8c000 fffff801`4f245000   igdkmd64   (deferred)             
fffff801`4f245000 fffff801`4f29a000   USBXHCI    (deferred)             
fffff801`4f29a000 fffff801`4f2cc000   ucx01000   (deferred)             
fffff801`4f2cc000 fffff801`4f2e8000   TeeDriverx64   (deferred)             
fffff801`4f2e8000 fffff801`4f300000   usbehci    (deferred)             
fffff801`4f300000 fffff801`4f36f000   USBPORT    (deferred)             
fffff801`4f36f000 fffff801`4f388000   HDAudBus   (deferred)             
fffff801`4f388000 fffff801`4f3f2000   usbhub     (deferred)             
fffff801`4f3f2000 fffff801`4f3fd000   Dot4Prt    (deferred)             
fffff801`4f400000 fffff801`4f44e000   ks         (deferred)             
fffff801`4f44e000 fffff801`4f45a000   iwdbus     (deferred)             
fffff801`4f462000 fffff801`4fb98000   bcmwl63a   (deferred)             
fffff801`4fb98000 fffff801`4fba5000   vwifibus   (deferred)             
fffff801`4fba5000 fffff801`4fbc3000   intelppm   (deferred)             
fffff801`4fbc3000 fffff801`4fbcd000   wmiacpi    (deferred)             
fffff801`4fbcd000 fffff801`4fbd8000   UEFI       (deferred)             
fffff801`4fbd8000 fffff801`4fbe3000   NdisVirtualBus   (deferred)             
fffff801`4fbe3000 fffff801`4fbe4600   swenum     (deferred)             
fffff801`4fbe5000 fffff801`4fbf0000   rdpbus     (deferred)             
fffff801`4fbf0000 fffff801`4fbfc000   USBD       (deferred)             
fffff801`4fc00000 fffff801`4fc10000   mouclass   (deferred)             
fffff801`4fc10000 fffff801`4fc1e000   kbdhid     (deferred)             
fffff801`4fc1e000 fffff801`4fc30000   kbdclass   (deferred)             
fffff801`4fc30000 fffff801`4fc56000   USBSTOR    (deferred)             
fffff801`4fc56000 fffff801`4fc63000   usbprint   (deferred)             
fffff801`4fc64000 fffff801`4fcf0000   stwrt64    (deferred)             
fffff801`4fcf0000 fffff801`4fd37000   portcls    (deferred)             
fffff801`4fd37000 fffff801`4fd53000   drmk       (deferred)             
fffff801`4fd53000 fffff801`4fd8c000   fastfat    (deferred)             
fffff801`4fd8c000 fffff801`4fd91300   ksthunk    (deferred)             
fffff801`4fd92000 fffff801`4fda0000   hidusb     (deferred)             
fffff801`4fda0000 fffff801`4fdbf000   HIDCLASS   (deferred)             
fffff801`4fdbf000 fffff801`4fdc6f00   HIDPARSE   (deferred)             
fffff801`4fdc7000 fffff801`4fdee000   usbccgp    (deferred)             
fffff801`4fdee000 fffff801`4fdfb000   mouhid     (deferred)             
fffff801`4fe00000 fffff801`4fe1d000   Ndu        (deferred)             
fffff801`4fe1d000 fffff801`4fec6000   peauth     (deferred)             
fffff801`4fec6000 fffff801`4fed1000   secdrv     (deferred)             
fffff801`4fed9000 fffff801`50004000   bthport    (deferred)             
fffff801`50004000 fffff801`50041000   BthLEEnum   (deferred)             
fffff801`50041000 fffff801`5006f000   rfcomm     (deferred)             
fffff801`5006f000 fffff801`50081000   BthEnum    (deferred)             
fffff801`50081000 fffff801`500a2000   bthpan     (deferred)             
fffff801`500a2000 fffff801`500b0000   monitor    (deferred)             
fffff801`500b0000 fffff801`500bc000   dump_diskdump   (deferred)             
fffff801`500bc000 fffff801`500d2000   dump_dumpfve   (deferred)             
fffff801`500d2000 fffff801`500f6000   luafv      (deferred)             
fffff801`500f6000 fffff801`5010a000   lltdio     (deferred)             
fffff801`5010a000 fffff801`5017e000   nwifi      (deferred)             
fffff801`5017e000 fffff801`50192000   ndisuio    (deferred)             
fffff801`50192000 fffff801`501aa000   rspndr     (deferred)             
fffff801`501aa000 fffff801`501f5000   mrxsmb10   (deferred)             
fffff801`50200000 fffff801`5020f000   vwifimp    (deferred)             
fffff801`50210000 fffff801`5030a000   HTTP       (deferred)             
fffff801`5030a000 fffff801`5032a000   bowser     (deferred)             
fffff801`5032a000 fffff801`50341000   mpsdrv     (deferred)             
fffff801`50341000 fffff801`503ae000   mrxsmb     (deferred)             
fffff801`503ae000 fffff801`503e6000   mrxsmb20   (deferred)             
fffff801`503e6000 fffff801`503f6000   condrv     (deferred)             
fffff801`50400000 fffff801`5042d000   tunnel     (deferred)             
fffff801`5042d000 fffff801`5044e000   WudfPf     (deferred)             
fffff801`5044e000 fffff801`5048b000   WUDFRd     (deferred)             
fffff801`5048b000 fffff801`50496000   WpdUpFltr   (deferred)             
fffff801`50496000 fffff801`504a1000   rdpvideominiport   (deferred)             
fffff801`504aa000 fffff801`50557000   srv2       (deferred)             
fffff801`50557000 fffff801`505e5000   srv        (deferred)             
fffff801`505e5000 fffff801`505f1000   asyncmac   (deferred)             
fffff801`508be000 fffff801`508df000   raspptp    (deferred)             
fffff801`508df000 fffff801`508fa000   raspppoe   (deferred)             
fffff801`508fa000 fffff801`50906000   ndistapi   (deferred)             
fffff801`50906000 fffff801`50943000   ndiswan    (deferred)             
fffff801`50943000 fffff801`5094f000   hiber_diskdump   (deferred)             
fffff801`5203d000 fffff801`522f7000   hiber_iaStorA   (deferred)             
fffff801`522f7000 fffff801`5230d000   hiber_dumpfve   (deferred)             
fffff802`66811000 fffff802`6681a000   kd         (deferred)             
fffff802`67402000 fffff802`67b96000   nt         (pdb symbols)          d:\symbols\ntkrnlmp.pdb\3BAEE2762F6442089EF8B926DDC8DBA61\ntkrnlmp.pdb
fffff802`67b96000 fffff802`67c06000   hal        (deferred)             
fffff960`001d5000 fffff960`005eb000   win32k     (deferred)             
fffff960`0073d000 fffff960`00746000   TSDDD      (deferred)             
fffff960`00884000 fffff960`008be000   cdd        (deferred)

SonicWall driver is marked with red color:

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arg1: 0000000000000010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8014dcbce13, address which referenced memory

Debugging Details:

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80267765138
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes


fffff801`4dcbce13 488b7110        mov     rsi,qword ptr [rcx+10h]





ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

TRAP_FRAME:  ffffd00023333090 -- (.trap 0xffffd00023333090)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffe001e8325020 rbx=0000000000000000 rcx=0000000000000000
rdx=ffffe001e4e946f0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8014dcbce13 rsp=ffffd00023333220 rbp=0000000000000000
 r8=ffffe001e9096046  r9=000000000000000e r10=ffffe001ec7e5600
r11=0000000000000173 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
fffff801`4dcbce13 488b7110        mov     rsi,qword ptr [rcx+10h] ds:00000000`00000010=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8026755e7e9 to fffff80267552ca0

ffffd000`23332f48 fffff802`6755e7e9 : 00000000`0000000a 00000000`00000010 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffffd000`23332f50 fffff802`6755d03a : 00000000`00000000 ffffe001`eda77030 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
ffffd000`23333090 fffff801`4dcbce13 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
ffffd000`23333220 fffff801`4e2edbfd : ffffe001`eda77030 00000000`0000000e 00000000`00000000 00000000`00000000 : ndis!NdisGetReceivedPacket+0xf
[COLOR=#ff0000]ffffd000`23333250 ffffe001`eda77030 : 00000000`0000000e 00000000`00000000 00000000`00000000 ffffe001`e53d16b8 : [/COLOR][COLOR=#ff0000]dne64x+0xdbfd[/COLOR]
ffffd000`23333258 00000000`0000000e : 00000000`00000000 00000000`00000000 ffffe001`e53d16b8 fffff801`4dc88ece : 0xffffe001`eda77030
ffffd000`23333260 00000000`00000000 : 00000000`00000000 ffffe001`e53d16b8 fffff801`4dc88ece 00000000`00000000 : 0xe


fffff801`4e2edbfd ??              ???


SYMBOL_NAME:  dne64x+dbfd

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  dne64x.sys


FAILURE_BUCKET_ID:  AV_dne64x+dbfd

BUCKET_ID:  AV_dne64x+dbfd


FAILURE_ID_HASH_STRING:  km:av_dne64x+dbfd

FAILURE_ID_HASH:  {6c517f98-2074-2840-6de2-e46981375664}

Followup: MachineOwner

My Computer

System One

  • OS
    Windows 8.1 Enterprise
The computer had five VPN clients: Check Point VPN, F5 VPN, Juniper Networks Junos Plus, Microsoft, and SonicWall. I installed and used SonicWall. The others are "as shipped" or were added silently with the install of some other program.

I have uninstalled the SonicWall VPN. We will see if that fixes the problem. I did wonder if the BSOD happened more frequently when the machine had gone to sleep with the VPN and/or Remote Desktop active. I expect it to drop the VPN when that happens, but I don't expect the BSOD.

My Computer

System One

  • OS
I think Check Point VPN, F5 VPN, Juniper Networks Junos Plus are windows store apps and honestly have no clue how to enable/disable or even use them.
they probably don't conflict with each other, but SonicWall is an exception.

Thankfully you know how reproduce BSOD so it should be easy to fix.

My Computer

System One

  • OS
    Windows 8.1 Enterprise
We had a second instance of the computer failing with a BSOD. It lost track of the desktop icons and the main menu items. We had to power down and reboot. Symptoms were slightly different from the "screen goes black" I mentioned in my first post, but the upshot was the same. I ran the data collection program, but there is no new .dmp.

We have not had a regular BSOD since uninstalling SonicWall, but it didn't crash every time or every day.

My Computer

System One

  • OS
The dump file is the same as last time and it is the only one, so it can't provide more information than it did.
In event log for yesterday there is only one error related to wlan:

Event[6446]:  Log Name: System
  Source: Microsoft-Windows-WLAN-AutoConfig
  Date: 2015-04-30T09:22:50.410
  Event ID: 4001
  Task: N/A
  Level: Information
  Opcode: Stop
  Keyword: N/A
  User: S-1-5-18
  Computer: *****
WLAN AutoConfig service has successfully stopped.

  Log Name: System
  Source: Application Popup
  Date: 2015-04-30T09:22:50.504
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  Computer: ******
Application popup: wlanext.exe - Application Error : The instruction at 0xcb5f7c34 referenced memory at 0xcb6a4380. The memory could not be read.

Click on OK to terminate the program

Here is information on how to enable kernel/memory dump file collection in Windows:
Enabling a Kernel-Mode Dump File

Drivers cause troubles most of the time and some device drivers on your PC are out of date, on following link you can download and install latest versions released this year:
HP Support

If this does not help there could be other problem such as hardware error, some of these links are for Vista and Windows 7 but apply for any version of Windows:
Running the Memory Diagnostics Tool

Check your hard disk for errors

Only If none of the above yield any results and it does not create dump files needed for debugging you can try to clean boot your system which will disable ( not remove ) most of non essential stuff (services, drivers, programs), and then you can start by slowly adding stuff back to see what causes troubles:

How to perform a clean boot in Windows

If issue still persist or you have more questions feel free to ask :)

My Computer

System One

  • OS
    Windows 8.1 Enterprise
After the black screen event, we had the classic BSOD for KERNAL_DATA_INPAGE_ERROR while waking, so SonicWall was not the problem. No new .dmp was created. I'll try running the diagnostics.

Also, I connected the machine via ethernet and turned off the WiFi.

Edit: New BSOD after turning off WiFi.
Last edited:

My Computer

System One

  • OS
1, Automatic file dump was/is enabled.
2. Windows Memory diagnostic found no errors.
3. Error check of C: drive found no errors.

There have been no new .dmp files despite several BSOD events.

Note: I installed a WD Passport Ultra backup drive today. I am going to uninstall (i.e. unplug) a WD My Book which was used to transfer data from an older computer to this one.

My Computer

System One

  • OS
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Enterprise
What ever is wrong with this machine, it is getting worse. Although we had been getting the BSODs pretty much since the beginning (computer is about 2 months old), they are getting more frequent. We did not get the black screen error until a few days ago, and have had three or four.

This morning, after the computer had been left alone for about an hour, we came back to find the message reproduced in the attachment (bad cell phone photo). This was a variant on the black screen problem (had to reboot). Previously, all crashes had been upon waking.

No new .dmp file.

My Computer

System One

  • OS
This looks more like corrupt operating system.
It is also possible that Windows has been infected and damaged by viruses.

When did u last time reinstall Windows, how old is this windows, and what antivirus/firewall are you using?

My Computer

System One

  • OS
    Windows 8.1 Enterprise
The computer is an HP Envy Desktop, Product name: 700-410xt
The C: drive is a SanDisk SD6SB1M-256G-1006 solid state drive
The E: drive is a TOSHIBA DT01ACA1000 1T conventional drive

The computer was new approx 3/3/2015. It had factory-installed McAfee antivirus until close to the end of March, when it was deleted and Windows Defender was activated. When I took the problem to HP Tech Support (via chat), they installed and ran MalwareBytes which did not find any issues. (They also ran some hardware diagnostics which were also clean.) The first BSOD was within a day or two of taking it out of the box.

I have never installed or reinstalled Windows. OS is Windows 8.1. I note that on the Windows information page, there is a link to "Get more features with a new edition of Windows" but it doesn't say what that new version is.

There was a black screen when I woke up the computer to write this post. Still no new .dmp.

My Computer

System One

  • OS
The first BSOD was within a day or two of taking it out of the box.

You can perform a clean boot and use your PC that way, then trying to reproduce BSOD
Clean boot will disable ( not remove ) some of unnecessary drivers/applications/services
This could help at least separate functioning part from non functioning part.

Btw, in order for driver verifier to possibly identify bad drivers you need to modify "standard settings" and select 3rd party drivers from the list. however this could in worst case result in unbootable system. as explained on msdn

If clean boot won't work you can also try to boot into safe mode with or without networking and use your PC that way to narrow nonfunctioning part down even more.

Reinstalling Windows probably won't help since BSOD's started 2 days after you bought it, but is an option if anything else fails.

My Computer

System One

  • OS
    Windows 8.1 Enterprise
I can see that this is going to take some time because we can't produce the error on demand. For example, it has not crashed yet today.

I'm going to start by doing a clean boot late in the evening and letting it sit overnight. Then, I'll add stuff back, night by night.

My Computer

System One

  • OS
No crashes yesterday. Did a clean boot yesterday evening. Computer seemed to be working normally. Left on all night. No crash on waking this morning.

Mid-morning, crash on trying to start Outlook. Error message is CRITICAL_PROCESS_???? (Message disappeared before my wife could read it all.) No new .dmp. Outlook had been working normally since the clean boot.

Since the machine is still under warranty, I'm thinking of giving it to HP to fix. Unfortunately, the local HP Authorized Service is at Staples, which is not reassuring. (I have not talked to them to see if they can do the warranty service.) And of course, fixing an error that only happens now and then is always difficult whether it's a computer or a car.

My Computer

System One

  • OS
Yes, there is no dmp files except the one 9 days ago.


We can only guess and try out few options.
What I would do is a full scan with an actual Antivirus. malwarebytes is not an AntiVirus really and MSE probably can't detect if there is something attaching to processes, (in this case probably networking process/driver ). as the dump file itself shows.

Step 2 is check if any drivers are running high DPC.
For this to check we use DPC checker:
DPC Latency Checker

The above tool is easy to use, and must not show any red bars while running, (in normal mode, not safe mode).

It depends what kind or issue does the warranty cover, but that an options too if all tries fail.

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Most likely a drive failure. Have you tested your drive?
SeaTools DOS is a good program, I would run the long generic test.

SeaTools for DOS | Seagate

The fact that you're getting inpage errors and critical process terminations suggests that this is the issue, on top of dump files not being written to disk.

My Computer

System One

  • OS
    Windows 7