BSOD: 0x00000116

[axe0]

Diagnostic test

GPU TEST

Run Furmark to test your GPU. Furmark tutorial

   Note

Run Furmark for around 30 minutes

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

 

[Ch3zGr8r]

Furmark tests complete.
Had to do two tests as first one crashed after attempting to take a screenshot at 10 minute mark.Second one crashed as well due to trying to take another screenshot at the full 30 minute duration. F9 function caused this. Instead had to use PrtScn function instead to produce results. Sorry if the images are not the most effective way to present results.

 

[axe0]

Looking at the temps the max reaches 90C+, how long was it that high?

 

[Ch3zGr8r]

I think it was by the 4 minute mark that it had reached 90°C.Maximum temperature of 90°C+ was seen throughout the majority of the 30 minute test. I would assume that it had lasted for about 26 minutes in the test.

 

[axe0]

Please check inside the case for any dust, durt or something else that doesn't belong in there and remove it.

 

[Ch3zGr8r]

Inside of case has been cleaned out. As much dust removed as possible.

 

[axe0]

Run the stress test again and stop it when the temp reaches 85C+

 

[Ch3zGr8r]

FurMark test done.
Test duration: 30 mintutes

Additional information:
- At 2 mintutes = 60°C
-For 28 minutes = 67 / 68 °C
-Did not reach limit of 85°C

 

[axe0]

Let me know how it goes

Removing dust often helps enough with solving the problem.

 

[Ch3zGr8r]

There still seems to be a reoccurring crash - same process that happens.

Attached logs of of all recorded memory dumps. But I assume they will all just suggest the same cause.

 

[axe0]

Do you have another GPU or do you know someone from who you can borrow a GPU?

 

[Ch3zGr8r]

Unfortunately not. I neither have one spare and is unable to borrow one at this current time.

 

[axe0]

Are you overclocking anything?

 

[Ch3zGr8r]

Nothing should be overclocked as far as I'm aware. Just brought normally from Dell website, with no added overclocking. Is there a specific way to check and guarantee this information?

 

[axe0]

It is normally done via the BIOS, but I'm not too sure with Dell anymore.

 

[lifetec]

What is your driver version exactly.
Did you update the driver with a newer AMDDriver (lately.) The Date of the driver is 22 july 2015 in the last Dumpfile (atikmpag.sys)
Your Geforce 7570 has a "customized" driver Video_Driver_CR5X9_WN_13.152_A00.EXE from 17 0ct 2013 see this page AMD Graphics HD7570/HD7470 Driver Driver Details | Dell US

Common issues that can cause a TDR:

• Incorrect memory timings or voltages
• Insufficient/problematic PSU
• Corrupt driver install
• Overheating
• Unstable overclocks (GPU or CPU)
• Incorrect MB voltages (generally NB/SB)
• Faulty graphics card
• A badly written driver or piece of software, but this is an unlikely cause in most cases
• Driver conflicts
• Another possibility that people tend not to like to hear, is that you are simply asking too much of your graphics card. What I mean by this, is that if you have your settings too high and the graphics card struggles and falls to very low FPS, then something graphically complex occurs, the GPU may not be able to respond and a TDR error may occur

 

[Ch3zGr8r]

Indeed, I have updated to latest AMD driver for Radeon 7570 from AMD website, due to being advised to in previous posts.
Updated from --->Legacy
Have also used auto detect utility from AMD to find latest drivers as well.

Image shows driver version to be: 15.200.1065.0 which should relate to linked page.
I have also used the auto detect utility to check that drivers are up to date.

View attachment 66759

I have had a look at the link provided:

Your Geforce 7570 has a "customized" driver Video_Driver_CR5X9_WN_13.152_A00.EXE from 17 0ct 2013 see this page AMD Graphics HD7570/HD7470 Driver Driver Details | Dell US

Wouldn't this driver be outdated for the AMD Graphics HD7570 or would it be advisable to switch to this driver version instead?

 

[lifetec]

This Geforce HD 7570 seems to be a special OEM videcard only for OEM(Dell). And it looks like that Dell made "customized" drivers special for this Desktopserie.
But the driver on their website is named a windows 8.1 driver.
See also this thread on the Dellforum. Can XPS 8500 use video drivers from AMD's site for HD 7570? - Video - Desktop - Dell Community .

I don't know of it stops VideoTDR faillures but did you have these problems before you updated to the "normal" AMDdrivers.

I would say give it a try

 

[Ch3zGr8r]

I can't remember exactly if the problems were present with default driver version and not using AMD drivers as problems have been happening for a while. Nevertheless, I will carry out a fresh install of the driver version you have provided and see if any crashes arise.

I shall also continue looking around forums for extra solutions. Moreover have found additional updates for Dell support applications, which may also aid software/hardware wise.

-I assume

Your Geforce 7570 / This Geforce HD 7570

is just an accidental miss type. As the GPU I think is called AMD Radeon HD 7570. No worries in advance.

Thanks for the continued guidance and Merry Christmas.
Will post for further updates.

 

[lifetec]

is just an accidental miss type. As the GPU I think is called AMD Radeon HD 7570. No worries in advance.

Yes, a slip of the keyboard