Solved An error occured while attempting to generate the report

[Ngzek]

Windows8, 64x, i3, 4gb samsung 300e can not generate its health report. I did sfc scan(found some corrupted file but says it could not repaired some of them), hard disk and memory test(fine), disk cleanup done and I have tried exclusive microsoft services system start up (msconfig settings) but still failed to generate report. Please help

 

[Brink]

Hello Ngzek,

Double check to make sure that the Performance Logs & Alerts service is enabled and set to Start (running) and Manual, and try again to see if that may help.

System Health Report

Hope this helps,
Shawn

 

[Ngzek]

Performance logs and alerts status is running, start up type is manual.:shock:

 

[Brink]

Set it to Automatic to see if that may work better.

Is the Remote Procedure Call (RPC) service also enabled and set to Running and Automatic?

 

[Ngzek]

Thank you Brink for your help
Performance logs & alerts startup type is set to automatic, Remote Procedure Call (RPC) service is enabled, Running and Automatic but still getting error.

 

[Brink]

As a test, see if you are able to run a system health report in Safe Mode instead to see if something may just be interfering with it.

 

[Ngzek]

I can not find "performance information and tools" in safemode control panel. how will i try?

 

[Ngzek]

Am late now Here in Delhi Its 12:50 AM. thanks friends See you tomorrow

 

[Brink]

Here's a link to some items that have been reported to help with this error that you might give a try to see if they may for you as well.

Cannot "Generate System Health Report" (i.e., TIME-OUT - Microsoft Community

Sleep well. See you tomorrow.

 

[Ngzek]

Brink the above web page link you given is unfortunately not working for me again though its working for many.running a new data collector set works but it does not work in normal system health report tool. whats wrong with my system?
A. system file check (as administrator) -
Windows Resource Protection find corrupted files but can not repaired some of them.
B. Clean boot - NO CHANGE - STILL ERRORS
C. new user account - NO CHANGE
D. system restore - NO CHANGE
E. check disk (SEAGATE DISK DIAGNOSTICS) - NO PROBLEMS FOUND
F. disk cleanup - NO CHANGE
G. Deleted "C:/perflogs/system/diagnostics' folders - NO CHANGE
H.Disk scan-no error
I.0% fragmented files in all drives.
Please help

 

[Ngzek]

I disabled anti virus(norton) but same result

 

[Brink]

As a test, temporarily uninstall Norton to see if it may be the issue. Disabling it alone doesn't always help.

Since SFC was unable to repair some of your system files, do what's in the blue Note box under step 6 in Option One of the tutorial below to hopefully get them repaired.

http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html​

Afterwards, see if you may be able to run the System Health Report.

 

[Ngzek]

to uninstall a licensed anti virus is another problem here. please let me decide

 

[Brink]

If you have Norton's installation media and key written down, you could install it again after the test.

For now, you could still safely do the second part for SFC and DISM to repair the system files if you like.

 

[Ngzek]

okay. i have installation media

 

[Brink]

How does it work with Norton uninstalled?

 

[Ngzek]

Brink sorry for late response. I did anti virus uninstalled and test but same error. according to your suggestion i did DISM repair and successfully repaired.Now sfc scan find no more corrupted files. But still I am getting the system health report error message. Photos of task manager and command prompt in the DISM repair process are given below in sequence

 

[Ngzek]

 

[Ngzek]

Should i go back to the seller? it is under warranty

 

[Brink]

I'd refresh Windows 8 to see if all runs well afterwards first.