Windows 8 and 8.1 Forums


Metro Apps Crash to Desktop or Don't Operate Correctly

  1. #1


    UK
    Posts : 275
    Windows 8.1 64 bit

    Metro Apps Crash to Desktop or Don't Operate Correctly


    I initially created the thread below but I have since discovered the problem relates to many apps and not just the People app.

    People App Opens then Crashes to Desktop

    I have a new Dell laptop running Windows 8.1 Core Edition. After only a week I found most of the apps would crash to the Desktop on opening. I thought I had solved the problem by creating a new user account and reinstalling the apps but that only worked for a week before the same problem reappeared.

    This is what I have discovered to date:


    1. Initially most apps crashed on opening
    2. Reinstalling the apps made many of them work but there are still some issues e.g. selecting Maps within Bing weather causes the app to crash
    3. The apps work fine in a new user account or in other local accounts I have not used much to date
    4. None of the steps recommended in Apps and Tiles Not Working or Responding: Fix in Windows 8 solves the problem
    5. I've spent an hour with Microsoft Support who have found no obvious problem and have escalated the problem to the next tier


    The problem appears to be due to access rights and priveliges in user accounts since the apps work in other accounts or if I create a new account.

    Could someone please explain what may be the cause of the problem. Please advise where the apps are located for each user account and whether there is way of checking that they are set up to have the correct access rights and privileges.

      My System SpecsSystem Spec

  2. #2


    Steve, this is a common problem - I haven't been able to find a solution for it yet. There are many threads on the Internet about it and many suggested solutions, but none work for me. I, too, can't figure out where the problem lies. If you find a solution, please post it. Hope you have better luck!
      My System SpecsSystem Spec

  3. #3


    UK
    Posts : 275
    Windows 8.1 64 bit


    Thanks for your advice. It appears Microsoft Apps are poorly designed and supported compared to my positive experience with Apple Apps on an iPod Touch.
      My System SpecsSystem Spec

  4. #4
      My System SpecsSystem Spec

  5. #5


    UK
    Posts : 275
    Windows 8.1 64 bit


    Thanks. I've been through all of those steps but none worked.
      My System SpecsSystem Spec

  6. #6


    You're welcome. This is not a common problem as some claim, otherwise there would be a barrage of threads on it. Perhaps it's time for a refresh?
      My System SpecsSystem Spec

  7. #7


    Posts : 54
    Windows 7 Pro plus Windows 8.1 Pro VM


    There might not be a barrage of threads about it but I don't think that's a fair way to measure whether it's a big problem or not.
    Most threads have around 250 views but (as an example)... 'Windows 8.1 Most Metro Apps crash immediately at launch' ... has 124,201 views !!!!
    That tells me that this problem is possibly more widespread than you think and that many people are still looking for an answer.
    I've tried all the 'solutions' but they haven't worked and I'm not prepared to refresh my computer every time this happens.
    I tend to agree with a previous poster that the Apps are poorly designed.
    But hey, I've solved the problem. I've installed Start8 and disabled all access to the Metro Apps.
    Microsoft's loss, not mine.
      My System SpecsSystem Spec

  8. #8


    UK
    Posts : 275
    Windows 8.1 64 bit


    I'm unwilling to do a refresh since I have no confidence the problem will not reappear based on my experience and comments on this forum and elsewhere.

    We need to understand what is actually going wrong and identify a solution based on that understanding. It's over to Microsoft I guess to fix a fundamental problem in a main feature (metro apps) of Windows 8,
      My System SpecsSystem Spec

  9. #9


    UK
    Posts : 275
    Windows 8.1 64 bit


    Microsoft Support solved the problem by doing an in place repair. I also now have the Windows 8.1 installation files on my PC and a standard product key from Microsoft ((I think) rather than Dells's OEM key. I'm still curious to know why the problem occurred in the first place.
      My System SpecsSystem Spec

  10. #10


    That's good to read that it's fixed, Steve. Yes, it would be nice to know what they did. Did you watch? Did it take them long?

    They gave you an ISO? With keys?
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Metro Apps Crash to Desktop or Don't Operate Correctly
Related Threads
Hello, After having (hopefully) solved the idle-to-sleep issues of my clean installed Windows 8.1 OS, having installed and configured all the software I need, I felt almost ready and relieved to finally create a backup image of my system. However, I have just realised that most built-in Metro Apps...
Okay so I'm really not computer very computer smart and i have no idea where I messed up but somehow I must have messed up my computer and now very few of the metro apps run. I've had this problem ever since i updated to 8.1 but I never asked for help because i was using a third party desktop...
Metro Apps on Desktop? in Software and Apps
I am a Windows 8.1 desktop/mouse user. The metro apps (may not be using right term for that) seem useful to me, but I do not like them taking up my full monitor screen to display. For example, I would like to be able to have the Calendar app display in a reduced size window on my desktop, or the...
Running Windows 8.1. Have admittedly modified it quite heavily but perhaps someone could point me to the root of what I have screwed up. Pretty much, any apps which have the purple wheel splash screen do not load (presumably crash). Normal windows settings work fine. Windows applications and...
Hi I have installed Windows 8 RP, and everything works fine, except I cannot access internet from metro apps: IE, Store, New, Mail etc. Does not access internet, even though I have access to internet from Desktop? I have tried everything, and googled for hours without any useful result. Does...
When I initially loaded windows 8, every metro app I tried loaded without issue. A little while in, it seemed to me that my system was running hotter than normal, and that the fan was running harder then usual for just basic tasks. I set about upgrading my video card driver. I have an nvidia gtx...
Metro Apps crash when they open in Software and Apps
Anyone else having problems with certain metro apps crashing shortly after I try to open them. The event log in windows just says things like: 'WindowsLive.ModernPhotos did not launch within its allotted time'. I think what is happening is that I have too many photos, and too many emails for...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook