Windows 8 and 8.1 Forums


People App Opens then Crashes to Desktop

  1. #1


    UK
    Posts : 275
    Windows 8.1 64 bit

    People App Opens then Crashes to Desktop


    Yesterday, I just finished installing my programs on a new Dell Laptop running Windows 8.1 Core Edition. All the Apps worked a few days ago when I last checked them. However, yesterday most Apps would crash to the desktop on opening. I've uninstalled and reinstalled all of the Apps and they now work apart from the People App.

    The People App opens, synchronises with my Hotmail account and I can search and display contacts. However, when I click on All Contacts or search alphabetically, the App crashes to the Desktop (see enclosed error report).

    Strangely, the People App works in other accounts on the same Laptop. I've run the Fixit apps.daigcab which found several errors and fixed them. I've also run SFC /SCANNOW which found no problems.

    Please advise how to repair the People App.
    People App Opens then Crashes to Desktop Attached Files

      My System SpecsSystem Spec

  2. #2


    Posts : 22,581
    64-bit Windows 10


    Hey Steve,

    Since you tried everything else and the People app works fine in other user accounts, you might see if switching your account to a local account, then switching it back to a Microsoft account may work as a workaround to fix this for you.

    Local Account - Switch to in Windows 8

    Microsoft Account - Switch to in Windows 8

    Hope this helps.
      My System SpecsSystem Spec

  3. #3


    UK
    Posts : 275
    Windows 8.1 64 bit


    Thanks for you suggestion.

    I tried switching to a local account and then back to a Microsoft account (using the same email address) as you suggest but I still have the problem. I also noticed the weather app crashes if you select maps within the app. I created new Microsoft account with a different email address and the apps work in the new account.

    Have you any other suggestions? It looks like something in my account settings maybe corrupt? I already tried running the MS accounts troubleshooter microsoftaccounts.diagcab but this didn't fix the problem.

    I could create a new user account and start using that. How do I do this if the email address I want to use to synchronise accounts is already linked to the offending account?
      My System SpecsSystem Spec

  4. #4


    Posts : 22,581
    64-bit Windows 10


    Quote Originally Posted by Steve C View Post
    I could create a new user account and start using that. How do I do this if the email address I want to use to synchronise accounts is already linked to the offending account?
    You could switch the account to a local account, then create a new Microsoft account on the PC with the same email address that the local account used to have. After copying any files (ex: music, documents, etc...) from the old account to the new one, you can delete the local account.
      My System SpecsSystem Spec

  5. #5


    UK
    Posts : 275
    Windows 8.1 64 bit


    I've created a new account and moved the files across as you suggest.

    I've deleted old accounts I don't need but under the Users folder, each deleted User account still contains an empty folder AppData/Romaing/Microsoft/Windows/Libraries.

    If I try to delete this folder from a deleted account from an Administrator account, I get the message "You require permissions from Administrators to make changes to this folder". Can I safely delete the remaining empty folder and how do I obtain permission to delete it?
      My System SpecsSystem Spec

  6. #6


    Posts : 22,581
    64-bit Windows 10


    See if this below may help to delete the user folder afterwards. If not, then take ownership of the folder, set permissions to allow "Administrators" "Full control", then try deleting it. If still not, then see if the free program Unlocker can.

    • Restart the PC
    • Sign in to an administrator account
    • Open the empty folder, and approve if prompted.
      My System SpecsSystem Spec

  7. #7


    UK
    Posts : 275
    Windows 8.1 64 bit


    Thanks.

    I found after restarting I could delete the folders. I had to start deleting at the bottom most folder and traverse up the folder hierarchy until I could delete the top level user folder.
      My System SpecsSystem Spec

  8. #8


    Posts : 22,581
    64-bit Windows 10


    Perfect.
      My System SpecsSystem Spec

  9. #9


    UK
    Posts : 275
    Windows 8.1 64 bit


    Not quite perfect!

    For some reason, after only a week most apps have started crashing to the Desktop again. Apps work in other accounts on the same PC. I haven't made any changes to the system during the past week.

    Is there a fundamental generic problem with Windows 8 apps which causes them to spontaneously start crashing and any known fixes apart from creating a new user account? The latter solution has only worked for a week in my case.

    I've found uninstalling and reinstalling the apps gets some of them working but problems remain e.g. I can open the Bing Weather app but the app crashes as soon as you select the maps option.
      My System SpecsSystem Spec

  10. #10


    Posts : 22,581
    64-bit Windows 10


    Do you have a 3rd party AV or security program installed that may be causing issue with them?

    For now, you might see if going through the listed troubleshooting items in the tutorial below may also help to ID what's causing it.

    Apps and Tiles Not Working or Responding: Fix in Windows 8
      My System SpecsSystem Spec

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