Windows 8 and 8.1 Forums

Random Freezing

  1. #1


    Computer Room
    Posts : 19
    Windows 8 Pro 64bit

    Random Freezing


    Hello, I Have an annoying freezing problem with my windows 8 and Asus K50id laptop. I don't know why but my computer freezes multiple times a day in random situations, usually when I'm using Chrome (because that's what I do most) but sometimes in other occasions too, like photoshop, desktop, etc. First everything freezes and a few seconds later the mouse pointer disappears and the only thing I can do is hold the power button until it shuts down.

    This also happens sometimes when the lid is closed and when I have been away for a while and open the lid, the screen is just black and nothing happens. Only thing that helps is the power button.

    This is starting to get annoying so I decided to finally try and solve this problem as this has been going for a while now. Thank god Win8 boots fast!

      My System SpecsSystem Spec

  2. #2


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Hi and welcome.

    I wouldn't mind looking it over for ya. You can run the tool in the top thread of Crashes and Debug subforum, then post the zip it makes here.
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by TheStuf View Post
    Hello, I Have an annoying freezing problem with my windows 8 and Asus K50id laptop. I don't know why but my computer freezes multiple times a day in random situations, usually when I'm using Chrome (because that's what I do most) but sometimes in other occasions too, like photoshop, desktop, etc. First everything freezes and a few seconds later the mouse pointer disappears and the only thing I can do is hold the power button until it shuts down.

    This also happens sometimes when the lid is closed and when I have been away for a while and open the lid, the screen is just black and nothing happens. Only thing that helps is the power button.

    This is starting to get annoying so I decided to finally try and solve this problem as this has been going for a while now. Thank god Win8 boots fast!



    Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here.
      My System SpecsSystem Spec

  4. #4


    Computer Room
    Posts : 19
    Windows 8 Pro 64bit


    Okay, here are both zips, W8 & Errors.evtx
    Random Freezing Attached Files
      My System SpecsSystem Spec

  5. #5


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by TheStuf View Post
    Okay, here are both zips, W8 & Errors.evtx
    Please uninstall Avast in safe mode using the removal tool found online to do so. It is bsoding your machine and causing various instabilities.

    Also extremely important for you is to remove this driver:

    Code:
    0: kd> lmvm asdsm
    start             end                 module name
    fffff880`00ba3000 fffff880`00bb0000   AsDsm    T (no symbols)           
        Loaded symbol image file: AsDsm.sys
        Image path: \SystemRoot\System32\Drivers\AsDsm.sys
        Image name: AsDsm.sys
        Timestamp:        Fri Feb 13 01:14:26 2009 (49950FC2)
        CheckSum:         0001216E
        ImageSize:        0000D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    To do so with that, either update or uninstall Asus Data Security Management. (Uninstall highly recommended.)

    This is highly recommended to be uninstalled as well:

    Code:
    1: kd> lmvm ghaio
    start             end                 module name
    fffff880`082b9000 fffff880`082c1000   ghaio      (deferred)             
        Image path: \??\C:\Program Files (x86)\ASUS\NB Probe\SPM\ghaio.sys
        Image name: ghaio.sys
        Timestamp:        Mon May 30 05:34:05 2005 (429ADE0D)
        CheckSum:         0000FD1B
        ImageSize:        00008000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Enjoy man.

    To be extra nice, update your Realtek High Definition Audio Codec driver:

    Code:
    RTKVHD64 RTKVHD64.sys Tue Dec 22 06:07:12 2009
    It's on the right side: Realtek

    And you could also update Elantech Touch driver:

    Code:
    ETD      ETD.sys      Thu Oct 15 05:23:18 2009
      My System SpecsSystem Spec

  6. #6


    Computer Room
    Posts : 19
    Windows 8 Pro 64bit


    Wow, never thought Avast would be a problem. Nonetheless, Avast, Asus Data Security Manager and NB probe have now been uninstalled, we'll see if the crashing has stopped. Now that I removed Avast, is there any anti-virus/firewall you would recommend that wouldnt screw up my computer?
      My System SpecsSystem Spec

  7. #7


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Your machine will be perfectly fine now since you followed well.

    I recommend typing services.msc in the Start menu then press enter. Make sure Windows Defender service is set to auto and turned on. Do the same for the Windows Firewall. All will be well.

    Have fun with 8.
      My System SpecsSystem Spec

  8. #8


    Computer Room
    Posts : 19
    Windows 8 Pro 64bit


    Thanks, its nice to finally be able to trust this thing without being afraid of a crash all the time.
      My System SpecsSystem Spec

  9. #9


    Computer Room
    Posts : 19
    Windows 8 Pro 64bit


    Hmm, I locked my computer and closed the lid and when I came back and opened the lid, the screen was black and i had to shut it down with the power button Whyyyyyyy
      My System SpecsSystem Spec

  10. #10


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Run the tool again that you did last time and I'll see if there are any new crashes at all. I doubt it though.

    Did you update touchpad and Realtek audio drivers yet?

    Are you attached to any 2nd monitor or tv?
      My System SpecsSystem Spec

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