Windows 8 and 8.1 Forums


Unable to use built-in ASUS recovery partition

  1. #461


    Posts : 1
    win8.1


    I've had this same problem, I called microsoft and asus support (and of course they were useless) so i've tried too many ways and finally i found a "solution".
    I opted for a fresh windows install, you can generate a windows 8.1 install media for free with this tool from microsoft: Create installation media for Windows 8.1 - Windows Help

    I made a usb install device and run the installer from within windows.

    I managed to get the product key just in case, but fortunately it didn't ask for any product key while installing.
    I also liked the fact that this fresh install doesn't include any bloatware contrarily to recoverys from OEMs.

    Have fun recovering your PC, and use at your own risk !

      My System SpecsSystem Spec

  2. #462


    Posts : 13
    Windows 8.1 x64


    Has anyone tried the Asus Recovery Utility specifically designed for users who are unable to downgrade? Does it work? Here's the link ASUSTeK Computer Inc. -Support- Drivers and Download ASUS Recovery

    Also, the Asus FAQ article about downgrading issues and Asus Recovery ASUSTeK Computer Inc. -Support-
      My System SpecsSystem Spec

  3. #463


    Posts : 5
    win 8,1


    Hi people!
    I'm the next in this trouble.
    like in the last page have an asus 550cc and win8 updated to 8.1.
    Have 7 partitions, 6 volumes and my pc does not work anymore. Can't srart win and can't reset, it does not find the correct partition and can't use safe mode, only cmd.
    Reagentc says it is all ok..... Reading this forum I could not see a way from prompt (the only tool i can use now) to start, do you have any idea?
    Is a dvd or an usb pen the only way?
    I don't have serial number of win. From cmd i can't read i tryed but it is not possible.

    Hopefully you will give me a help. Without this pc i'm lost
    thank's
    Alsi
    Last edited by alsi1976; 21 Jun 2015 at 10:59.
      My System SpecsSystem Spec

  4. #464


    Posts : 4
    Windows 8.1

    Tried the various suggestions to no avail


    Click image for larger version

    Click image for larger version
    Like many others here, when I try to Reset the system to factory settings on my Asus X75A, it errors with the message that the partition is missing. I guess it is the Windows 8.1 update that has done that. I have taken some screen shots of what is going on. I have tried the Backtracker program and the Windows Reset route but they both cannot see the relevant Recovery partition. I have tried the various suggestions here but have got nowhere. I'm sure it is just something that needs doing that I haven't done. The Reagentc /info result seems to say that all is in order, so I am now tearing my hair out for a solution, if someone could be so kind as to point me in the right direction. Thanking you in advance.
    Ken

    Whoa!! Just spotted post #462 that Marcus wrote:
    "Has anyone tried the Asus Recovery Utility specifically designed for users who are unable to downgrade? Does it work? Here's the link ASUSTeK Computer Inc. -Support- Drivers and Download ASUS Recovery
    Also, the Asus FAQ article about downgrading issues and Asus Recovery ASUSTeK Computer Inc. -Support-"

    I decided to try it, thinking I was going to end up with the same result. But no, the process went further and it is finally Resetting and at 14%!! Woo hoo!! Nice one, Marcus! I downloaded the first file for downgrading Win 8.1 to Win 8 and I did not receive a message about not finding the Recovery Partition. It's looking promising so far... watch this space!

    Update... it is now installed, the Recovery Partition worked fine. Many thanks to all those who have contributed here, without whom I would not have achieved my goal. Best wishes to all!!
    Last edited by KenWhelp; 22 Jun 2015 at 18:37.
      My System SpecsSystem Spec

  5. #465


    Posts : 5
    win 8,1


    yes exactly my situation, I canīt start win too
    actually Iīm having a copy of c: by dos and have prepared win dvd that you can see one or two pages before, after Iīll try to install win by this dvd but Iīm not sure if it will accept the serial number oem since I donīt have any possibility to see from dos. If you can start writing this and preparing your DVD.
    Have to say that since the partitions are there ready I think that there should be a way to let start again a recovery (the old for win 8 or the new for win 8,1) but here or in any other forum I couldnīt find any way
      My System SpecsSystem Spec

  6. #466


    Posts : 5
    win 8,1


    I have to say tha I could use the win dvd regularly and reinstall win 8.1 seems to be working but still I have to give a look
      My System SpecsSystem Spec

  7. #467


    Posts : 5
    win 8,1


    win is working even if actually win is not activated did someone try to activate?
    However now I will read again the posts to see what it is possible to do from win, since now I can run win, so thank's for the solution and let me know if It is possible to activate regularly
    Last edited by alsi1976; 22 Jun 2015 at 16:05.
      My System SpecsSystem Spec

  8. #468


    Posts : 4
    Windows 8.1


    Quote Originally Posted by alsi1976 View Post
    yes exactly my situation, I canīt start win too...
    Hi Alsi1976, I think your situation is different to mine. Are you having a problem starting Windows or the Recovery process?
      My System SpecsSystem Spec

  9. #469


    Posts : 5
    win 8,1


    I had some problems in the last weeks and afther restarting the system could not start. So using register recovery for one or two times could start. The last could not anymore.
    I could already save all my data, then i tryed to reset the pc ( ASUS X550C) and it was impossible. the partition could not be found. Looking in internet could see that afther my upgrade from win 8 up to win 8.1 the partitions are changed and the recovery started from pos (F6) could not work anymore.
    now I have installed a new Win 8.1 and still don't know if this version will be correctly registred and if I can recovery in the original status of the computer. However since I'm 600 km away from my other PC now I can work and can find easier to recover in the right way.

    what is really the same is the HD situation, the number and the order of partitions. And even DISKPART doesn't recognize any problem, but can't reset
      My System SpecsSystem Spec

  10. #470


    Posts : 4
    Windows 8.1


    Quote Originally Posted by alsi1976 View Post
    I had some problems in the last weeks and afther restarting the system could not start. So using register recovery for one or two times could start. The last could not anymore.
    I could already save all my data, then i tryed to reset the pc ( ASUS X550C) and it was impossible. the partition could not be found. Looking in internet could see that afther my upgrade from win 8 up to win 8.1 the partitions are changed and the recovery started from pos (F6) could not work anymore.
    now I have installed a new Win 8.1 and still don't know if this version will be correctly registred and if I can recovery in the original status of the computer. However since I'm 600 km away from my other PC now I can work and can find easier to recover in the right way.

    what is really the same is the HD situation, the number and the order of partitions. And even DISKPART doesn't recognize any problem, but can't reset
    Post a screen print here like mine, using Disk Management so that we can see the drives and Diskpart so that we can see the partitions, assuming you can get into Windows.
      My System SpecsSystem Spec

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Unable to use built-in ASUS recovery partition
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