Windows 8 and 8.1 Forums


Windows 8.1 refuses to sleep

  1. #1251


    LIVERPOOL, UK
    Posts : 18
    Windows 8.1 (x64)


    Are you saying that Windows 8.1 is causing the problem, in other words, it has a bug?

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  2. #1252


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by soulrebelno1 View Post
    Are you saying that Windows 8.1 is causing the problem, in other words, it has a bug?
    I'm saying that it is very possible and the real problem(s) have yet to be conclusively identified. Many things that affect it one way or the other have been identified for certain users. These remedies are often times short lived so beware.
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  3. #1253


    LIVERPOOL, UK
    Posts : 18
    Windows 8.1 (x64)


    Okay, you're entitled to your opinion.

    I posted my experience to help others, you never know it just might work for them. Personally, I don't think that Windows 8.1 is the cause of the problem, I think the problem is caused by 3rd party software stopping the computer from going into idle mode. I say that because of my experience trying to fix the problem; I'm not just guessing, it's based on hard evidence, I wouldn't waste end-users time with an untested theory.

    My machine has not had a single screen saver or power plan problem since removing the offending software, and, I've tested it repeatedly. If people don't believe me then just ignore my advice. If I'm wrong, as you say, I'll hold my hands up and get back with a follow up post.

    It will be interesting to see if my experience helps anybody else out there fix their screen saver and power plan problem, only time well tell.
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  4. #1254


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by soulrebelno1 View Post
    Okay, you're entitled to your opinion.

    I posted my experience to help others, you never know it just might work for them. Personally, I don't think that Windows 8.1 is the cause of the problem, I think the problem is caused by 3rd party software stopping the computer from going into idle mode. I say that because of my experience trying to fix the problem; I'm not just guessing, it's based on hard evidence, I wouldn't waste end-users time with an untested theory.

    My machine has not had a single screen saver or power plan problem since removing the offending software, and, I've tested it repeatedly. If people don't believe me then just ignore my advice. If I'm wrong, as you say, I'll hold my hands up and get back with a follow up post.

    It will be interesting to see if my experience helps anybody else out there fix their screen saver and power plan problem, only time well tell.
    I get what you're saying. Still you're saying your sample size of one should be definitive. It doesn't work that way.
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  5. #1255


    Posts : 286
    W8.1 Pro 64


    Not to be offensive because I know these people are just trying to be helpful and honestly I think their solutions are working for their particular scenarios. But gees this thread has become a magnet for people selling their doctor proven miracle cures.
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  6. #1256


    LIVERPOOL, UK
    Posts : 18
    Windows 8.1 (x64)


    Okay, what does work for you, how many users does there have to be before you will accept someone's advice: 100, 1000, 1,000,000?

    As I stated, removing 3rd party software that was using the CPU in the background fixed my problem, and this Windows 8.1 bug you're on about has never appeared on my machine. As I say, ignore my advice if you don't agree but one persons advice might just be what other users are looking for.

    I'm only trying to help, how about you?
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  7. #1257


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by soulrebelno1 View Post
    Okay, what does work for you, how many users does there have to be before you will accept someone's advice: 100, 1000, 1,000,000?

    As I stated, removing 3rd party software that was using the CPU in the background fixed my problem, and this Windows 8.1 bug you're on about has never appeared on my machine. As I say, ignore my advice if you don't agree but one persons advice might just be what other users are looking for.

    I'm only trying to help, how about you?
    Your advice is more than welcome. It's statements like you're certain there is nothing wrong with 8.1 is where you've over reached.
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  8. #1258


    LIVERPOOL, UK
    Posts : 18
    Windows 8.1 (x64)


    I'm running Windows 8.1, it's an exact digital copy of every other copy of Windows 8.1 in the world, down to the last bit. So explain why the screen saver and power plan is now running perfectly on my machine if there is a bug?
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  9. #1259


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by soulrebelno1 View Post
    Hi all,
    This problem seems epic to say the least, 125 pages and counting!

    I had the exact same problem on my brand new Samsung laptop running Windows 8.1 (x64) which refused to display the screen saver or to go into sleep mode, but, after a lot of frustration, I've finally fixed the problem on my machine.

    First of all - Windows 8.1 is not the problem - I can't stress that enough; all the screen savers work and so do all the power options, the problem on my machine was caused by some buggy software.
    This is only one computer having the sleep problem. No one solution has ever worked for those whose computers finally sleep properly! Neither will your solution because of its very nature. Software is only one of many causes.

    If Windows 8.1 is not the problem, why is it that the December update fixed the sleep issue for a number of users, myself included?

    Quote Originally Posted by soulrebelno1 View Post
    I had searched high and low for days for an answer and had wasted hours because of really bad advice from people who just guessed at what was causing the problem but had not bothered to test their theories. In one case a so called self-appointed computer 'guru', advised people that there was no fix and to wait until Microsoft had sorted the problem out in some future update, well you'll be waiting a long time for that to happen. Worst of all is the reply from a so called Windows Support Engineer who said that: "screen savers do not work on Windows 8", I kid you not, read it here: Screensaver is not working in WIN 8 - Microsoft Community. I think Microsoft's attitude has been really poor over this issue, and if that's the standard of advice from their engineers, God help us all!
    Pretty harsh words, there podnah. If it weren't for the "gurus" here, who did bother to test their theories, BTW, some of us would still be searching for an answer. Some solutions work, but have drawbacks. Sometimes those drawbacks aren't as important as getting the system to sleep. No one has claimed they're permanent solutions! Some solutions work for an hour, a day, three days, etc., and then the system's back to having insomnia. When this happens, we've been told about it! Oh, and BTW, we learned early on to say, "I think" and "this may work", etc. We're still searching for a permanent solution.

    You've given the Microsoft Software Engineer a bad rap here, Rebel. He said,As per the given description, screen savers do not work on Windows 8. The key words here are: "per the given description"! IOW, he 's repeating the complaint, not saying screensavers don't work in Windows 8!

    Quote Originally Posted by soulrebelno1 View Post
    After having a good think about the problem I finally sorted it out myself. On my computer it turned out that there was a background process running all the time, the process should have been terminated when not in use, but it didn't stop and kept running. I had bought a new OKI printer and installed the OKI PrintSuperVision (PSVEngine.exe) printer software that came with it. Unfortunately for me PSVEngine.exe was buggy and was not compatible with Windows 8.1, but I didn't know that at the time. I uninstalled the OKI PrintSuperVision software and rebooted the computer, et voilą, problem fixed! The Windows screen saver and all the power options are now running perfectly. The OKI PrintSuperVision software has since been updated and is supposed to be compatible with Windows 8 (x64), but I haven't tested it yet.
    Most of the "gurus" here would have checked whether the OKI software would work with Windows 8; I take it you did not. At least you've learned to test the updated drivers/software.

    Quote Originally Posted by soulrebelno1 View Post
    I found the running process by going to: Control Panel > All Control Panel Items > Administrative Tools > Resource Monitor > CPU Tab. Open Control Panel and copy and paste this: Control Panel\All Control Panel Items\Administrative Tools, then click on Resource Monitor, click the CPU tab, then click the CPU column header to sort the processes by usage. The process using the most CPU will then be at the top of the list, it bounces about a bit so shut down unnecessary applications before you start. Click on the Name column header to sort by name (default). You will see lots of system processes and they may be duplicated, don't worry that's normal. When the computer is idle the system processes should be at 0% CPU usage. Look for a process that's linked to some 3rd party software you have installed, then check it by searching for the file on your system and see what application installed it. In my case it showed that the OKI PrintSuperVision software was still running and PSVEngine.exe was consuming about 3% CPU usage, even though it had been terminated? It was stopping my computer from going into idle mode, therefore the screen saver and the power options just wouldn't kick-in. I've tested my computer repeatedly and all the screen and power option are now working perfectly.

    WARNING: Do not remove any Windows system processes or shut them down as your computer relies on them.
    You're asking people to mess around with something even the most technical of us would be loath to enter, let alone advise others to do it. Sure, if I were told only to go in and check out what was using the most resources and then uninstall that program, OK, I would do that, but copy and paste something into my control panel? Uh Uh!

    DO NOT TRY THIS AT HOME! COPYING AND PASTING TO THE CONTROL PANEL IS JUST SCARY, TO SAY THE LEAST! IF YOU AREN'T A QUALIFIED TECHNICIAN, YOU MAY DO SOMETHING THAT GRAMMA'S LYE SOAP WON'T TAKE OFF!

    Quote Originally Posted by soulrebelno1 View Post
    When researching this problem I came across a couple of people have said they have had a problem with Logitech Solar 1.10 software (Logitech Solar Keyboard), it would keep checking for the battery status so the computer would not go into idle mode. Other people said they had had trouble with Network adaptors, once they unplugged the cable everything was okay. I was told that removing my 'Home Group' would definitely cure the problem, so I did - it had no effect whatsoever - other 'great' piece of advice from a so called computer guru!
    Looks like you didn't read far enough . . . Mostly it's the unifying receiver that seems to cause problems; however, the solar app isn't off the hook either. I have the Logitech Unifying Receiver for my Wave set, and have no sleep issues. Go figure. Jury's still out on that one. Also, it looks like (to me) the solar keyboard is mostly for gamers.

    Unplugging the network adapter does work in some instances, not all. Removing Home Group worked for some, but not all. People have been forewarned that these solutions aren't infallible.

    Quote Originally Posted by soulrebelno1 View Post
    IN A NUTSHELL
    Try checking if there are any background processes running which stops your computer from going into idle mode, the most likely cause is some software you have installed. Software that controls hardware peripherals, such as wireless keyboards and mice or a printer, they seem to be the most likely cause of the problem.

    It looks like to me that the main problem is caused by buggy software not being compatible with Window 8.1, which is what happened in my case. Anything which stops your computer from going into idle mode will stop the screen saver and power options from kicking-in. As I said previously, it's not a bug in Windows 8.1.

    Check for those background processes!

    Hope it helps.
    This is the advice you should have given in the first place, rather than denigrate those following this thread and who have done their dead level best to help find a solution to this problem, as well as a certain Microsoft Software Engineer who only repeated a complaint!

    Bottom line: I know I sound harsh, but quite frankly, your indictment of those attempting to help makes me angry! I try to help out where I can, and sometimes I make a difference; other times not. However, if I were faced with very many attitudes such as yours, I might be tempted to just back out and use my time elsewhere.
    Last edited by Wynona; 05 May 2014 at 11:02.
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  10. #1260


    Posts : 286
    W8.1 Pro 64


    Wow. +Wynona. Elegantly stated.
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