Windows 8 and 8.1 Forums


Windows 8.1 refuses to sleep

  1. #1241


    Nope.... Sorry. This was off topic a little. Just my general appreciation of their softwares. The thing is if you go dowmload setpoint right now, you will see it's for win 8 not 8.1.

    Anyway, for me a software who is not capable to fully integrate windows upper right 3 buttons is bad news.

    Sorry again, I was tired and ranted a little too much. But the turn off display glitch yes it was related to sleep somehow.

      My System SpecsSystem Spec

  2. #1242


    Posts : 51
    Windows 8.1.1 PRO 64bit


    Been busy & away, time to catch up ....

    Quote Originally Posted by ewtaylo
    @BazzaG - I also had to change my Wake on LAN to "Magic Packet" only. If I left the general "Allow LAN to wake" I would see the same issue that you describe.
    Thankyou, I enabled the "Magic Packet" and after putting to sleep MANUALLY is stayed asleep all night. More shortly.

    Quote Originally Posted by sportsman View Post
    I am getting a little smarter each time I look at this subject. I removed all of the Logitech software through "Programs". I then plugged in the Logitech unifying receiver and connected the mouse. The mouse worked and the computer went to sleep. I checked on the driver being used and it is a Microsoft driver, which I would presume is an older driver to cover all generic mice.

    I then connected the keyboard and it came up with a Microsoft driver as well and computer goes to sleep. So obviously it is the Logitech software that is no good, at least for my computer. Going to try some more stuff a bit later.
    Interesting, I'm using a Logitech Wireless Desktop MK710 combo and up until about 30 mins ago, I've been using the MS generic "HID Keyboard" & "HID-compliant Mouse" drivers supplied with Windows. So for me, at least, it's not the Logitech drivers that are the cause of my PC's sleep issues. I have previously tried unplugging the wireless dongle to see if that had any affect .... which it didn't. However, I've just installed Setpoint v6.61.15 to see if that makes any difference for me.

    --------

    Going back a day or 2 ....

    After enabling only the "magic packet" can wake up the PC on the Network adapter, I MANUALLY put the PC to sleep & went to bed:

    Date: 02/05/2014 12:11:30 am
    Event ID: 42
    Task Category: (64)
    Description:
    The system is entering sleep.
    Sleep Reason: Application API
    -----
    Date: 02/05/2014 12:11:30 am
    Event ID: 40
    Task Category: (36)
    Description:
    The driver \Driver\WSDScan for device SWD\DAFWSDProvider\urn:uuid:00000000-0000-1000-8000-f48139819300/http://schemas.canon.com/Scanner stopped the power transition.

    -----

    Even though the above event seems to say that it stopped the PC from going to sleep ... it did actually go to sleep and not only that, it stayed asleep until I woke the PC at:

    Date: 02/05/2014 01:12:52 pm
    Event ID: 6013
    Task Category: None
    Description:
    The system uptime is 57442 seconds.
    -----
    Date: 02/05/2014 01:12:52 pm
    Event ID: 1
    Task Category: None
    Description:
    The system time has changed to ‎2014‎-‎05‎-‎02T03:12:52.500000000Z from ‎2014‎-‎05‎-‎01T14:11:40.625190300Z.
    Change Reason: System time synchronized with the hardware clock.
    -----
    Date: 02/05/2014 01:12:52 pm
    Event ID: 131
    Task Category: (33)
    Description:
    Firmware S3 times. ResumeCount: 2, FullResume: 475, AverageResume: 475
    -----
    Date: 02/05/2014 01:12:53 pm
    Event ID: 2
    Task Category: None
    Description:
    Intel(R) Management Engine Interface driver has started successfully.
    -----
    Date: 02/05/2014 01:13:03 pm
    Event ID: 1
    Task Category: None
    Description:
    The system has returned from a low power state.
    Sleep Time: ‎2014‎-‎05‎-‎01T14:11:30.464282000Z
    Wake Time: ‎2014‎-‎05‎-‎02T03:12:52.692410000Z
    Wake Source: Device -Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)

    -----

    After using the PC for about 10 mins ....

    Date: 02/05/2014 01:56:45 pm
    Event ID: 42
    Task Category: (64)
    Description:
    The system is entering sleep.
    Sleep Reason: System Idle
    -----
    Date: 02/05/2014 01:56:45 pm
    Event ID: 40
    Task Category: (36)
    Description:
    The driver \Driver\WSDScan for device SWD\DAFWSDProvider\urn:uuid:00000000-0000-1000-8000-f48139819300/http://schemas.canon.com/Scanner stopped the power transition.

    -----

    Amazing, the PC actually went to sleep as specified on on the power plan ... at this point I thought just maybe, just maybe my sleep issues might be resolved by a simply change the Network adapter.

    Waking the PC via the keyboard ...

    Date: 02/05/2014 02:40:18 pm
    Event ID: 1
    Task Category: None
    Description:
    The system time has changed to ‎2014‎-‎05‎-‎02T04:40:18.500000000Z from ‎2014‎-‎05‎-‎02T03:56:54.863829000Z.
    Change Reason: System time synchronized with the hardware clock.
    -----
    Date: 02/05/2014 02:40:18 pm
    Event ID: 131
    Task Category: (33)
    Description:
    Firmware S3 times. ResumeCount: 3, FullResume: 475, AverageResume: 475
    -----
    Date: 02/05/2014 02:40:19 pm
    Event ID: 2
    Task Category: None
    Description:
    Intel(R) Management Engine Interface driver has started successfully.
    -----
    Date: 02/05/2014 02:40:29 pm
    Event ID: 1
    Task Category: None
    Description:
    The system has returned from a low power state.
    Sleep Time: ‎2014‎-‎05‎-‎02T03:56:45.131996300Z
    Wake Time: ‎2014‎-‎05‎-‎02T04:40:18.708522400Z
    Wake Source: Device -Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)

    -----

    I opened Eventlog, Device Manager, IE11 (this thread on eightforums), intending to update the thread. However, I was called away for several hours & this time around the PC failed to go to sleep!!!!!

    Oh well, it was a nice thought that lasted an hour or so.

    With regards to:

    The driver \Driver\WSDScan for device SWD\DAFWSDProvider\urn:uuid:00000000-0000-1000-8000-f48139819300/http://schemas.canon.com/Scanner stopped the power transition.

    I do have a Canon MX920 series MFC installed via wireless connection. I haven't found much via Google or Bing.

    As to:

    Wake Source: Device -Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)

    I really don't understand why Windows is reporting the USB3 controller, as I have nothing attached to any of my USB3 ports & the only USB anything attached is the Logitech wireless keyboard/mouse on the back panel which according to the H87M-PRO manual is a USB2 port!!!!

    Edit ....

    Now I know why Windows reports as "Device -Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)".

    Ran 'USB Tree View' & all of the USB2 & USB3 ports are all on the same USB Host Controller:

    Device Description: Intel(R) 8 Series/C220 Series B xHCI HC - 8C31
    Friendly Name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
    Last edited by BazzaG; 04 May 2014 at 01:51.
      My System SpecsSystem Spec

  3. #1243


    Posts : 102
    Windows 8.1 Pro x64


    Does anybody know how to contact Microsoft support on the issue? I have made my mainboard manufacturer Asrock aware of our issues and the thread and they said that I should contact MS as the common denominator is Win 8.1.
      My System SpecsSystem Spec

  4. #1244


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by Steve06 View Post
    Does anybody know how to contact Microsoft support on the issue? I have made my mainboard manufacturer Asrock aware of our issues and the thread and they said that I should contact MS as the common denominator is Win 8.1.
    http://support.microsoft.com/ContactUs

    Good luck. You will likely be presented with a list of things to try that's less comprehensive than lists compiled on this thread. When none of them works they will refer you back to the hardware.
      My System SpecsSystem Spec

  5. #1245


    Posts : 102
    Windows 8.1 Pro x64


    Guys, we might be up to something regarding the keyboard/mouse drivers. Both my keyboard and mouse are connected through my Eizo screen, which serves as USB hub. My PC has not rebooted for days and wouldn't normally go to sleep by itself, BUT, as I just switched off the display (hence "unplugging" mouse and keyboard), the PC wen't to sleep like it was nothing within the pre-set time.

    For comparison, my keyboard is a Logitech Illuminated Keyboard and my mouse is a Lenovo 800dpi Scrollpoint mouse. The both use Microsoft standard drivers. I'll continue my tests and observations.
      My System SpecsSystem Spec

  6. #1246


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by Steve06 View Post
    Guys, we might be up to something regarding the keyboard/mouse drivers. Both my keyboard and mouse are connected through my Eizo screen, which serves as USB hub. My PC has not rebooted for days and wouldn't normally go to sleep by itself, BUT, as I just switched off the display (hence "unplugging" mouse and keyboard), the PC wen't to sleep like it was nothing within the pre-set time.

    For comparison, my keyboard is a Logitech Illuminated Keyboard and my mouse is a Lenovo 800dpi Scrollpoint mouse. The both use Microsoft standard drivers. I'll continue my tests and observations.
    Is this functionally different from just disabling the mouse and keyboard as a wake device? I guess maybe it is? Anyhow have you slso tried disabling wake on those devices?
      My System SpecsSystem Spec

  7. #1247


    Posts : 102
    Windows 8.1 Pro x64


    You may be right and I will continue experimenting, but for me, being able to wake up the machine from sleep via the mouse or a keystroke is highly desired behaviour - would not like to have to miss that, but at least I would have narrowed down the causes.
    I have just confirmed again, within the same session, that the PC does not sleep when I leave everything on.
      My System SpecsSystem Spec

  8. #1248


    So here is what I found. Of three downloads for my Logitech Solar Keyboard (K750) and Mouse (M705), the download for the solar application of the keyboard was at fault. By adding and deleting the downloads one by one from the Programs, it turned out the "Solar app version 1.10" was at fault.

    In my case the Setpoint version 6.61 download and also the unifying receiver download version 250 from Logitech were NOT a problem. Nor is this a problem with windows 8.1. As most suspected, it definitely is a driver issue or an incompatibility with the app .
      My System SpecsSystem Spec

  9. #1249


    LIVERPOOL, UK
    Posts : 18
    Windows 8.1 (x64)

    Screen And Power Saver Problem - FIXED AT LAST!


    Hi all,
    This problem seems epic to say the least, 125 pages and counting!

    I had the exact same problem on my brand new Samsung laptop running Windows 8.1 (x64) which refused to display the screen saver or to go into sleep mode, but, after a lot of frustration, I've finally fixed the problem on my machine.

    First of all - Windows 8.1 is not the problem - I can't stress that enough; all the screen savers work and so do all the power options, the problem on my machine was caused by some buggy software.

    I had searched high and low for days for an answer and had wasted hours because of really bad advice from people who just guessed at what was causing the problem but had not bothered to test their theories. In one case a so called self-appointed computer 'guru', advised people that there was no fix and to wait until Microsoft had sorted the problem out in some future update, well you'll be waiting a long time for that to happen. Worst of all is the reply from a so called Windows Support Engineer who said that: "screen savers do not work on Windows 8", I kid you not, read it here: Screensaver is not working in WIN 8 - Microsoft Community. I think Microsoft's attitude has been really poor over this issue, and if that's the standard of advice from their engineers, God help us all!

    After having a good think about the problem I finally sorted it out myself. On my computer it turned out that there was a background process running all the time, the process should have been terminated when not in use, but it didn't stop and kept running. I had bought a new OKI printer and installed the OKI PrintSuperVision (PSVEngine.exe) printer software that came with it. Unfortunately for me PSVEngine.exe was buggy and was not compatible with Windows 8.1, but I didn't know that at the time. I uninstalled the OKI PrintSuperVision software and rebooted the computer, et voilą, problem fixed! The Windows screen saver and all the power options are now running perfectly. The OKI PrintSuperVision software has since been updated and is supposed to be compatible with Windows 8 (x64), but I haven't tested it yet.

    I found the running process by going to: Control Panel > All Control Panel Items > Administrative Tools > Resource Monitor > CPU Tab. Open Control Panel and copy and paste this: Control Panel\All Control Panel Items\Administrative Tools, then click on Resource Monitor, click the CPU tab, then click the CPU column header to sort the processes by usage. The process using the most CPU will then be at the top of the list, it bounces about a bit so shut down unnecessary applications before you start. Click on the Name column header to sort by name (default). You will see lots of system processes and they may be duplicated, don't worry that's normal. When the computer is idle the system processes should be at 0% CPU usage. Look for a process that's linked to some 3rd party software you have installed, then check it by searching for the file on your system and see what application installed it. In my case it showed that the OKI PrintSuperVision software was still running and PSVEngine.exe was consuming about 3% CPU usage, even though it had been terminated? It was stopping my computer from going into idle mode, therefore the screen saver and the power options just wouldn't kick-in. I've tested my computer repeatedly and all the screen and power option are now working perfectly.

    WARNING: Do not remove any Windows system processes or shut them down as your computer relies on them.

    When researching this problem I came across a couple of people have said they have had a problem with Logitech Solar 1.10 software (Logitech Solar Keyboard), it would keep checking for the battery status so the computer would not go into idle mode. Other people said they had had trouble with Network adaptors, once they unplugged the cable everything was okay. I was told that removing my 'Home Group' would definitely cure the problem, so I did - it had no effect whatsoever - other 'great' piece of advice from a so called computer guru!

    IN A NUTSHELL
    Try checking if there are any background processes running which stops your computer from going into idle mode, the most likely cause is some software you have installed. Software that controls hardware peripherals, such as wireless keyboards and mice or a printer, they seem to be the most likely cause of the problem.

    It looks like to me that the main problem is caused by buggy software not being compatible with Window 8.1, which is what happened in my case. Anything which stops your computer from going into idle mode will stop the screen saver and power options from kicking-in. As I said previously, it's not a bug in Windows 8.1.

    Check for those background processes!

    Hope it helps.
    Last edited by soulrebelno1; 05 May 2014 at 07:08. Reason: Typo
      My System SpecsSystem Spec

  10. #1250


    Posts : 286
    W8.1 Pro 64


    Quote Originally Posted by soulrebelno1 View Post
    First of all - Windows 8.1 is not the problem - I can't stress that enough;


    Hope it helps.
    You are generalizing your particular experience to the entire universe of people with this problem. A small set of users with a particular fix does not make a case for anything.
      My System SpecsSystem Spec

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