Windows 8 and 8.1 Forums


Disappeared desktop/metro

  1. #1


    Posts : 120
    windows 8 pro

    Disappeared desktop/metro


    Hi
    I resized the main partition of the c drive and after the reboot something strange happened.
    I do have a mouse cursor but the screen is black. No metro, no regular desktop, nothing there. When I do control alt delete I get into task stuff and from there I can logon or log off users but all have the same result, a Black screen with only a mouse c cursor.

    No hardware changes done. Tried to do an auto repair but no result. Anybody have any ideas?

      My System SpecsSystem Spec

  2. #2


    Posts : 120
    windows 8 pro


    Some photos of the situation
      My System SpecsSystem Spec

  3. #3


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    For some reason, the file:
    C:\Users\(User)\AppData\Local\Microsoft\Windows\appsFolder.itemdata-ms is corrupted.
    This file is a binary file and it contains the layout of your Start Screen so when you boot into Windows, this file get opened by explorer.exe and display the Start Screen.

    If you could open the Elevated Command Prompt, change the path to:
    C:\Users\(User)\AppData\Local\Microsoft\Windows.

    There should be 2 files:

    1. appsFolder.itemdata-ms
    2. appsFolder.itemdata-ms.bak

    Copy appsFolder.itemdata-ms.bak to appsFolder.itemdata-ms then run: tskill explorer to restart explorer.
    If it does not fix your problem then delete these 2 files and re-run tskill explorer, explorer will then create a brand new default appsFolder.itemdata-ms, you should get the default Start Screen as when you first install Windows.
    Last edited by topgundcp; 16 Jan 2013 at 03:08.
      My System SpecsSystem Spec

  4. #4


    Posts : 740
    Windows 8.1


    just out of mild curiosity, are you running some sort of system cleaner or optimizer application?
      My System SpecsSystem Spec

  5. #5


    Posts : 120
    windows 8 pro


    I will check threat outtonight. Not using system optimizers of any kind.
    EDIT
    here it is tonight and what have i done so far to get this fixed?
    I will re-describe the issue, windows seem to boot normal, after it's fully started i have a black screen with only the mouse cursor.
    Nothing else.
    But if i press control-alt-delete i get the menu to shut-down change user, logoff etc
    From there i can get into system bar to see all processess running etc.
    By, file, new i can start the elevated dos box and through some good old dos commands i can even start some applications such as firefox. However they will start but without bookmarks.
    I have tried the trick with the 2 files as described earlier but unfortunately no result.
    I think because explorer cannot be found, so something is wrong there.

    Furthermore i have started easeus partition master to see if i could restore or check the partition but no effect here.
    I started chkdsk but,although it seemed promising when it told me it was repairing the drive, the result remained the same.
    I downloaded and was able to install and run ccleaner, hoping this was all just a buggy register issue. It fixed a lot (so it told me) but no result upon a restart.

    I have also booted from the windows 8 dvd and tried every option (repair, refresh) but no result either. It tells it cannot be done.

    So now i am stuck with a workaround dos PC without a properly running OS. I downloaded the windows 8 pro as i purchased it online and the code is my e-mail which i cannot access. Stupid me of course never printed it out on paper just in case. So i do have the windows 8 pro disc but i am unable to install because i don't have access to the code. Sometimes i could just bang my head against a brick wall for being so "smart".

    Anyway, i will keep on searching for a solution as reinstalling is not something i look forward too and i feel it must be something relatively simple. (actually it should read i hope) but in the meantime i could use any ideas.
    Last edited by easyq; 16 Jan 2013 at 15:27.
      My System SpecsSystem Spec

  6. #6


    Posts : 120
    windows 8 pro


    Thanks for the help, but unfortunately deleting the 2 mentioned files as the copy option did not work. I ran tskill explorer but no effect, unfortunately.
    I do have a nice empty desktop now but nothing works, no appearing menu when moving to the topright of the screen, nothing in the taskbar. Also no apps screen appears as it would normally do.
    So via the elevated dosbox i verified if there is a new appsFolder.itemdata-ms but nothing there.
    TSkill explorer works but restarting explorer gives an error : interface not supported however the desktop remains the standard explorer screen (with the flower).
    Tested if i could add something but new shortcut gives an error : cannot create shortcut
    New folders give no error but nothing seems to happen.

    Any other tips/issues/hints???
      My System SpecsSystem Spec

  7. #7


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    This is very strange. It must be something wrong with Windows Explorer.
    Did you run sfc /scannow ? if not, open elevated command prompt and run: sfc /scannow.
    Also if you have any anti virus software running, temporarily disable it.
    Below is the Video I made on how to reset the Start Screen, explorer should create a default Start Screen in:
    C:\Users\(User)\AppData\Local\Microsoft\Windows =====> (User) is your user name.

      My System SpecsSystem Spec

  8. #8


    Posts : 120
    windows 8 pro


    Sfc scan is now running, well post results later.
    EDIT
    scan is finished, a lot of error and fixes in the logfile, see attached.
    It is quite a lot of info but maybe somebody can help me out.
    Disappeared desktop/metro Attached Files
    Last edited by easyq; 17 Jan 2013 at 15:14. Reason: Scan finished
      My System SpecsSystem Spec

  9. #9


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Quote Originally Posted by topgundcp View Post
    This is very strange. It must be something wrong with Windows Explorer.
    Did you run sfc /scannow ? if not, open elevated command prompt and run: sfc /scannow.
    Also if you have any anti virus software running, temporarily disable it.
    Below is the Video I made on how to reset the Start Screen, explorer should create a default Start Screen in:
    C:\Users\(User)\AppData\Local\Microsoft\Windows =====> (User) is your user name.
    Very cool video. Way to go.
      My System SpecsSystem Spec

  10. #10


    Posts : 120
    windows 8 pro


    Attached the ntbtlog.txt file, maybe this is of some help
    Disappeared desktop/metro Attached Files
      My System SpecsSystem Spec

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