Windows 8, of course; Brother MFC-7460DN Laser Printer. Paperport 14. Nothing I do will allow me to scan from that printer in Windows 8! However, I can print just fine.
Windows 7 machine, Brother MFC-7460DN Laser Printer. Paperport 14. Everything works just fine and dandy. I double checked just a little while ago, and scanning went off without a hitch.
The only difference between Paperport on the Win 7 machine and the Win 8 machine is that I bought Paperport 14 for the Win 8 machine and while waiting for it to arrive, I downloaded and installed the trial version.
I have uninstalled and reinstalled Paperport and the printer multiple times, in the Brother Utilities I clicked on and installed the Scanner Utility and still no joy!
Here's a snip of the Installation Diagnostics. The Scanner (Driver) Port looks hinky to me, but what do I know?
And, yes, I could use my Brother MFC-J825 for scanning, but that would be a pain because of the printer's location. Or, I could run into another room and use the J5910, but that would be even more inconvenient. 'Sides, I hate to have something that just won't work in Windows 8.
Bottom line is that it does seem to be a Windows 8 issue, because when I check, Windows says it's all good. And it ain't!
I would very much appreciate any help I can get with this, since I'm flummoxed so far. Thanks in advance.
Windows 7 machine, Brother MFC-7460DN Laser Printer. Paperport 14. Everything works just fine and dandy. I double checked just a little while ago, and scanning went off without a hitch.
The only difference between Paperport on the Win 7 machine and the Win 8 machine is that I bought Paperport 14 for the Win 8 machine and while waiting for it to arrive, I downloaded and installed the trial version.
I have uninstalled and reinstalled Paperport and the printer multiple times, in the Brother Utilities I clicked on and installed the Scanner Utility and still no joy!
Here's a snip of the Installation Diagnostics. The Scanner (Driver) Port looks hinky to me, but what do I know?
And, yes, I could use my Brother MFC-J825 for scanning, but that would be a pain because of the printer's location. Or, I could run into another room and use the J5910, but that would be even more inconvenient. 'Sides, I hate to have something that just won't work in Windows 8.
Bottom line is that it does seem to be a Windows 8 issue, because when I check, Windows says it's all good. And it ain't!
I would very much appreciate any help I can get with this, since I'm flummoxed so far. Thanks in advance.
Attachments
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- PC/Desktop
- System Manufacturer/Model
- HP Pavilion 500-056
- CPU
- AMD Elite Quad-Core A8-6500
- Memory
- 8 GB
- Graphics Card(s)
- AMD Radeon HD 8570D
- Monitor(s) Displays
- Acer 23"
- Screen Resolution
- 1920 X 1080
- Hard Drives
- 1 TB
- Keyboard
- Logitech Wave K350
- Mouse
- Logitech M510
- Internet Speed
- Fast
- Browser
- Firefox
- Antivirus
- Windows Defender