Windows 8 and 8.1 Forums


SP3 Restarts randomly when in sleep mode.

  1. #1


    Posts : 3
    Windows 8.1

    SP3 Restarts randomly when in sleep mode.


    I have a Surface Pro 3 running W8.1 with all updates installed. When I wake the computer from sleep mode, all my open programs are closed and the computer has restarted. In looking at system event logs it indicates that a Kernel-Power issue occurred and the system has restarted. I know of two others in my office that have similar problems. Thanks for you help.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    What do you have in common with the other 2 systems? I'd especially look at wifi enabled programs.

    Looks to me like a networking problem, most likely with something related to the wifi.
    Please run Driver Verifier according to these instructions: Driver Verifier Settings
    I suspect that something is interfering with the wifi, but it hasn't left any traces in the memory dumps.

    Be sure that you have ALL available Windows Updates for this system.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Mar 18 14:00:15.208 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031815-7375-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
    System Uptime:0 days 2:55:00.802
    *** ERROR: Module load completed but symbols could not be loaded for pci.sys
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe00101f9b060, fffff80218221960, ffffe001019ae270}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00101f9b060, Physical Device Object of the stack
    Arg3: fffff80218221960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe001019ae270, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_wificlass_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   1900
    Actual Frequency:     2494
    Overclock Ratio:      1.31263
     
      BIOS Version                  3.11.0450
      BIOS Release Date             11/19/2014
      Manufacturer                  Microsoft Corporation
      Product Name                  Surface Pro 3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Mar 16 17:05:03.353 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031615-6968-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
    System Uptime:0 days 4:55:07.188
    *** ERROR: Module load completed but symbols could not be loaded for pci.sys
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe000c5d4d060, ffffd001bbb70960, ffffe000cd60eb80}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe000c5d4d060, Physical Device Object of the stack
    Arg3: ffffd001bbb70960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe000cd60eb80, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_wificlass_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   1900
    Actual Frequency:     2494
    Overclock Ratio:      1.31263
     
      BIOS Version                  3.11.0450
      BIOS Release Date             11/19/2014
      Manufacturer                  Microsoft Corporation
      Product Name                  Surface Pro 3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Mar 12 16:03:52.015 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031215-7000-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
    System Uptime:0 days 4:16:41.745
    *** ERROR: Module load completed but symbols could not be loaded for pci.sys
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe000cdf55060, ffffd00024570960, ffffe000ccef77f0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe000cdf55060, Physical Device Object of the stack
    Arg3: ffffd00024570960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe000ccef77f0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_wificlass_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   1900
    Actual Frequency:     2494
    Overclock Ratio:      1.31263
     
      BIOS Version                  3.11.0450
      BIOS Release Date             11/19/2014
      Manufacturer                  Microsoft Corporation
      Product Name                  Surface Pro 3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Mar 12 11:46:11.124 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\031215-7359-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
    System Uptime:0 days 22:06:52.714
    *** ERROR: Module load completed but symbols could not be loaded for pci.sys
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe00135330060, ffffd000550f3960, ffffe0013f2a0010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00135330060, Physical Device Object of the stack
    Arg3: ffffd000550f3960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0013f2a0010, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_wificlass_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   1900
    Actual Frequency:     2494
    Overclock Ratio:      1.31263
     
      BIOS Version                  3.11.0450
      BIOS Release Date             11/19/2014
      Manufacturer                  Microsoft Corporation
      Product Name                  Surface Pro 3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Mar  6 17:29:07.383 2015 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\030615-7921-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17630.amd64fre.winblue_r7.150109-2022
    System Uptime:0 days 23:48:22.265
    *** ERROR: Module load completed but symbols could not be loaded for pci.sys
    Probably caused by :pci.sys
    BugCheck 9F, {3, ffffe00035d8e060, ffffd00020770960, ffffe0003ffed010}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: ffffe00035d8e060, Physical Device Object of the stack
    Arg3: ffffd00020770960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: ffffe0003ffed010, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_wificlass_IMAGE_pci.sys
    CPUID:        "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
    MaxSpeed:     1900
    CurrentSpeed: 2494
     
    Processor may be overclocked!
    Expected Frequency:   1900
    Actual Frequency:     2494
    Overclock Ratio:      1.31263
     
      BIOS Version                  3.11.0450
      BIOS Release Date             11/19/2014
      Manufacturer                  Microsoft Corporation
      Product Name                  Surface Pro 3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Mar 18 14:00:15.208 2015 (UTC - 4:00)**************************
    PxHlpa64.sys                      Tue Apr 24 13:26:29 2012 (4F96E245)
    intelppm.sys                      Thu Aug 22 04:46:35 2013 (5215CFEB)
    iaLPSS_GPIO.sys                   Tue Sep 24 10:39:05 2013 (5241A409)
    iaLPSS_I2C.sys                    Tue Sep 24 10:39:11 2013 (5241A40F)
    TeeDriverx64.sys                  Wed Nov 27 12:56:32 2013 (52963250)
    savonaccess.sys                   Tue Feb 18 11:02:49 2014 (53038429)
    RTKVHD64.sys                      Wed Mar 12 11:14:24 2014 (532079D0)
    SurfaceDisplayCalibration.sys     Fri May  2 15:16:48 2014 (5363EF20)
    SurfaceAccessoryDevice.sys        Fri May 23 00:54:43 2014 (537ED493)
    TrueColor.sys                     Tue Jun 17 01:57:42 2014 (539FD8D6)
    msidriver.sys                     Wed Jul 16 10:13:15 2014 (53C6887B)
    SurfacePciController.sys          Sat Sep 27 06:32:23 2014 (54269237)
    iwdbus.sys                        Fri Oct  3 20:31:12 2014 (542F3FD0)
    igdkmd64.sys                      Tue Nov 18 22:51:21 2014 (546C13B9)
    SurfaceCapacitiveHomeButton.sys   Tue Nov 25 14:47:32 2014 (5474DCD4)
    SurfaceIntegrationDriver.sys      Tue Dec  2 00:03:51 2014 (547D4837)
    wificlass.sys                     Fri Dec 12 19:51:36 2014 (548B8D98)
    mrvlpcie8897.sys                  Mon Dec 22 18:20:52 2014 (5498A754)
    SurfacePenDriver.sys              Thu Jan  8 00:02:06 2015 (54AE0F4E)
    swi_callout.sys                   Mon Jan 19 08:36:53 2015 (54BD0875)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Mar 12 11:46:11.124 2015 (UTC - 4:00)**************************
    SurfacePenDriver.sys              Fri Oct 24 20:02:02 2014 (544AE87A)
    
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iaLPSS_GPIO.sys
    http://www.carrona.org/drivers/driver.php?id=iaLPSS_I2C.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=savonaccess.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    SurfaceDisplayCalibration.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    SurfaceAccessoryDevice.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    TrueColor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    msidriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    SurfacePciController.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    SurfaceCapacitiveHomeButton.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    SurfaceIntegrationDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    wificlass.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=mrvlpcie8897.sys
    SurfacePenDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    swi_callout.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    SurfacePenDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    We have a number of SP3's in our location and I know of 3 others that are having the same problem.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'd make sure that you submit reports when crashes happen - and that you stay on top of Windows Updates.
    If it's a common problem with SP3's, then Microsoft should be staying up late to fix it.
    And, if it is a Microsoft problem, then it's most likely in the wificlass.sys driver - so keep an eye out for updates for that one.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    I resolved my problem. I'm not sure if this will work for you but it has worked for me. On closer examination I found that my restarts would occur anytime my system was asleep. It didn't happen every time it was asleep but only happened when asleep.
    I found someone in a different forum suggested disabling hibernate mode. Hibernate doesn't show enabled on the normal control panel options. I had to use powercfg command to see that it was enabled. You can also use that command to turn hibernation on or off. I couldn't do it through the command because of permissions so I did it by changing a registry entry.
    It's been a few days without one random restart, where before I had them a couple of times a day.
    Here is how you can do it too.

    • Open a command promptwith administrator privileges.
    • powercfg /a - to see what your available sleep states are on your system.
    • powercfg /h on (or) powercfg /h off - Turns hibernation on or off.

    This does however disable "Fast Startup."
    I'm planning on enabling hibernation mode after every system update to see if the real problem has been resolved. If not, I'll turn it back off.
      My System SpecsSystem Spec

SP3 Restarts randomly when in sleep mode.
Related Threads
Solved Computer randomly restarts in BSOD Crashes and Debugging
Hello, I'm new on the forums have been reading by time to time and I like the site, but now I have a problem and I'm here asking for help I'm trying to fix my brother's alienware that is rebooting at random times, when it reboots it takes a while to start again, sometimes we need to force the...
I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once...
Whenever I put the screen down for the night, or after classes, when I open it up again, it informs me of an automatic restart due to a problem it has encountered with files in the Minidump folder and a Local sysdata.xml file. I have attached the file.
My computer randomly crash when i sleep the computer. normally, it should sleep and the power light should be off in 30 seconds, but when it crash, it takes 5 minutes and finally the computer shutdown instead of sleeping. And the problem is... i can't have the screenshot of my bluescreen because...
Windows randomly restarts in General Support
Hello I got a new ASUS laptop, and I like everything about it except one thing; windows explorer randomly restarts. Not like a reboot, but it becomes unresponsive, then the taskbar goes away and back again. It all takes ~15 seconds. ASUS N56VB i5-3230M GT740M 750GB HDD 8GB RAM Windows 8...
Crashes and restarts randomly in BSOD Crashes and Debugging
Hi there, can someone help me with this problem? My computer crashes randomly after I enter Dota 2, a game. And after my computer reboots, it will restart after 5 to 10 min. Does this mean that there's a compatibility problem with the game? Or is there something really wrong with my computer?...
Solved Windows 8 randomly restarts... HELP in BSOD Crashes and Debugging
Hey, I have had this problem for a while now but it is starting to get really annoying, I have a custom built computer with a i7 2600K, GTX 460 2Win (SLI on one card), 16GB 1600Mhz RAM, 1TB WD HD, 1250W OCZ PSU and an asus IV-Gene Z Mobo. I am running the RTM windows 8 build 9200. Cheers, ...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook