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Solved SP3 Restarts randomly when in sleep mode.


msegolf

New Member
Posts
3
#1
I have a Surface Pro 3 running W8.1 with all updates installed. When I wake the computer from sleep mode, all my open programs are closed and the computer has restarted. In looking at system event logs it indicates that a Kernel-Power issue occurred and the system has restarted. I know of two others in my office that have similar problems. Thanks for you help.
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
What do you have in common with the other 2 systems? I'd especially look at wifi enabled programs.

Looks to me like a networking problem, most likely with something related to the wifi.
Please run Driver Verifier according to these instructions: Driver Verifier Settings
I suspect that something is interfering with the wifi, but it hasn't left any traces in the memory dumps.

Be sure that you have ALL available Windows Updates for this system.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Mar 18 14:00:15.208 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031815-7375-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17668.amd64fre.winblue_r8.150127-1500
System Uptime:[B]0 days 2:55:00.802[/B]
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe00101f9b060, fffff80218221960, ffffe001019ae270}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00101f9b060, Physical Device Object of the stack
Arg3: fffff80218221960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe001019ae270, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_wificlass_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.31263[/color]
 
  BIOS Version                  3.11.0450
  BIOS Release Date             11/19/2014
  Manufacturer                  Microsoft Corporation
  Product Name                  Surface Pro 3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Mar 16 17:05:03.353 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031615-6968-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17668.amd64fre.winblue_r8.150127-1500
System Uptime:[B]0 days 4:55:07.188[/B]
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe000c5d4d060, ffffd001bbb70960, ffffe000cd60eb80}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000c5d4d060, Physical Device Object of the stack
Arg3: ffffd001bbb70960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000cd60eb80, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_wificlass_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.31263[/color]
 
  BIOS Version                  3.11.0450
  BIOS Release Date             11/19/2014
  Manufacturer                  Microsoft Corporation
  Product Name                  Surface Pro 3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 12 16:03:52.015 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031215-7000-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17668.amd64fre.winblue_r8.150127-1500
System Uptime:[B]0 days 4:16:41.745[/B]
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe000cdf55060, ffffd00024570960, ffffe000ccef77f0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000cdf55060, Physical Device Object of the stack
Arg3: ffffd00024570960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000ccef77f0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_wificlass_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.31263[/color]
 
  BIOS Version                  3.11.0450
  BIOS Release Date             11/19/2014
  Manufacturer                  Microsoft Corporation
  Product Name                  Surface Pro 3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 12 11:46:11.124 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031215-7359-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17668.amd64fre.winblue_r8.150127-1500
System Uptime:[B]0 days 22:06:52.714[/B]
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe00135330060, ffffd000550f3960, ffffe0013f2a0010}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00135330060, Physical Device Object of the stack
Arg3: ffffd000550f3960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0013f2a0010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_wificlass_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.31263[/color]
 
  BIOS Version                  3.11.0450
  BIOS Release Date             11/19/2014
  Manufacturer                  Microsoft Corporation
  Product Name                  Surface Pro 3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar  6 17:29:07.383 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\030615-7921-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17630.amd64fre.winblue_r7.150109-2022
System Uptime:[B]0 days 23:48:22.265[/B]
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe00035d8e060, ffffd00020770960, ffffe0003ffed010}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00035d8e060, Physical Device Object of the stack
Arg3: ffffd00020770960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0003ffed010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_wificlass_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.31263[/color]
 
  BIOS Version                  3.11.0450
  BIOS Release Date             11/19/2014
  Manufacturer                  Microsoft Corporation
  Product Name                  Surface Pro 3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Mar 18 14:00:15.208 2015 (UTC - 4:00)**************************
PxHlpa64.sys                      Tue Apr 24 13:26:29 2012 (4F96E245)
intelppm.sys                      Thu Aug 22 04:46:35 2013 (5215CFEB)
iaLPSS_GPIO.sys                   Tue Sep 24 10:39:05 2013 (5241A409)
iaLPSS_I2C.sys                    Tue Sep 24 10:39:11 2013 (5241A40F)
TeeDriverx64.sys                  Wed Nov 27 12:56:32 2013 (52963250)
savonaccess.sys                   Tue Feb 18 11:02:49 2014 (53038429)
RTKVHD64.sys                      Wed Mar 12 11:14:24 2014 (532079D0)
SurfaceDisplayCalibration.sys     Fri May  2 15:16:48 2014 (5363EF20)
SurfaceAccessoryDevice.sys        Fri May 23 00:54:43 2014 (537ED493)
TrueColor.sys                     Tue Jun 17 01:57:42 2014 (539FD8D6)
msidriver.sys                     Wed Jul 16 10:13:15 2014 (53C6887B)
SurfacePciController.sys          Sat Sep 27 06:32:23 2014 (54269237)
iwdbus.sys                        Fri Oct  3 20:31:12 2014 (542F3FD0)
igdkmd64.sys                      Tue Nov 18 22:51:21 2014 (546C13B9)
SurfaceCapacitiveHomeButton.sys   Tue Nov 25 14:47:32 2014 (5474DCD4)
SurfaceIntegrationDriver.sys      Tue Dec  2 00:03:51 2014 (547D4837)
wificlass.sys                     Fri Dec 12 19:51:36 2014 (548B8D98)
mrvlpcie8897.sys                  Mon Dec 22 18:20:52 2014 (5498A754)
SurfacePenDriver.sys              Thu Jan  8 00:02:06 2015 (54AE0F4E)
swi_callout.sys                   Mon Jan 19 08:36:53 2015 (54BD0875)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 12 11:46:11.124 2015 (UTC - 4:00)**************************
SurfacePenDriver.sys              Fri Oct 24 20:02:02 2014 (544AE87A)
[/font]
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSS_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSS_I2C.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=savonaccess.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
SurfaceDisplayCalibration.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SurfaceAccessoryDevice.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
TrueColor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
msidriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SurfacePciController.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
SurfaceCapacitiveHomeButton.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SurfaceIntegrationDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
wificlass.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mrvlpcie8897.sys
SurfacePenDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
swi_callout.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SurfacePenDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
I'd make sure that you submit reports when crashes happen - and that you stay on top of Windows Updates.
If it's a common problem with SP3's, then Microsoft should be staying up late to fix it.
And, if it is a Microsoft problem, then it's most likely in the wificlass.sys driver - so keep an eye out for updates for that one.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

msegolf

New Member
Posts
3
#5
I resolved my problem. I'm not sure if this will work for you but it has worked for me. On closer examination I found that my restarts would occur anytime my system was asleep. It didn't happen every time it was asleep but only happened when asleep.
I found someone in a different forum suggested disabling hibernate mode. Hibernate doesn't show enabled on the normal control panel options. I had to use powercfg command to see that it was enabled. You can also use that command to turn hibernation on or off. I couldn't do it through the command because of permissions so I did it by changing a registry entry.
It's been a few days without one random restart, where before I had them a couple of times a day.
Here is how you can do it too.

  • Open a command promptwith administrator privileges.
  • powercfg /a - to see what your available sleep states are on your system.
  • powercfg /h on (or) powercfg /h off - Turns hibernation on or off.
This does however disable "Fast Startup."
I'm planning on enabling hibernation mode after every system update to see if the real problem has been resolved. If not, I'll turn it back off.
 

My Computer

System One

  • OS
    Windows 8.1

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