Windows 8 and 8.1 Forums


Random BSODs, various drivers crashing at ntoskrnl.exe

  1. #1


    Posts : 37
    Windows 8.1 x64

    Random BSODs, various drivers crashing at ntoskrnl.exe


    Hi all,

    Have been having issues with random BSODs (DPC Watchdog Violations) on a new notebook (purchased August 2014.) There is no common thread of what is running/what I am doing when the BSOD occurs, but they are now happening with increasing frequency (1-2 times per day). Just want to solve it as it's driving me nuts.

    The only thing I can say about the error is that it has never happened when I'm mobile with my laptop, i.e. not connected to the USB hub (I've also updated that driver.) It only happens when I am connected and using various peripherals, including second display, keyboard/mouse. That said, that's the set-up under which I use the machine 90% of the time so who knows if related.

    Have read through a ton of forums and have tried some simple recommendations given to others with a similar issue. Unfortunately I have not kept a record of what I did, but these include scanning for malware/viruses using Norton and BitDefender, updating various drivers, disabling quick start, changing power management, etc.

    I have not used any memory or disk check utilities because I can't figure out how to get Windows 8.1 to boot from USB. (I checked in BIOS and couldn't find a way to set a boot order to boot from USB, maybe I missed it). I also don't think I have a CD here.

    Attached are my SF Diag logs (great tool, btw). Below is a system summary and a mini-dump summary which shows the most recent drivers involved, etc.

    Any help will be HUGELY appreciated, but keep in mind I only know enough to be dangerous - I'm not uber-techie.

    System Summary

    OS Microsoft Windows 8.1
    System Type x64
    Version 6.3.9600 Build 9600
    Manuf/Model ASUS Q550LF (Notebook)
    Processor Intel Core i7-4500U (1.80GHz, 2401 Mhz, Dual Core)
    BIOS Version/Date Q550LF.212, 1/13/2014
    Installed Memory 8.00 GB
    Available 4.41 GB
    Virtual Memory 8.39 GB
    Available VM 4.43 GB
    Page File Space 512 MB

    Display Adapters

    Intel(R) HD Graphics Family, driver version 10.18.10.3345
    NVIDIA GeForce GT 745M, driver version 9.18.13.3165

    Snapshot of mini-dumps:

    Date Bugchk code Caused by Caused by Address Crash Address

    11/24/2014 0x00000133 igdkmd64.sys igdkmd64.sys+233a49 ntoskrnl.exe+14f1a0
    11/22/2014 0x00000133 Wdf01000.sys Wdf01000.sys+26a0559 ntoskrnl.exe+14f1a0
    11/21/2014 0x00000133 ntoskrnl.exe ntoskrnl.exe+14f1a0 ntoskrnl.exe+14f1a0
    11/15/2014 0x00000133 Wdf01000.sys Wdf01000.sys+2596559 ntoskrnl.exe+14f1a0
    11/14/2014 0x00000050 ntoskrnl.exe ntoskrnl.exe+14f1a0 ntoskrnl.exe+14f1a0
    11/13/2104 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+14f1a0
    11/9/2014 0x00000133 fileinfo.sys fileinfo.sys+1d61559 ntoskrnl.exe+153ca0
    11/8/2014 0x00000133 Beep.SYS Beep.SYS+e1c559 ntoskrnl.exe+153ca0
    11/5/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
    11/3/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
    10/22/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
    10/16/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
    10/6/2014 0x00000133 BOOTVID.dll BOOTVID.dll+2785559 ntoskrnl.exe+153ca0
    9/19/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153ca0
    9/16/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153ca0
    9/15/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153ca0
    9/14/2014 0x0000009f ntoskrnl.exe ntoskrnl.exe+153fa0 ntoskrnl.exe+153fa0
    9/13/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153fa0
    9/12/2014 0x00000133 ntoskrnl.exe ntoskrnl.exe+153fa0 ntoskrnl.exe+153fa0

    Another crash occurred while I was writing this, but I did not re-run the tool to grab the info before posting. Will run it now though and post if it involves yet a new driver or bug code.

    Thank goodness for auto-save and for this forum!

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Please search for updates for the drivers highlighted in red and update your Intel Graphics driver using the manufacturer's website.
    Code:
    ASMMAP64.sys Thu Jul 2 11:13:26 2009  (4A4C7A36) 
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in  Asus systems) 
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys 
    
    AiCharger.sys  Fri Sep 23 04:04:40 2011 (4E7BE938) 
    Asus Charger Driver [br]  Likely BSOD cause - haven't seen recently (15Jan2013)  
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys 
    
    GEARAspiWDM.sys Thu May 3  21:56:17 2012 (4FA2E2E1) 
    CD-ROM Class Filter Driver by Gear  Software.[br]Also comes with iTunes 
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys 
    
    kbfiltr.sys Thu Aug 2 05:22:22  2012 (5019F26E) 
    
    kbfiltr.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    atkwmiacpi64.sys Tue Jul 2 10:35:32 2013 (51D290D4)  
    ATK WMIACPI Utility 
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys 
    
    RtsUVStor.sys Tue Jul 9  08:33:53 2013 (51DBAED1) 
    Realtek Semiconductor Corp USB Mass Storage  Driver[br] 
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys 
    
    plctrl.sys Thu Jul 11 05:23:44  2013 (51DE2540) 
    ASUS Power Level Control Driver 
    http://www.carrona.org/drivers/driver.php?id=plctrl.sys 
    
    SYMEVENT64x86.SYS Sat Jul 27  04:26:58 2013 (51F32FF2) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS 
    
    AMPPAL.sys Mon Jul 29  12:59:17 2013 (51F64B05) 
    Intelฎ Centrinoฎ Bluetooth 3.0 + High Speed Virtual  Adapter driver 
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys 
    
    SYMDS64.SYS Wed Jul 31 01:29:08  2013 (51F84C44) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS 
    
    dump_iaStorA.sys Fri Aug 2  03:39:52 2013 (51FB0DE8) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys 
    
    iaStorA.sys Fri Aug 2  03:39:52 2013 (51FB0DE8) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    DptfDevPch.sys Fri Aug 2 18:22:58  2013 (51FBDCE2) 
    Intel(R) Dynamic Platform and Thermal Framework PCH  Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys 
    
    DptfDevDram.sys Fri Aug 2  18:22:58 2013 (51FBDCE2) 
    Intel(R) Dynamic Platform and Thermal Framework  Memory Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys 
    
    DptfDevProc.sys Fri Aug 2  18:23:00 2013 (51FBDCE4) 
    Intel(R) Dynamic Platform & Thermal Framework  Processor Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys 
    
    DptfManager.sys Fri Aug 2  18:23:03 2013 (51FBDCE7) 
    Intel(R) Dynamic Platform and Thermal Framework  Manager Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfManager.sys 
    
    Rt630x64.sys Thu Aug 15  08:23:59 2013 (520C73FF) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    TeeDriverx64.sys Thu Sep 5  20:02:18 2013 (5228C72A) 
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    ccSetx64.sys Tue Sep 24  05:58:04 2013 (52410DCC) 
    Symantec/ Norton Common Client Settings Driver  
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys 
    
    iwdbus.sys Thu Sep 26 23:38:04  2013 (5244A93C) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys  
    
    DisplayLinkUsbIo_x64_7.6.56275.0.sys Fri Sep 27 15:11:12 2013 (524583F0)  
    
    DisplayLinkUsbIo_x64_7.6.56275.0.sys - this driver hasn't  been added to the DRT as of this run. Please search Google/Bing for the driver  if additional information is needed. 
    
    AsHIDSwitch64.sys Tue Oct 8  03:45:17 2013 (525363AD) 
    HID driver for ASUS Wireless Radio Control 
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys 
    
    NETwbw02.sys Mon Oct 14  13:10:01 2013 (525BD109) 
    Intelฎ Wireless WiFi Link Driver - Intelฎ Wireless  WiFi Link Adapter 
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys 
    
    nvlddmkm.sys Wed Oct 23 08:21:50  2013 (52676AFE) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    nvpciflt.sys Wed Oct 23 08:22:31  2013 (52676B27) 
    nVidia 3D Vision Display driver 
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys 
    
    igdkmd64.sys Mon Oct 28 22:57:02  2013 (526EDDAE) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    btmhsf.sys Thu Nov 7 05:25:49  2013 (527B164D) 
    Intel Proset Bluetooth HighSpeed Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys 
    
    AsusTP.sys Tue Nov 19 06:57:47 2013  (528AFDDB) 
    Asis transformer pad filter driver 
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys 
    
    ibtusb.sys Sat Nov 23 00:14:26 2013  (528FE552) 
    Intel(R) Wireless Bluetooth(R) Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=ibtusb.sys 
    
    RTKVHD64.sys Tue Jan 7 15:53:41  2014 (52CC14F5) 
    Realtek High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    SYMNETS.SYS Thu Feb 13 12:25:14  2014 (52FCAB9A) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS 
    
    SYMEFA64.SYS Fri Feb 28 00:32:07  2014 (530FCAF7) 
    Symantec Extended File Attributes 
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS 
    
    LUsbFilt.Sys Wed Mar 19 01:20:59  2014 (5328E2EB) 
    Logitech SetPoint USB Filter 
    http://www.carrona.org/drivers/driver.php?id=LUsbFilt.Sys 
    
    LMouFilt.Sys Wed Mar 19 01:21:03  2014 (5328E2EF) 
    Logitech SetPoint HID Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys 
    
    LHidFilt.Sys Wed Mar 19 01:21:03  2014 (5328E2EF) 
    Logitech SetPoint HID Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys 
    
    dlcdcncm62_x64.sys Fri Mar 21  16:26:45 2014 (532C5A35) 
    
    dlcdcncm62_x64.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    dlusbaudio_x64.sys Wed May 7 09:13:39 2014  (5369DD23) 
    
    dlusbaudio_x64.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    Ironx64.SYS Wed May 21 00:27:42 2014  (537BD6DE) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS 
    
    SRTSPX64.SYS Fri Jun 13 19:27:22  2014 (539B347A) 
    
    SRTSPX64.SYS - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    dlkmd.sys Wed Jul 9 16:05:18 2014 (53BD4C1E) 
    WDDM  KMD Loader - DisplayLink Core Software 
    http://www.carrona.org/drivers/driver.php?id=dlkmd.sys 
    
    dlkmdldr.sys Wed Jul 9 16:05:40 2014  (53BD4C34) 
    WDDM KMD Loader - DisplayLink Core Software 
    http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys 
    
    usbaapl64.sys Tue Jul 15 19:30:23  2014 (53C5652F) 
    
    usbaapl64.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    EX64.SYS Mon Aug 11 12:19:41 2014 (53E898BD)  
    Norton Anti-Virus 
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS 
    
    ENG64.SYS Mon Aug 11 12:25:04 2014  (53E89A00) 
    Norton Anti-Virus 
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS 
    
    SRTSP64.SYS Wed Aug 20 22:56:53 2014  (53F50B95) 
    Symantec Real Time Storage Protection 
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS 
    
    eeCtrl64.sys Tue Aug 26 20:21:20  2014 (53FCD020) 
    Symantec Eraser Control driver 
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys 
    
    EraserUtilRebootDrv.sys Tue Aug  26 20:21:21 2014 (53FCD021) 
    Symantec /Norton 
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys 
    
    BHDrvx64.sys Wed Sep  24 04:12:51 2014 (542228A3) 
    Symantec Heuristics Driver 
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys 
    
    IDSvia64.sys Sat Nov 1 04:14:03  2014 (54544FFB) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys 
    
    
    
    Debug session time: Mon  Nov 24 21:44:53.270 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\112414-47078-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 1 days 1:11:22.140  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+6338f ) 
    BugCheck 133, {0,  501, 500, 0} 
    BugCheck Info: DPC_WATCHDOG_VIOLATION  (133) 
    Bugcheck code 00000133 
    Arguments: 
    Arg1: 0000000000000000,  A single DPC or ISR exceeded its time allotment. The offending 
    component can  usually be identified with a stack trace. 
    Arg2: 0000000000000501, The DPC  time count (in ticks). 
    Arg3: 0000000000000500, The DPC time allotment (in  ticks). 
    Arg4: 0000000000000000 
    BUGCHECK_STR: 0x133  
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x133_DPC_igdkmd64+6338f 
    MaxSpeed: 1800  
    CurrentSpeed: 2394 
    
    Processor may be overclocked! 
    Expected  Frequency: 1800 
    Actual Frequency: 2394 
    Overclock Ratio: 1.33 
    
    BiosVersion = Q550LF.212 
    BiosReleaseDate =  01/13/2014 
    SystemManufacturer = ASUSTeK COMPUTER INC. 
    SystemProductName  = Q550LF  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Sat Nov 22 19:23:58.792 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\112214-40703-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days  19:08:05.657 
    *** WARNING: Unable to verify timestamp for igdkmd64.sys  
    *** ERROR: Module load completed but symbols could not be loaded for  igdkmd64.sys 
    Probably caused by : igdkmd64.sys ( igdkmd64+6338f )  
    BugCheck 133, {0, 501, 500, 0} 
    BugCheck Info: DPC_WATCHDOG_VIOLATION  (133) 
    Bugcheck code 00000133 
    Arguments: 
    Arg1: 0000000000000000,  A single DPC or ISR exceeded its time allotment. The offending 
    component can  usually be identified with a stack trace. 
    Arg2: 0000000000000501, The DPC  time count (in ticks). 
    Arg3: 0000000000000500, The DPC time allotment (in  ticks). 
    Arg4: 0000000000000000 
    BUGCHECK_STR: 0x133  
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x133_DPC_igdkmd64+6338f 
    MaxSpeed: 1800  
    CurrentSpeed: 2394 
    
    Processor may be overclocked! 
    Expected  Frequency: 1800 
    Actual Frequency: 2394 
    Overclock Ratio: 1.33 
    
    BiosVersion = Q550LF.212 
    BiosReleaseDate =  01/13/2014 
    SystemManufacturer = ASUSTeK COMPUTER INC. 
    SystemProductName  = Q550LF  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    
    
    
    
    --- E O J --- 2014 Nov 25 10:18:09 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Nov 25 10:18:09 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Nov 25 10:18:09 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 37
    Windows 8.1 x64


    Quote Originally Posted by softwaremaniac View Post
    Please search for updates for the drivers highlighted in red and update your Intel Graphics driver using the manufacturer's website.
    Code:
    ASMMAP64.sys Thu Jul 2 11:13:26 2009  (4A4C7A36) 
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in  Asus systems) 
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys 
    
    AiCharger.sys  Fri Sep 23 04:04:40 2011 (4E7BE938) 
    Asus Charger Driver [br]  Likely BSOD cause - haven't seen recently (15Jan2013)  
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    Thanks softwaremaniac - I have been trolling the available updates for my model/OS on the Asus downloads page looking for that AiCharger since I've seen it referenced a number of times. However it's not listed there. All they have is something called USB Charger Plus, the latest version of which is what I have installed. Should I go ahead and update it anyhow?
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Leave that be for now and focus on intel...
      My System SpecsSystem Spec

  5. #5


    Posts : 37
    Windows 8.1 x64


    Will do. Btw, the driver I have installed is the same one on the Asus site, but I'll get one from Intel.
      My System SpecsSystem Spec

  6. #6


    Posts : 37
    Windows 8.1 x64


    Here's what was returned by Intel when I used the driver update utility:
      My System SpecsSystem Spec

  7. #7


    Posts : 37
    Windows 8.1 x64


    Here's what Asus has for VGA drivers. The one at the top is what I have. The one on the bottom is a couple months older, but the version # is higher? Seems counter intuitive.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    Try the latest one from asus site, if you already have that one, try the older version.
      My System SpecsSystem Spec

  9. #9


    Posts : 37
    Windows 8.1 x64


    Is there any possibility that this is caused by unresponsive scripts and/or browser unresponsive errors? Firefox and Chrome both go unresponsive on certain pages. Sometimes I also get the unresponsive script dialog box (e.g. on the Asus contact form). Sometimes I kill the script, sometimes I continue.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,480
    Windows 10 Pro x64


    I doubt it. Your browser might crash because of this, but not your system. My bet is the drivers are at fault.
      My System SpecsSystem Spec

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