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Random BSODs, various drivers crashing at ntoskrnl.exe


Posts
37
#1
Hi all,

Have been having issues with random BSODs (DPC Watchdog Violations) on a new notebook (purchased August 2014.) There is no common thread of what is running/what I am doing when the BSOD occurs, but they are now happening with increasing frequency (1-2 times per day). Just want to solve it as it's driving me nuts.

The only thing I can say about the error is that it has never happened when I'm mobile with my laptop, i.e. not connected to the USB hub (I've also updated that driver.) It only happens when I am connected and using various peripherals, including second display, keyboard/mouse. That said, that's the set-up under which I use the machine 90% of the time so who knows if related.

Have read through a ton of forums and have tried some simple recommendations given to others with a similar issue. Unfortunately I have not kept a record of what I did, but these include scanning for malware/viruses using Norton and BitDefender, updating various drivers, disabling quick start, changing power management, etc.

I have not used any memory or disk check utilities because I can't figure out how to get Windows 8.1 to boot from USB. (I checked in BIOS and couldn't find a way to set a boot order to boot from USB, maybe I missed it). I also don't think I have a CD here.

Attached are my SF Diag logs (great tool, btw). Below is a system summary and a mini-dump summary which shows the most recent drivers involved, etc.

Any help will be HUGELY appreciated, but keep in mind I only know enough to be dangerous - I'm not uber-techie. :p

System Summary

OS Microsoft Windows 8.1
System Type x64
Version 6.3.9600 Build 9600
Manuf/Model ASUS Q550LF (Notebook)
Processor Intel Core i7-4500U (1.80GHz, 2401 Mhz, Dual Core)
BIOS Version/Date Q550LF.212, 1/13/2014
Installed Memory 8.00 GB
Available 4.41 GB
Virtual Memory 8.39 GB
Available VM 4.43 GB
Page File Space 512 MB

Display Adapters

Intel(R) HD Graphics Family, driver version 10.18.10.3345
NVIDIA GeForce GT 745M, driver version 9.18.13.3165

Snapshot of mini-dumps:

Date Bugchk code Caused by Caused by Address Crash Address

11/24/2014 0x00000133 igdkmd64.sys igdkmd64.sys+233a49 ntoskrnl.exe+14f1a0
11/22/2014 0x00000133 Wdf01000.sys Wdf01000.sys+26a0559 ntoskrnl.exe+14f1a0
11/21/2014 0x00000133 ntoskrnl.exe ntoskrnl.exe+14f1a0 ntoskrnl.exe+14f1a0
11/15/2014 0x00000133 Wdf01000.sys Wdf01000.sys+2596559 ntoskrnl.exe+14f1a0
11/14/2014 0x00000050 ntoskrnl.exe ntoskrnl.exe+14f1a0 ntoskrnl.exe+14f1a0
11/13/2104 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+14f1a0
11/9/2014 0x00000133 fileinfo.sys fileinfo.sys+1d61559 ntoskrnl.exe+153ca0
11/8/2014 0x00000133 Beep.SYS Beep.SYS+e1c559 ntoskrnl.exe+153ca0
11/5/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
11/3/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
10/22/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
10/16/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
10/6/2014 0x00000133 BOOTVID.dll BOOTVID.dll+2785559 ntoskrnl.exe+153ca0
9/19/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153ca0
9/16/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153ca0
9/15/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153ca0
9/14/2014 0x0000009f ntoskrnl.exe ntoskrnl.exe+153fa0 ntoskrnl.exe+153fa0
9/13/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153fa0
9/12/2014 0x00000133 ntoskrnl.exe ntoskrnl.exe+153fa0 ntoskrnl.exe+153fa0

Another crash occurred while I was writing this, but I did not re-run the tool to grab the info before posting. Will run it now though and post if it involves yet a new driver or bug code.

Thank goodness for auto-save and for this forum!
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550-LF
    CPU
    Intel Core i7-4500U
    Graphics Card(s)
    Intel(R) HD Graphics Family, NVIDIA GeForce GT 745M
    Monitor(s) Displays
    Acer S231HL
    Screen Resolution
    1920 x 1080

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#2
Please search for updates for the drivers highlighted in red and update your Intel Graphics driver using the manufacturer's website.
Code:
[COLOR=red][B]ASMMAP64.sys Thu Jul 2 11:13:26 2009  (4A4C7A36)[/B][/COLOR] 
LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in  Asus systems) 
[URL="http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ASMMAP64.sys[/COLOR][/B][/URL] 

[COLOR=red][B]AiCharger.sys  Fri Sep 23 04:04:40 2011 (4E7BE938)[/B][/COLOR] 
Asus Charger Driver [br]  Likely [COLOR=red]BSOD[/COLOR] cause - haven't seen recently (15Jan2013)  
[URL="http://www.carrona.org/drivers/driver.php?id=AiCharger.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AiCharger.sys[/COLOR][/B][/URL] 

GEARAspiWDM.sys Thu May 3  21:56:17 2012 (4FA2E2E1) 
CD-ROM Class Filter Driver by Gear  Software.[br]Also comes with iTunes 
[URL="http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]GEARAspiWDM.sys[/COLOR][/B][/URL] 

kbfiltr.sys Thu Aug 2 05:22:22  2012 (5019F26E) 

[COLOR=#777777][COLOR=#4b0082]kbfiltr.sys[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

atkwmiacpi64.sys Tue Jul 2 10:35:32 2013 (51D290D4)  
ATK WMIACPI Utility 
[URL="http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]atkwmiacpi64.sys[/COLOR][/B][/URL] 

RtsUVStor.sys Tue Jul 9  08:33:53 2013 (51DBAED1) 
Realtek Semiconductor Corp USB Mass Storage  Driver[br] 
[URL="http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]RtsUVStor.sys[/COLOR][/B][/URL] 

plctrl.sys Thu Jul 11 05:23:44  2013 (51DE2540) 
ASUS Power Level Control Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=plctrl.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]plctrl.sys[/COLOR][/B][/URL] 

SYMEVENT64x86.SYS Sat Jul 27  04:26:58 2013 (51F32FF2) 
Norton Internet Security 
[URL="http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SYMEVENT64x86.SYS[/COLOR][/B][/URL] 

AMPPAL.sys Mon Jul 29  12:59:17 2013 (51F64B05) 
Intel® Centrino® Bluetooth 3.0 + High Speed Virtual  Adapter driver 
[URL="http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AMPPAL.sys[/COLOR][/B][/URL] 

SYMDS64.SYS Wed Jul 31 01:29:08  2013 (51F84C44) 
Symantec/ Norton NIS/ N360 driver 
[URL="http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SYMDS64.SYS[/COLOR][/B][/URL] 

dump_iaStorA.sys Fri Aug 2  03:39:52 2013 (51FB0DE8) 
driver created to provide disk access during crash  dump file generation 
[URL="http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]dump_iaStorA.sys[/COLOR][/B][/URL] 

iaStorA.sys Fri Aug 2  03:39:52 2013 (51FB0DE8) 
Intel RST (Rapid Storage Technology) driver 
[URL="http://www.carrona.org/drivers/driver.php?id=iaStorA.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iaStorA.sys[/COLOR][/B][/URL] 

DptfDevPch.sys Fri Aug 2 18:22:58  2013 (51FBDCE2) 
Intel(R) Dynamic Platform and Thermal Framework PCH  Participant Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]DptfDevPch.sys[/COLOR][/B][/URL] 

DptfDevDram.sys Fri Aug 2  18:22:58 2013 (51FBDCE2) 
Intel(R) Dynamic Platform and Thermal Framework  Memory Participant Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]DptfDevDram.sys[/COLOR][/B][/URL] 

DptfDevProc.sys Fri Aug 2  18:23:00 2013 (51FBDCE4) 
Intel(R) Dynamic Platform & Thermal Framework  Processor Participant Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]DptfDevProc.sys[/COLOR][/B][/URL] 

DptfManager.sys Fri Aug 2  18:23:03 2013 (51FBDCE7) 
Intel(R) Dynamic Platform and Thermal Framework  Manager Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=DptfManager.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]DptfManager.sys[/COLOR][/B][/URL] 

Rt630x64.sys Thu Aug 15  08:23:59 2013 (520C73FF) 
Realtek PCI/PCIe Adapters 
[URL="http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]Rt630x64.sys[/COLOR][/B][/URL] 

intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
Intel Processor driver 
[URL="http://www.carrona.org/drivers/driver.php?id=intelppm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]intelppm.sys[/COLOR][/B][/URL] 

TeeDriverx64.sys Thu Sep 5  20:02:18 2013 (5228C72A) 
Intel Management Engine Interface driver 
[URL="http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]TeeDriverx64.sys[/COLOR][/B][/URL] 

ccSetx64.sys Tue Sep 24  05:58:04 2013 (52410DCC) 
Symantec/ Norton Common Client Settings Driver  
[URL="http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ccSetx64.sys[/COLOR][/B][/URL] 

iwdbus.sys Thu Sep 26 23:38:04  2013 (5244A93C) 
Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
[URL="http://www.carrona.org/drivers/driver.php?id=iwdbus.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iwdbus.sys[/COLOR][/B][/URL]  

DisplayLinkUsbIo_x64_7.6.56275.0.sys Fri Sep 27 15:11:12 2013 (524583F0)  

[COLOR=#777777][COLOR=#4b0082]DisplayLinkUsbIo_x64_7.6.56275.0.sys[/COLOR] - this driver hasn't  been added to the DRT as of this run. Please search Google/Bing for the driver  if additional information is needed.[/COLOR] 

AsHIDSwitch64.sys Tue Oct 8  03:45:17 2013 (525363AD) 
HID driver for ASUS Wireless Radio Control 
[URL="http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AsHIDSwitch64.sys[/COLOR][/B][/URL] 

NETwbw02.sys Mon Oct 14  13:10:01 2013 (525BD109) 
Intel® Wireless WiFi Link Driver - Intel® Wireless  WiFi Link Adapter 
[URL="http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]NETwbw02.sys[/COLOR][/B][/URL] 

nvlddmkm.sys Wed Oct 23 08:21:50  2013 (52676AFE) 
nVidia Video drivers 
[URL="http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nvlddmkm.sys[/COLOR][/B][/URL] 

nvpciflt.sys Wed Oct 23 08:22:31  2013 (52676B27) 
nVidia 3D Vision Display driver 
[URL="http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nvpciflt.sys[/COLOR][/B][/URL] 

igdkmd64.sys Mon Oct 28 22:57:02  2013 (526EDDAE) 
Intel Graphics driver 
[URL="http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]igdkmd64.sys[/COLOR][/B][/URL] 

btmhsf.sys Thu Nov 7 05:25:49  2013 (527B164D) 
Intel Proset Bluetooth HighSpeed Filter Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btmhsf.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btmhsf.sys[/COLOR][/B][/URL] 

AsusTP.sys Tue Nov 19 06:57:47 2013  (528AFDDB) 
Asis transformer pad filter driver 
[URL="http://www.carrona.org/drivers/driver.php?id=AsusTP.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AsusTP.sys[/COLOR][/B][/URL] 

ibtusb.sys Sat Nov 23 00:14:26 2013  (528FE552) 
Intel(R) Wireless Bluetooth(R) Filter Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=ibtusb.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ibtusb.sys[/COLOR][/B][/URL] 

RTKVHD64.sys Tue Jan 7 15:53:41  2014 (52CC14F5) 
Realtek High Definition Audio Function Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]RTKVHD64.sys[/COLOR][/B][/URL] 

SYMNETS.SYS Thu Feb 13 12:25:14  2014 (52FCAB9A) 
Symantec/ Norton NIS/ N360 driver 
[URL="http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SYMNETS.SYS[/COLOR][/B][/URL] 

SYMEFA64.SYS Fri Feb 28 00:32:07  2014 (530FCAF7) 
Symantec Extended File Attributes 
[URL="http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SYMEFA64.SYS[/COLOR][/B][/URL] 

LUsbFilt.Sys Wed Mar 19 01:20:59  2014 (5328E2EB) 
Logitech SetPoint USB Filter 
[URL="http://www.carrona.org/drivers/driver.php?id=LUsbFilt.Sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]LUsbFilt.Sys[/COLOR][/B][/URL] 

LMouFilt.Sys Wed Mar 19 01:21:03  2014 (5328E2EF) 
Logitech SetPoint HID Filter Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]LMouFilt.Sys[/COLOR][/B][/URL] 

LHidFilt.Sys Wed Mar 19 01:21:03  2014 (5328E2EF) 
Logitech SetPoint HID Filter Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]LHidFilt.Sys[/COLOR][/B][/URL] 

dlcdcncm62_x64.sys Fri Mar 21  16:26:45 2014 (532C5A35) 

[COLOR=#777777][COLOR=#4b0082]dlcdcncm62_x64.sys[/COLOR] - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed.[/COLOR] 

dlusbaudio_x64.sys Wed May 7 09:13:39 2014  (5369DD23) 

[COLOR=#777777][COLOR=#4b0082]dlusbaudio_x64.sys[/COLOR] - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed.[/COLOR] 

Ironx64.SYS Wed May 21 00:27:42 2014  (537BD6DE) 
Symantec/ Norton NIS/ N360 driver 
[URL="http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]Ironx64.SYS[/COLOR][/B][/URL] 

SRTSPX64.SYS Fri Jun 13 19:27:22  2014 (539B347A) 

[COLOR=#777777][COLOR=#4b0082]SRTSPX64.SYS[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

dlkmd.sys Wed Jul 9 16:05:18 2014 (53BD4C1E) 
WDDM  KMD Loader - DisplayLink Core Software 
[URL="http://www.carrona.org/drivers/driver.php?id=dlkmd.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]dlkmd.sys[/COLOR][/B][/URL] 

dlkmdldr.sys Wed Jul 9 16:05:40 2014  (53BD4C34) 
WDDM KMD Loader - DisplayLink Core Software 
[URL="http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]dlkmdldr.sys[/COLOR][/B][/URL] 

usbaapl64.sys Tue Jul 15 19:30:23  2014 (53C5652F) 

[COLOR=#777777][COLOR=#4b0082]usbaapl64.sys[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

EX64.SYS Mon Aug 11 12:19:41 2014 (53E898BD)  
Norton Anti-Virus 
[URL="http://www.carrona.org/drivers/driver.php?id=EX64.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]EX64.SYS[/COLOR][/B][/URL] 

ENG64.SYS Mon Aug 11 12:25:04 2014  (53E89A00) 
Norton Anti-Virus 
[URL="http://www.carrona.org/drivers/driver.php?id=ENG64.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ENG64.SYS[/COLOR][/B][/URL] 

SRTSP64.SYS Wed Aug 20 22:56:53 2014  (53F50B95) 
Symantec Real Time Storage Protection 
[URL="http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SRTSP64.SYS[/COLOR][/B][/URL] 

eeCtrl64.sys Tue Aug 26 20:21:20  2014 (53FCD020) 
Symantec Eraser Control driver 
[URL="http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]eeCtrl64.sys[/COLOR][/B][/URL] 

EraserUtilRebootDrv.sys Tue Aug  26 20:21:21 2014 (53FCD021) 
Symantec /Norton 
[URL="http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]EraserUtilRebootDrv.sys[/COLOR][/B][/URL] 

BHDrvx64.sys Wed Sep  24 04:12:51 2014 (542228A3) 
Symantec Heuristics Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]BHDrvx64.sys[/COLOR][/B][/URL] 

IDSvia64.sys Sat Nov 1 04:14:03  2014 (54544FFB) 
Norton Internet Security 
[URL="http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]IDSvia64.sys[/COLOR][/B][/URL] 



Debug session time: Mon  Nov 24 21:44:53.270 2014 (UTC + 1:00) 
Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\112414-47078-01.dmp] 
Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
System Uptime: 1 days 1:11:22.140  
*** WARNING: Unable to verify timestamp for igdkmd64.sys 
*** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
Probably caused by : igdkmd64.sys ( igdkmd64+6338f ) 
BugCheck 133, {0,  501, 500, 0} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000133"]DPC_WATCHDOG_VIOLATION  (133)[/URL] 
Bugcheck code 00000133 
Arguments: 
Arg1: 0000000000000000,  A single DPC or ISR exceeded its time allotment. The offending 
component can  usually be identified with a stack trace. 
Arg2: 0000000000000501, The DPC  time count (in ticks). 
Arg3: 0000000000000500, The DPC time allotment (in  ticks). 
Arg4: 0000000000000000 
BUGCHECK_STR: 0x133  
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
PROCESS_NAME: System  
FAILURE_BUCKET_ID: 0x133_DPC_igdkmd64+6338f 
MaxSpeed: 1800  
CurrentSpeed: 2394 

Processor may be overclocked! 
Expected  Frequency: 1800 
Actual Frequency: 2394 
Overclock Ratio: [COLOR=red]1.33[/COLOR] 

BiosVersion = Q550LF.212 
BiosReleaseDate =  01/13/2014 
SystemManufacturer = ASUSTeK COMPUTER INC. 
SystemProductName  = Q550LF  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  
Debug session time: Sat Nov 22 19:23:58.792 2014 (UTC + 1:00) 
Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\112214-40703-01.dmp] 
Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
System Uptime: 0 days  19:08:05.657 
*** WARNING: Unable to verify timestamp for igdkmd64.sys  
*** ERROR: Module load completed but symbols could not be loaded for  igdkmd64.sys 
Probably caused by : igdkmd64.sys ( igdkmd64+6338f )  
BugCheck 133, {0, 501, 500, 0} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000133"]DPC_WATCHDOG_VIOLATION  (133)[/URL] 
Bugcheck code 00000133 
Arguments: 
Arg1: 0000000000000000,  A single DPC or ISR exceeded its time allotment. The offending 
component can  usually be identified with a stack trace. 
Arg2: 0000000000000501, The DPC  time count (in ticks). 
Arg3: 0000000000000500, The DPC time allotment (in  ticks). 
Arg4: 0000000000000000 
BUGCHECK_STR: 0x133  
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
PROCESS_NAME: System  
FAILURE_BUCKET_ID: 0x133_DPC_igdkmd64+6338f 
MaxSpeed: 1800  
CurrentSpeed: 2394 

Processor may be overclocked! 
Expected  Frequency: 1800 
Actual Frequency: 2394 
Overclock Ratio: [COLOR=red]1.33[/COLOR] 

BiosVersion = Q550LF.212 
BiosReleaseDate =  01/13/2014 
SystemManufacturer = ASUSTeK COMPUTER INC. 
SystemProductName  = Q550LF  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  




--- E O J --- 2014 Nov 25 10:18:09 AM _88-dbug Copyright  2012 Sysnative Forums 
--- E O J --- 2014 Nov 25 10:18:09 AM _88-dbug  Copyright 2012 Sysnative Forums 
--- E O J --- 2014 Nov 25 10:18:09 AM  _88-dbug Copyright 2012 Sysnative Forums
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Posts
37
#3
Please search for updates for the drivers highlighted in red and update your Intel Graphics driver using the manufacturer's website.
Code:
[COLOR=red][B]ASMMAP64.sys Thu Jul 2 11:13:26 2009  (4A4C7A36)[/B][/COLOR] 
LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in  Asus systems) 
[URL="http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ASMMAP64.sys[/COLOR][/B][/URL] 

[COLOR=red][B]AiCharger.sys  Fri Sep 23 04:04:40 2011 (4E7BE938)[/B][/COLOR] 
Asus Charger Driver [br]  Likely [COLOR=red]BSOD[/COLOR] cause - haven't seen recently (15Jan2013)  
[URL="http://www.carrona.org/drivers/driver.php?id=AiCharger.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AiCharger.sys[/COLOR][/B][/URL]
Thanks softwaremaniac - I have been trolling the available updates for my model/OS on the Asus downloads page looking for that AiCharger since I've seen it referenced a number of times. However it's not listed there. All they have is something called USB Charger Plus, the latest version of which is what I have installed. Should I go ahead and update it anyhow?
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550-LF
    CPU
    Intel Core i7-4500U
    Graphics Card(s)
    Intel(R) HD Graphics Family, NVIDIA GeForce GT 745M
    Monitor(s) Displays
    Acer S231HL
    Screen Resolution
    1920 x 1080

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#4
Leave that be for now and focus on intel...
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Posts
37
#5
Will do. Btw, the driver I have installed is the same one on the Asus site, but I'll get one from Intel.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550-LF
    CPU
    Intel Core i7-4500U
    Graphics Card(s)
    Intel(R) HD Graphics Family, NVIDIA GeForce GT 745M
    Monitor(s) Displays
    Acer S231HL
    Screen Resolution
    1920 x 1080
Posts
37
#6
Here's what was returned by Intel when I used the driver update utility:
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550-LF
    CPU
    Intel Core i7-4500U
    Graphics Card(s)
    Intel(R) HD Graphics Family, NVIDIA GeForce GT 745M
    Monitor(s) Displays
    Acer S231HL
    Screen Resolution
    1920 x 1080
Posts
37
#7
Here's what Asus has for VGA drivers. The one at the top is what I have. The one on the bottom is a couple months older, but the version # is higher? Seems counter intuitive.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550-LF
    CPU
    Intel Core i7-4500U
    Graphics Card(s)
    Intel(R) HD Graphics Family, NVIDIA GeForce GT 745M
    Monitor(s) Displays
    Acer S231HL
    Screen Resolution
    1920 x 1080

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#8
Try the latest one from asus site, if you already have that one, try the older version.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Posts
37
#9
Is there any possibility that this is caused by unresponsive scripts and/or browser unresponsive errors? Firefox and Chrome both go unresponsive on certain pages. Sometimes I also get the unresponsive script dialog box (e.g. on the Asus contact form). Sometimes I kill the script, sometimes I continue.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550-LF
    CPU
    Intel Core i7-4500U
    Graphics Card(s)
    Intel(R) HD Graphics Family, NVIDIA GeForce GT 745M
    Monitor(s) Displays
    Acer S231HL
    Screen Resolution
    1920 x 1080

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#10
I doubt it. Your browser might crash because of this, but not your system. My bet is the drivers are at fault.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Posts
37
#11
Last edited:

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550-LF
    CPU
    Intel Core i7-4500U
    Graphics Card(s)
    Intel(R) HD Graphics Family, NVIDIA GeForce GT 745M
    Monitor(s) Displays
    Acer S231HL
    Screen Resolution
    1920 x 1080

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#12
Try using your PC for some time. If no BSOD appears, that means, you are good to go.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Posts
37
#13
Will update the Intel driver as soon as I can and see what happens when I'm working through the hub. Hopefully that driver is the issue. As for the other drivers you specified, I will just ignore until we know if Intel driver is the culprit.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550-LF
    CPU
    Intel Core i7-4500U
    Graphics Card(s)
    Intel(R) HD Graphics Family, NVIDIA GeForce GT 745M
    Monitor(s) Displays
    Acer S231HL
    Screen Resolution
    1920 x 1080

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#14
Yes. Please do that and report back with results.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Posts
37
#15
Just an update. I downloaded and installed the most recent Intel graphics driver from Asus (since Intel directed me back there). Machine has crashed several times since then, but only when connected to the USB hub.

I mentioned before Asus has another Intel driver that was released a couple of months earlier, but has a higher version number. I can't get any response from Asus on it. Should I go ahead and try it even though it appears they rolled back to an older version?
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550-LF
    CPU
    Intel Core i7-4500U
    Graphics Card(s)
    Intel(R) HD Graphics Family, NVIDIA GeForce GT 745M
    Monitor(s) Displays
    Acer S231HL
    Screen Resolution
    1920 x 1080
Posts
37
#16
Although never listed in the dump files, I only BSOD when connected to my USB hub so just for the heck of it, I went back to the OEM website to see if there are any driver updates. The OEM redirects to DisplayLink where I got the driver initially when the hub didn't plug and play a couple of months ago.

There have been two updates since then - looks like DisplayLink updates the driver literally every couple of months. Not sure what's up with that, seems like a lot to me. Installed the most recent.

FWIW, I also found this thread related to USB docking stations and the SurfacePro where kernel dump log lists DisplayLink as the possible suspect causing conflicts with the Intel Graphics card - Surface Pro 2 dpc_watchdog_violation with Windows 8 - Microsoft Community

Tempted to run Driver Verifier for a day, but it creates so much system drag I can't get anything done.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550-LF
    CPU
    Intel Core i7-4500U
    Graphics Card(s)
    Intel(R) HD Graphics Family, NVIDIA GeForce GT 745M
    Monitor(s) Displays
    Acer S231HL
    Screen Resolution
    1920 x 1080

softwaremaniac

Well-Known Member
VIP Member
Pro User
Posts
2,480
#17
The hub is apparently the problem then.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
Posts
37
#18
Will see what happens with the most recent driver. Do you think I should set up to do a full kernel dump in case that isn't the problem? If so, is there a good utility here to output the results?

Thanks for your help, btw. :)
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550-LF
    CPU
    Intel Core i7-4500U
    Graphics Card(s)
    Intel(R) HD Graphics Family, NVIDIA GeForce GT 745M
    Monitor(s) Displays
    Acer S231HL
    Screen Resolution
    1920 x 1080

karstenes

What does the fox say?
Member
New York, USA

Posts
108
#19
That will probably fix it
 

My Computer

System One

  • OS
    Windows 8.1 64-bit (6.3, Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G500
    CPU
    Intel i3-312M @ 2.50GHz
    Memory
    4G RAM
    Graphics Card(s)
    Intel HD Graphics 4000
    Screen Resolution
    1366x768 HD
    Hard Drives
    600G SATA Hard Disc Drive
    Internet Speed
    32Mb/s DL 23Mb/s Ul
    Browser
    Google Chrome
    Antivirus
    Malwarebytes
Posts
37
#20
Update: no BSOD today. Will report back next week and if nothing, then we can mark this solved. :)
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550-LF
    CPU
    Intel Core i7-4500U
    Graphics Card(s)
    Intel(R) HD Graphics Family, NVIDIA GeForce GT 745M
    Monitor(s) Displays
    Acer S231HL
    Screen Resolution
    1920 x 1080

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