scoldilocks
Member
- Messages
- 37
Hi all,
Have been having issues with random BSODs (DPC Watchdog Violations) on a new notebook (purchased August 2014.) There is no common thread of what is running/what I am doing when the BSOD occurs, but they are now happening with increasing frequency (1-2 times per day). Just want to solve it as it's driving me nuts.
The only thing I can say about the error is that it has never happened when I'm mobile with my laptop, i.e. not connected to the USB hub (I've also updated that driver.) It only happens when I am connected and using various peripherals, including second display, keyboard/mouse. That said, that's the set-up under which I use the machine 90% of the time so who knows if related.
Have read through a ton of forums and have tried some simple recommendations given to others with a similar issue. Unfortunately I have not kept a record of what I did, but these include scanning for malware/viruses using Norton and BitDefender, updating various drivers, disabling quick start, changing power management, etc.
I have not used any memory or disk check utilities because I can't figure out how to get Windows 8.1 to boot from USB. (I checked in BIOS and couldn't find a way to set a boot order to boot from USB, maybe I missed it). I also don't think I have a CD here.
Attached are my SF Diag logs (great tool, btw). Below is a system summary and a mini-dump summary which shows the most recent drivers involved, etc.
Any help will be HUGELY appreciated, but keep in mind I only know enough to be dangerous - I'm not uber-techie.
System Summary
OS Microsoft Windows 8.1
System Type x64
Version 6.3.9600 Build 9600
Manuf/Model ASUS Q550LF (Notebook)
Processor Intel Core i7-4500U (1.80GHz, 2401 Mhz, Dual Core)
BIOS Version/Date Q550LF.212, 1/13/2014
Installed Memory 8.00 GB
Available 4.41 GB
Virtual Memory 8.39 GB
Available VM 4.43 GB
Page File Space 512 MB
Display Adapters
Intel(R) HD Graphics Family, driver version 10.18.10.3345
NVIDIA GeForce GT 745M, driver version 9.18.13.3165
Snapshot of mini-dumps:
Date Bugchk code Caused by Caused by Address Crash Address
11/24/2014 0x00000133 igdkmd64.sys igdkmd64.sys+233a49 ntoskrnl.exe+14f1a0
11/22/2014 0x00000133 Wdf01000.sys Wdf01000.sys+26a0559 ntoskrnl.exe+14f1a0
11/21/2014 0x00000133 ntoskrnl.exe ntoskrnl.exe+14f1a0 ntoskrnl.exe+14f1a0
11/15/2014 0x00000133 Wdf01000.sys Wdf01000.sys+2596559 ntoskrnl.exe+14f1a0
11/14/2014 0x00000050 ntoskrnl.exe ntoskrnl.exe+14f1a0 ntoskrnl.exe+14f1a0
11/13/2104 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+14f1a0
11/9/2014 0x00000133 fileinfo.sys fileinfo.sys+1d61559 ntoskrnl.exe+153ca0
11/8/2014 0x00000133 Beep.SYS Beep.SYS+e1c559 ntoskrnl.exe+153ca0
11/5/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
11/3/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
10/22/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
10/16/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
10/6/2014 0x00000133 BOOTVID.dll BOOTVID.dll+2785559 ntoskrnl.exe+153ca0
9/19/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153ca0
9/16/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153ca0
9/15/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153ca0
9/14/2014 0x0000009f ntoskrnl.exe ntoskrnl.exe+153fa0 ntoskrnl.exe+153fa0
9/13/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153fa0
9/12/2014 0x00000133 ntoskrnl.exe ntoskrnl.exe+153fa0 ntoskrnl.exe+153fa0
Another crash occurred while I was writing this, but I did not re-run the tool to grab the info before posting. Will run it now though and post if it involves yet a new driver or bug code.
Thank goodness for auto-save and for this forum!
Have been having issues with random BSODs (DPC Watchdog Violations) on a new notebook (purchased August 2014.) There is no common thread of what is running/what I am doing when the BSOD occurs, but they are now happening with increasing frequency (1-2 times per day). Just want to solve it as it's driving me nuts.
The only thing I can say about the error is that it has never happened when I'm mobile with my laptop, i.e. not connected to the USB hub (I've also updated that driver.) It only happens when I am connected and using various peripherals, including second display, keyboard/mouse. That said, that's the set-up under which I use the machine 90% of the time so who knows if related.
Have read through a ton of forums and have tried some simple recommendations given to others with a similar issue. Unfortunately I have not kept a record of what I did, but these include scanning for malware/viruses using Norton and BitDefender, updating various drivers, disabling quick start, changing power management, etc.
I have not used any memory or disk check utilities because I can't figure out how to get Windows 8.1 to boot from USB. (I checked in BIOS and couldn't find a way to set a boot order to boot from USB, maybe I missed it). I also don't think I have a CD here.
Attached are my SF Diag logs (great tool, btw). Below is a system summary and a mini-dump summary which shows the most recent drivers involved, etc.
Any help will be HUGELY appreciated, but keep in mind I only know enough to be dangerous - I'm not uber-techie.
System Summary
OS Microsoft Windows 8.1
System Type x64
Version 6.3.9600 Build 9600
Manuf/Model ASUS Q550LF (Notebook)
Processor Intel Core i7-4500U (1.80GHz, 2401 Mhz, Dual Core)
BIOS Version/Date Q550LF.212, 1/13/2014
Installed Memory 8.00 GB
Available 4.41 GB
Virtual Memory 8.39 GB
Available VM 4.43 GB
Page File Space 512 MB
Display Adapters
Intel(R) HD Graphics Family, driver version 10.18.10.3345
NVIDIA GeForce GT 745M, driver version 9.18.13.3165
Snapshot of mini-dumps:
Date Bugchk code Caused by Caused by Address Crash Address
11/24/2014 0x00000133 igdkmd64.sys igdkmd64.sys+233a49 ntoskrnl.exe+14f1a0
11/22/2014 0x00000133 Wdf01000.sys Wdf01000.sys+26a0559 ntoskrnl.exe+14f1a0
11/21/2014 0x00000133 ntoskrnl.exe ntoskrnl.exe+14f1a0 ntoskrnl.exe+14f1a0
11/15/2014 0x00000133 Wdf01000.sys Wdf01000.sys+2596559 ntoskrnl.exe+14f1a0
11/14/2014 0x00000050 ntoskrnl.exe ntoskrnl.exe+14f1a0 ntoskrnl.exe+14f1a0
11/13/2104 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+14f1a0
11/9/2014 0x00000133 fileinfo.sys fileinfo.sys+1d61559 ntoskrnl.exe+153ca0
11/8/2014 0x00000133 Beep.SYS Beep.SYS+e1c559 ntoskrnl.exe+153ca0
11/5/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
11/3/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
10/22/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
10/16/2014 0x00000133 igdkmd64.sys igdkmd64.sys+5d559 ntoskrnl.exe+153ca0
10/6/2014 0x00000133 BOOTVID.dll BOOTVID.dll+2785559 ntoskrnl.exe+153ca0
9/19/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153ca0
9/16/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153ca0
9/15/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153ca0
9/14/2014 0x0000009f ntoskrnl.exe ntoskrnl.exe+153fa0 ntoskrnl.exe+153fa0
9/13/2014 0x00000133 hal.dll hal.dll+54db0 ntoskrnl.exe+153fa0
9/12/2014 0x00000133 ntoskrnl.exe ntoskrnl.exe+153fa0 ntoskrnl.exe+153fa0
Another crash occurred while I was writing this, but I did not re-run the tool to grab the info before posting. Will run it now though and post if it involves yet a new driver or bug code.
Thank goodness for auto-save and for this forum!
My Computer
System One
-
- OS
- Windows 8.1 x64
- Computer type
- Laptop
- System Manufacturer/Model
- Asus Q550-LF
- CPU
- Intel Core i7-4500U
- Graphics Card(s)
- Intel(R) HD Graphics Family, NVIDIA GeForce GT 745M
- Monitor(s) Displays
- Acer S231HL
- Screen Resolution
- 1920 x 1080