Windows 8 and 8.1 Forums


Win 8 laptop crashes every now and then

  1. #11


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Did you run Driver Verifier as I asked? If yes, then I suspect a hardware problem with the ethernet card.
    What did HP Support say when you talked with them?

    If you haven't run Driver Verifier, please do so before proceeding to the next step (instructions here: Driver Verifier Settings )

    The next step is to disable the ethernet card and see if that helps.
    If possible, disable it in the BIOS.
    If it's not in the BIOS, uninstall it in Device Manager and then disable the device before it reinstalls the drivers.
    Test for further BSOD's

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu May  9 12:59:15.703 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\050913-49343-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:1 days 4:00:22.478
    Probably caused by :pci.sys
    BugCheck 9F, {3, fffffa800557e880, fffff8014dcce770, fffffa80075732f0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800557e880, Physical Device Object of the stack
    Arg3: fffff8014dcce770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa80075732f0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_Rt630x64_IMAGE_pci.sys
      BIOS Version                  F.26
      BIOS Release Date             02/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu May  9 12:59:15.703 2013 (UTC - 4:00)**************************
    vmci.sys                     Mon Apr 30 21:14:27 2012 (4F9F38F3)
    vsock.sys                    Mon Apr 30 21:15:24 2012 (4F9F392C)
    BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
    appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
    VMNET.SYS                    Sun Jul  8 03:58:34 2012 (4FF93DAA)
    vmnetbridge.sys              Sun Jul  8 03:59:19 2012 (4FF93DD7)
    amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
    hiber_amd_sata.sys           Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
    Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
    hcmon.sys                    Wed Aug  1 20:10:29 2012 (5019C575)
    vmnetuserif.sys              Wed Aug 15 16:31:54 2012 (502C073A)
    VMkbd.sys                    Wed Aug 15 17:03:47 2012 (502C0EB3)
    vmx86.sys                    Wed Aug 15 18:05:11 2012 (502C1D17)
    stwrt64.sys                  Sun Aug 19 22:51:39 2012 (5031A63B)
    AtihdW86.sys                 Tue Aug 21 22:26:37 2012 (5034435D)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    amdkmpfd.sys                 Thu Sep 13 19:02:55 2012 (5052661F)
    hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
    Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
    rtbth.sys                    Tue Oct  2 04:37:19 2012 (506AA7BF)
    atikmpag.sys                 Sat Feb 16 02:28:14 2013 (511F350E)
    atikmdag.sys                 Sat Feb 16 03:35:06 2013 (511F44BA)
    netr28x.sys                  Mon Feb 18 17:48:30 2013 (5122AFBE)
    aswRvrt.sys                  Wed May  1 19:22:25 2013 (5181A3B1)
    aswFsBlk.SYS                 Wed May  1 19:22:39 2013 (5181A3BF)
    aswMonFlt.sys                Wed May  1 19:22:46 2013 (5181A3C6)
    aswTdi.SYS                   Wed May  1 19:22:55 2013 (5181A3CF)
    aswrdr2.sys                  Wed May  1 19:23:03 2013 (5181A3D7)
    aswSP.SYS                    Wed May  1 19:23:52 2013 (5181A408)
    aswSnx.SYS                   Wed May  1 19:23:56 2013 (5181A40C)
    aswVmm.sys                   Thu May  2 10:52:28 2013 (51827DAC)
    
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    hiber_amd_sata.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=VMkbd.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    aswRvrt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswTdi.SYS
    aswrdr2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
    http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
    aswVmm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

      My System SpecsSystem Spec

  2. #12


    Posts : 23
    Win 8 64-bit


    it crashed after 4 days again......i still haven't run the driver verifier as it requires to create the system disk first..didnt find the time to do that as i my examinations are going on........could you plz again confirm whether it is still the fault of ethernet drivers.....uploading the dump file
      My System SpecsSystem Spec

  3. #13


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Yes, it's still blaming the ethernet drivers.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon May 13 05:40:37.742 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051313-43773-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
    System Uptime:2 days 2:07:09.991
    Probably caused by :pci.sys
    BugCheck 9F, {3, fffffa8005507880, fffff80037728770, fffffa8007b273c0}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8005507880, Physical Device Object of the stack
    Arg3: fffff80037728770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa8007b273c0, The blocked IRP
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_3_Rt630x64_IMAGE_pci.sys
      BIOS Version                  F.26
      BIOS Release Date             02/21/2013
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion g6 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon May 13 05:40:37.742 2013 (UTC - 4:00)**************************
    vmci.sys                     Mon Apr 30 21:14:27 2012 (4F9F38F3)
    vsock.sys                    Mon Apr 30 21:15:24 2012 (4F9F392C)
    BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
    appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
    usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
    RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
    VMNET.SYS                    Sun Jul  8 03:58:34 2012 (4FF93DAA)
    vmnetbridge.sys              Sun Jul  8 03:59:19 2012 (4FF93DD7)
    amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
    hiber_amd_sata.sys           Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
    Rt630x64.sys                 Mon Jul 30 12:03:12 2012 (5016B040)
    hcmon.sys                    Wed Aug  1 20:10:29 2012 (5019C575)
    vmnetuserif.sys              Wed Aug 15 16:31:54 2012 (502C073A)
    VMkbd.sys                    Wed Aug 15 17:03:47 2012 (502C0EB3)
    vmx86.sys                    Wed Aug 15 18:05:11 2012 (502C1D17)
    stwrt64.sys                  Sun Aug 19 22:51:39 2012 (5031A63B)
    AtihdW86.sys                 Tue Aug 21 22:26:37 2012 (5034435D)
    SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    amdkmpfd.sys                 Thu Sep 13 19:02:55 2012 (5052661F)
    hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
    Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
    rtbth.sys                    Tue Oct  2 04:37:19 2012 (506AA7BF)
    atikmpag.sys                 Sat Feb 16 02:28:14 2013 (511F350E)
    atikmdag.sys                 Sat Feb 16 03:35:06 2013 (511F44BA)
    netr28x.sys                  Mon Feb 18 17:48:30 2013 (5122AFBE)
    aswRvrt.sys                  Thu May  9 04:47:02 2013 (518B6286)
    aswVmm.sys                   Thu May  9 04:47:06 2013 (518B628A)
    aswFsBlk.SYS                 Thu May  9 04:47:16 2013 (518B6294)
    aswMonFlt.sys                Thu May  9 04:47:23 2013 (518B629B)
    aswTdi.SYS                   Thu May  9 04:47:32 2013 (518B62A4)
    aswrdr2.sys                  Thu May  9 04:47:41 2013 (518B62AD)
    aswSP.SYS                    Thu May  9 04:48:25 2013 (518B62D9)
    aswSnx.SYS                   Thu May  9 04:48:30 2013 (518B62DE)
    
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    BtAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    hiber_amd_sata.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=VMkbd.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    rtbth.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    aswRvrt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    aswVmm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswTdi.SYS
    aswrdr2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
    http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
      My System SpecsSystem Spec

  4. #14


    Posts : 23
    Win 8 64-bit


    would that be fine if i try to install drivers for the ethernet controller from the Realtek website...
      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It can't hurt to install the Realtek drivers. But you've already tried different drivers before, so it's unlikely that 2 separate drivers had the same problem.

    IMO it's either another program that's causing this (that's why I asked for Driver Verifier to be enabled) - or it's the ethernet hardware that's at fault.

    Another thing to try would be to disable the ethernet controller in the BIOS - but I don't know if your BIOS has the ability to do this (laptop BIOS's usually don't have many options).
      My System SpecsSystem Spec

  6. #16


    Posts : 23
    Win 8 64-bit


    windows just crashed while booting up the laptop with drivers verifier turned on.. got a sad face on the screen with error DRIVER_VERIFIER_DETECTED_VIOLATION,,tried to restart the latop ,,once again got the same error,, tried after some time..This time windows showed automatic repair service and restored the window to the last restore point which i made before turning on the driver verifier...uploading the dump file..
      My System SpecsSystem Spec

  7. #17


    Posts : 65
    Viewing through Windows 7, me like-a-discuss 8 though


    You-a Mr. Novice-man, it is you very bad Avast making-a problem.

    You make-it-a-go-away by full uninstall and you make happy.

    Turn on Windows Defender service when all a done and set it so it is Automatic too: services.msc

    Any time there is network bsod and network drivers are good, always look to security software, vpn software, or 3rd party networking software as make-a problem.
      My System SpecsSystem Spec

  8. #18


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Nice work Mookalookabutu !

    Also, ensure that the Windows Firewall is turned on.

    Here's the dump file results that Mookalookabutu has already addressed:


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue May 14 15:19:28.622 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051513-55286-01.dmp]
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16579.amd64fre.win8_gdr.130408-1425
    System Uptime:0 days 0:00:16.531
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
    Probably caused by :aswSnx.SYS
    BugCheck C4, {62, fffffa80062640e0, fffffa80062644c0, 1}
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    Arguments: 
    Arg1: 0000000000000062, A driver has forgotten to free its pool allocations prior to unloading.
    Arg2: fffffa80062640e0, name of the driver having the issue.
    Arg3: fffffa80062644c0, verifier internal structure with driver information.
    Arg4: 0000000000000001, total # of (paged+nonpaged) allocations that weren't freed.
        Type !verifier 3 drivername.sys for info on the allocations
        that were leaked that caused the bugcheck.
    BUGCHECK_STR:  0xc4_62
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue May 14 15:19:28.622 2013 (UTC - 4:00)**************************
    vmci.sys                    Mon Apr 30 21:14:27 2012 (4F9F38F3)
    vsock.sys                   Mon Apr 30 21:15:24 2012 (4F9F392C)
    amd_sata.sys                Mon Jul 23 14:34:48 2012 (500D9948)
    amd_xata.sys                Mon Jul 23 14:34:52 2012 (500D994C)
    amdkmpfd.sys                Thu Sep 13 19:02:55 2012 (5052661F)
    hpdskflt.sys                Mon Sep 24 11:31:14 2012 (50607CC2)
    aswRvrt.sys                 Thu May  9 04:47:02 2013 (518B6286)
    aswVmm.sys                  Thu May  9 04:47:06 2013 (518B628A)
    aswSnx.SYS                  Thu May  9 04:48:30 2013 (518B62DE)
    
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    aswRvrt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    aswVmm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
      My System SpecsSystem Spec

  9. #19


    Posts : 65
    Viewing through Windows 7, me like-a-discuss 8 though


    Thanks Usasma.

    From Novice's p.m. - "hello sir,
    thanks for your reply..as you mentioned it is avast which is creating problems so could you please suggest any other free antivirus solution which can work fine with win 8 as windows defender is not too good for protection(stated by many websites..)"

    to which I'll respond here:

    Defender is better than they all say and think but if you really want some 3rd party anti-virus, install Kaspersky - stay away from AVG. If you install it, keep the actual software itself up to date as much as possible to lessen the chance of further bsods.
      My System SpecsSystem Spec

  10. #20


    Posts : 23
    Win 8 64-bit


    as suggested uninstalled the avast and installed the kaspersky internet security 2013,,,,laptop worked fine in morning but just crashed while shutting down...uploading the dump file..
      My System SpecsSystem Spec

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