Win 8 laptop crashes every now and then

Mookalookabutu · May 15, 2013

novice18 said:
as suggested uninstalled the avast and installed the kaspersky internet security 2013,,,,laptop worked fine in morning but just crashed while shutting down...uploading the dump file..

heh heh, yeah Kaspersky, but never any suite packages is a basic rule. There are exceptions such as Zone Alarm + Antivirus. (It has Kaspersky av built in.) That's good stuff.

X64_0x9F_3_Rt630x64_IMAGE_pci.sys

Your network driver bugged out. The new Kaspersky you installed did it.

Only install anti-virus from them or as said, look to ZA+Antivirus if you really want a package instead.

The Realtek driver is good from July 30, 2012, but if there actually is an update, those are always good too.

novice18 · May 19, 2013

i installed the latest ethernet card drivers from the realtek website.....laptop didnt crash for 2 days but it crashed last night and this morning......my friend suggested me to install whocrashed software to analyse memory dumps and it pointed out some ntoskrnl.exe behind the crash.....uploading the dump file....

usasma · May 19, 2013

Still blames the Realtek drivers. Please run Driver Verifier again to see if we can force another crash that might help name the offending driver. Should Driver Verifier not give up that info, then I'd have to figure that the ethernet card is having problems.

The test for that is to uninstall the drivers for the ethernet card and disable it in the BIOS. If the BIOS doesn't have a setting for this, then you'll have to disable it in Device Manager (after uninstalling the driver).

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sun May 19 00:19:44.825 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051913-57127-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]0 days 13:48:02.290[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa8004d51880, fffff800d2440770, fffffa8007895550}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004d51880, Physical Device Object of the stack
Arg3: fffff800d2440770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8007895550, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_Rt630x64_IMAGE_pci.sys[/B]
  BIOS Version                  F.26
  BIOS Release Date             02/21/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat May 18 09:41:42.340 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\051813-54787-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]2 days 2:42:08.976[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa80054ff880, fffff8009ee31770, fffffa800a7d5e10}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80054ff880, Physical Device Object of the stack
Arg3: fffff8009ee31770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800a7d5e10, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_Rt630x64_IMAGE_pci.sys[/B]
  BIOS Version                  F.26
  BIOS Release Date             02/21/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sun May 19 00:19:44.825 2013 (UTC - 4:00)**************************
vmci.sys                     Mon Apr 30 21:14:27 2012 (4F9F38F3)
vsock.sys                    Mon Apr 30 21:15:24 2012 (4F9F392C)
BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
usbfilter.sys                Tue Jun 19 07:07:40 2012 (4FE05D7C)
kl1.sys                      Tue Jun 19 09:27:15 2012 (4FE07E33)
RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
VMNET.SYS                    Sun Jul  8 03:58:34 2012 (4FF93DAA)
vmnetbridge.sys              Sun Jul  8 03:59:19 2012 (4FF93DD7)
hiber_amd_sata.sys           Mon Jul 23 14:34:48 2012 (500D9948)
amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
hcmon.sys                    Wed Aug  1 20:10:29 2012 (5019C575)
klim6.sys                    Thu Aug  2 07:08:40 2012 (501A5FB8)
vmnetuserif.sys              Wed Aug 15 16:31:54 2012 (502C073A)
VMkbd.sys                    Wed Aug 15 17:03:47 2012 (502C0EB3)
vmx86.sys                    Wed Aug 15 18:05:11 2012 (502C1D17)
stwrt64.sys                  Sun Aug 19 22:51:39 2012 (5031A63B)
AtihdW86.sys                 Tue Aug 21 22:26:37 2012 (5034435D)
SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
klkbdflt.sys                 Mon Sep  3 09:54:42 2012 (5044B6A2)
klmouflt.sys                 Mon Sep  3 10:20:14 2012 (5044BC9E)
amdkmpfd.sys                 Thu Sep 13 19:02:55 2012 (5052661F)
hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
rtbth.sys                    Tue Oct  2 04:37:19 2012 (506AA7BF)
atikmpag.sys                 Sat Feb 16 02:28:14 2013 (511F350E)
atikmdag.sys                 Sat Feb 16 03:35:06 2013 (511F44BA)
klwfp.sys                    Wed Feb 27 03:48:31 2013 (512DC85F)
Rt630x64.sys                 Mon Mar  4 02:15:32 2013 (51344A14)
kneps.sys                    Tue Mar  5 04:09:23 2013 (5135B643)
klflt.sys                    Tue Mar 26 10:44:39 2013 (5151B457)
klif.sys                     Tue Mar 26 11:05:41 2013 (5151B945)
netr28x.sys                  Fri Apr 12 22:22:01 2013 (5168C149)
[/font]

novice18 · May 28, 2013

my laptop crashed today after been working fine for a week........attached the dump file...

usasma · May 28, 2013

Did you disable the network card in the BIOS or in Device Manager? The memory dump still lists the network driver - which means that the driver is still loading.

Try uninstalling Kaspersky (just a hunch) - make sure to enable Windows Defender (in the Action Center in the System Notification Area (down by the time in the lower right corner of the Desktop)). Also make sure that the Windows Firewall is turned on (using Control Panel).

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue May 28 04:37:52.646 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052813-59342-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16581.amd64fre.win8_gdr.130410-1505
System Uptime:[B]3 days 16:24:39.898[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa8005593880, fffff80267ce8770, fffffa800400f010}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8005593880, Physical Device Object of the stack
Arg3: fffff80267ce8770, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800400f010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_Rt630x64_IMAGE_pci.sys[/B]
  BIOS Version                  F.26
  BIOS Release Date             02/21/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion g6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue May 28 04:37:52.646 2013 (UTC - 4:00)**************************
BtAudioBus.sys               Thu Jun 14 23:17:09 2012 (4FDAA935)
appexDrv.sys                 Sun Jun 17 01:00:54 2012 (4FDD6486)
kl1.sys                      Tue Jun 19 09:27:15 2012 (4FE07E33)
RtsP2Stor.sys                Tue Jul  3 02:00:43 2012 (4FF28A8B)
amd_sata.sys                 Mon Jul 23 14:34:48 2012 (500D9948)
amd_xata.sys                 Mon Jul 23 14:34:52 2012 (500D994C)
klim6.sys                    Thu Aug  2 07:08:40 2012 (501A5FB8)
stwrt64.sys                  Sun Aug 19 22:51:39 2012 (5031A63B)
AtihdW86.sys                 Tue Aug 21 22:26:37 2012 (5034435D)
SynTP.sys                    Fri Aug 24 19:20:26 2012 (50380C3A)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
klkbdflt.sys                 Mon Sep  3 09:54:42 2012 (5044B6A2)
klmouflt.sys                 Mon Sep  3 10:20:14 2012 (5044BC9E)
amdkmpfd.sys                 Thu Sep 13 19:02:55 2012 (5052661F)
hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
rtbth.sys                    Tue Oct  2 04:37:19 2012 (506AA7BF)
atikmpag.sys                 Sat Feb 16 02:28:14 2013 (511F350E)
atikmdag.sys                 Sat Feb 16 03:35:06 2013 (511F44BA)
klwfp.sys                    Wed Feb 27 03:48:31 2013 (512DC85F)
Rt630x64.sys                 Mon Mar  4 02:15:32 2013 (51344A14)
kneps.sys                    Tue Mar  5 04:09:23 2013 (5135B643)
klflt.sys                    Tue Mar 26 10:44:39 2013 (5151B457)
klif.sys                     Tue Mar 26 11:05:41 2013 (5151B945)
netr28x.sys                  Fri Apr 12 22:22:01 2013 (5168C149)
[/font]

Win 8 laptop crashes every now and then

Mookalookabutu

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novice18

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usasma

Mr. Cranky Pants

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novice18

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usasma

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