USB not working

[Ztruker]

and Advanced Chipset Features.

 

[lastof]

Maybe some of the other techs can help out here. Look at his Advanced BIOS menu, and the 2 references to the Floppy drive - as far as I know, floppys have not been included in computers for quite some time - is it possible that his problem is simply an outdated motherboard/BIOS/chipset?

To the OP: What make/model computer is this? Did you just upgrade to Windows 8 from a previous OS, like Vista?

If you cannot find any references to USB controllers, before you close BIOS, under 'Advanced Chipset Features', go to the option labeled 'First Boot Device' and cycle through the options, is USB one of the available options (to be able to boot from)? Be sure to change it back to whatever it was, or simply don't save when you exit, but check to see if you are given this option.

 

[lunix]

I'd look in the Integrated Peripherals section.

Nothing looking familiar here:

 

[lunix]

Maybe some of the other techs can help out here. Look at his Advanced BIOS menu, and the 2 references to the Floppy drive - as far as I know, floppys have not been included in computers for quite some time - is it possible that his problem is simply an outdated motherboard/BIOS/chipset?

To the OP: What make/model computer is this? Did you just upgrade to Windows 8 from a previous OS, like Vista?

If you cannot find any references to USB controllers, before you close BIOS, under 'Advanced Chipset Features', go to the option labeled 'First Boot Device' and cycle through the options, is USB one of the available options (to be able to boot from)? Be sure to change it back to whatever it was, or simply don't save when you exit, but check to see if you are given this option.

It is possible, but I dont understand why it didnt make problems until now. I dont remember it stopped working after any update or anything like that.

System manufacturer and model (which I think it is what you asked me for) arent listed in System Information...


No, I upgraded to Windows 8 more than a year ago, and the problem started just a few months ago. Again, I cant connect it to anything else.

 

[Ztruker]

Post a screen shot as I asked for here: http://www.eightforums.com/drivers-hardware/51428-usb-not-working.html#post413795

 

[lunix]

Drive Cleanup is totally different than Driver Sweep. Please give Drive Cleanup a try.

If it doesn't help, open a Elevated Command Prompt:

Click on the Start button and type cmd.
DO NOT press Enter or click Go.
Look at the upper part of the window and you will see cmd.exe.
Right click on it and select Run as Administrator.

Next, type set devmgr_show_nonpresent_devices=1 and press Enter.
Type devmgmt.msc and press Enter to open Device Manager.
Click on View then Show hidden devices.

Post a screen shot as you did before.

Which of these?

Download V0.8.1 (Bugfix for Win8):
drivecleanup.zip
Download V0.8.0 (WPDs):
drivecleanup080.zip
Download V0.7 (without WPDs):
drivecleanup07.zip
Download V0.4 (without registry cleaning):
drivecleanup04.zip

 

[Ztruker]

The first one.

 

[alphanumeric]

Maybe some of the other techs can help out here. Look at his Advanced BIOS menu, and the 2 references to the Floppy drive - as far as I know, floppys have not been included in computers for quite some time - is it possible that his problem is simply an outdated motherboard/BIOS/chipset?

To the OP: What make/model computer is this? Did you just upgrade to Windows 8 from a previous OS, like Vista?

If you cannot find any references to USB controllers, before you close BIOS, under 'Advanced Chipset Features', go to the option labeled 'First Boot Device' and cycle through the options, is USB one of the available options (to be able to boot from)? Be sure to change it back to whatever it was, or simply don't save when you exit, but check to see if you are given this option.

If I read his original post correctly, his USB ports were working and then stopped working. The motherboard has USB ports so there must be an option to enable them in the BIOS. Some motherboards still have the floppy drive connector on them. If you don't use a floppy drive you can disable the port in the BIOS. Same deal for serial and parallel ports and IDE ports. My motherboard has all three and I disabled all of them in the BIOS as I don't use them. All my drives are SATA and my printer/all in one is USB.

Checking the BIOS to see if the USB ports are enabled is a real stab in the dark as somebody would have had to go in and disabled them manually. I'm leaning more towards a motherboard fault. If it was a driver issue they should show up with a yellow ! in device manager or as an unknown device. Being completely missing tells me its more than just a driver issue. USB port drivers are baked into Windows.

 

[alphanumeric]

I'd look in the Integrated Peripherals section.

Nothing looking familiar here:
View attachment 48650
View attachment 48652

Check the sub menus for onchip PCI device and onboard PCI device.

 

[alphanumeric]

These are USB ports built into the motherboard right? And not an add in card?

 

[lunix]

Drive Cleanup is totally different than Driver Sweep. Please give Drive Cleanup a try.

If it doesn't help, open a Elevated Command Prompt:

Click on the Start button and type cmd.
DO NOT press Enter or click Go.
Look at the upper part of the window and you will see cmd.exe.
Right click on it and select Run as Administrator.

Next, type set devmgr_show_nonpresent_devices=1 and press Enter.
Type devmgmt.msc and press Enter to open Device Manager.
Click on View then Show hidden devices.

Post a screen shot as you did before.

No changes after the Driver Sweep, although it says USB devices/hubs not removed.

But...

 

[lastof]

Expand the last entry (USB Controllers) and take a screenshot.

 

[lunix]

Expand the last entry (USB Controllers) and take a screenshot.

( Why did we need to do this through command prompt and as admin? I just tried it the usual way Id open Device Manager, show hidden devices, and expanded the USB, exactly the same thing shows up. )

 

[Ztruker]

If you see the same thing either way then you must have an defined environment variable called devmgr_show_nonpresent_devices with a value of 1.

There is something drastically wrong though. All your USB devices show greyed out which means not installed or not available. It should look more like this:



When you ran Drive Cleanup (not Driver Sweep) it should have removed all the not available USB devices, though it's reporting USB devices/hubs not removed indicates again there is a problem with your USB.

 

[lastof]

Sorry for the delay. Take these steps to clean everything up. Windows will create a new device entry everytime you use a USB device and will quickly become overwhelmed whenever you remove them (ie., when they are not present). Windows searches for these devices everytime you boot and will drastically slow your boot times as well.

First, go back to your command prompt and make sure you have the hidden devices command on, as Ztrucker explained, here are the steps from the beginning:

1. Windows Key + X

2. Choose Command Prompt (admin)

3. Type (or copy and paste):


SET DEVMGR_SHOW_NONPRESENT_DEVICES=1

4. After you execute the above, type at the command prompt:

DEVMGMT

5. In Device Manager, make sure you check in the View menu that "Show Hidden Devices" is selected

6. Make sure you have no USB devices/external hubs/ports/etc plugged in

6. Expand your "Universal Serial Bus Controllers" menu, select every device with a greyed out icon and hit your "Delete" key on each one. Do not delete the driver software (leave the checkbox in the 2nd prompt unmarked).

7. Restart windows and plug something into a USB port - if your hardware is ok, Windows will re-initialize the controllers and add the device.

If this doesn't work, you probably have a hardware problem. Let us know.

 

[lunix]

Sorry for the delay. Take these steps to clean everything up. Windows will create a new device entry everytime you use a USB device and will quickly become overwhelmed whenever you remove them (ie., when they are not present). Windows searches for these devices everytime you boot and will drastically slow your boot times as well.

First, go back to your command prompt and make sure you have the hidden devices command on, as Ztrucker explained, here are the steps from the beginning:

1. Windows Key + X

2. Choose Command Prompt (admin)

3. Type (or copy and paste):


SET DEVMGR_SHOW_NONPRESENT_DEVICES=1

4. After you execute the above, type at the command prompt:

DEVMGMT

5. In Device Manager, make sure you check in the View menu that "Show Hidden Devices" is selected

6. Make sure you have no USB devices/external hubs/ports/etc plugged in

6. Expand your "Universal Serial Bus Controllers" menu, select every device with a greyed out icon and hit your "Delete" key on each one. Do not delete the driver software (leave the checkbox in the 2nd prompt unmarked).

7. Restart windows and plug something into a USB port - if your hardware is ok, Windows will re-initialize the controllers and add the device.

If this doesn't work, you probably have a hardware problem. Let us know.

Its alright I didnt get this though:
6. "...Do not delete the driver software (leave the checkbox in the 2nd prompt unmarked). " - is this one of the greyed out things in the USB Controllers? And where exactly is the checkbox located? :/

 

[lastof]

Sorry for the delay. Take these steps to clean everything up. Windows will create a new device entry everytime you use a USB device and will quickly become overwhelmed whenever you remove them (ie., when they are not present). Windows searches for these devices everytime you boot and will drastically slow your boot times as well.

First, go back to your command prompt and make sure you have the hidden devices command on, as Ztrucker explained, here are the steps from the beginning:

1. Windows Key + X

2. Choose Command Prompt (admin)

3. Type (or copy and paste):


SET DEVMGR_SHOW_NONPRESENT_DEVICES=1

4. After you execute the above, type at the command prompt:

DEVMGMT

5. In Device Manager, make sure you check in the View menu that "Show Hidden Devices" is selected

6. Make sure you have no USB devices/external hubs/ports/etc plugged in

6. Expand your "Universal Serial Bus Controllers" menu, select every device with a greyed out icon and hit your "Delete" key on each one. Do not delete the driver software (leave the checkbox in the 2nd prompt unmarked).

7. Restart windows and plug something into a USB port - if your hardware is ok, Windows will re-initialize the controllers and add the device.

If this doesn't work, you probably have a hardware problem. Let us know.

Its alright I didnt get this though:
6. "...Do not delete the driver software (leave the checkbox in the 2nd prompt unmarked). " - is this one of the greyed out things in the USB Controllers? And where exactly is the checkbox located? :/

Select a greyed out device and hit DEL, after you hit the DEL key, Windows will first prompt you on whether you are sure or not, after you hit OK, you should get a second prompt that asks if you want to keep the device drivers or not, just make sure not to delete the device drivers...

...the last time I did this was on Windows 7, and I'm assuming it is the same for Win 8, but if I'm wrong, then just hit OK for the first prompt asking if you are sure you want to delete, then move on to the next device to delete. Remember, you have to delete them individually, not as a group, and in your case, where everything is greyed out, you will be deleting all of them one by one.

 

[lunix]

Sorry for the delay. Take these steps to clean everything up. Windows will create a new device entry everytime you use a USB device and will quickly become overwhelmed whenever you remove them (ie., when they are not present). Windows searches for these devices everytime you boot and will drastically slow your boot times as well.

First, go back to your command prompt and make sure you have the hidden devices command on, as Ztrucker explained, here are the steps from the beginning:

1. Windows Key + X

2. Choose Command Prompt (admin)

3. Type (or copy and paste):


SET DEVMGR_SHOW_NONPRESENT_DEVICES=1

4. After you execute the above, type at the command prompt:

DEVMGMT

5. In Device Manager, make sure you check in the View menu that "Show Hidden Devices" is selected

6. Make sure you have no USB devices/external hubs/ports/etc plugged in

6. Expand your "Universal Serial Bus Controllers" menu, select every device with a greyed out icon and hit your "Delete" key on each one. Do not delete the driver software (leave the checkbox in the 2nd prompt unmarked).

7. Restart windows and plug something into a USB port - if your hardware is ok, Windows will re-initialize the controllers and add the device.

If this doesn't work, you probably have a hardware problem. Let us know.

Its alright I didnt get this though:
6. "...Do not delete the driver software (leave the checkbox in the 2nd prompt unmarked). " - is this one of the greyed out things in the USB Controllers? And where exactly is the checkbox located? :/

Select a greyed out device and hit DEL, after you hit the DEL key, Windows will first prompt you on whether you are sure or not, after you hit OK, you should get a second prompt that asks if you want to keep the device drivers or not, just make sure not to delete the device drivers...

...the last time I did this was on Windows 7, and I'm assuming it is the same for Win 8, but if I'm wrong, then just hit OK for the first prompt asking if you are sure you want to delete, then move on to the next device to delete. Remember, you have to delete them individually, not as a group, and in your case, where everything is greyed out, you will be deleting all of them one by one.

Late reply, sorry.

I started deleting them, after deleting the first 9 (last one I deleted was Intel USB ... 293A), the Universal Series Bus controller section doesnt show up anymore, even when "Show hidden devices" is ticked. Also tried redoing all the steps again multiple times, still nothing.
This is getting really weird.

 

[IrregularHonour]

I have the same problem!

Hey everyone! I found this thread looking for a solution for the exact same issue on my laptop. (I only bought the laptop last year too!)

I followed all the steps mentioned in the thread except for the BIOS suggestion. Everything happened the same way that happened to Lunix, and now I'm stuck at the last place was posted- having the usb hub show up, and then disappear again.

I really need my usb ports! I'm a uni student!!

Lunix, did you ever find a solution?

 

[lunix]

Hey everyone! I found this thread looking for a solution for the exact same issue on my laptop. (I only bought the laptop last year too!)

I followed all the steps mentioned in the thread except for the BIOS suggestion. Everything happened the same way that happened to Lunix, and now I'm stuck at the last place was posted- having the usb hub show up, and then disappear again.

I really need my usb ports! I'm a uni student!!

Lunix, did you ever find a solution?

Hi!
No, I never did, everyone left this thread a while ago, my USB still isn't working.