Windows 8 and 8.1 Forums

USB not working

  1. #1


    Posts : 44
    Windows 8.1

    USB not working


    Its really simple, none of my USB ports are working, at all. I dont get any message or any feedback there is a device plugged in. It happened randomly, and its not working for months now.

    Now, I was wondering if there is any way to try to fix that OTHER than un/reinstalling the whole OS because I wasnt the one who installed mine, or have any idea how its done

    I have Windows 8 (not 8.1.), I dont know if thats of any use, I just saw people write that in their posts.

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Are your USB Controller devices showing any yellow exclamation marks and are the drivers up to date. Any unrecognized devices?
      My System SpecsSystem Spec

  3. #3


    Posts : 44
    Windows 8.1


    Im not sure where to look for that?
    I never updated/installed the drivers myself, but the last time they have been updated was around a year ago, if that helps.
    And no unrecognized devices.

    If it is the drivers, I dont know how to update them :/
      My System SpecsSystem Spec

  4. #4


    You can try running this program: DriveCleanup - remove nonpresent drives from the registry

    It's a little over halfway down the page.

    Download it to your Downloads folder then unzip it and run DriveCleanup.exe. It will open a Command Prompt window then do it's thing. Close the window when it's done then reboot and see if that helped. If not I'd suggest taking it to a reputable Computer Repair Shop.
      My System SpecsSystem Spec

  5. #5


    Posts : 44
    Windows 8.1


    I already have a program called Driver Sweeper installed, but it only gives me the option to "Analyse and clean" the drivers, and not to install the newer ones, obviously, but my problem is that I dont know how to install new ones or where to find them.

    Also, would leaving the old drivers and installing new ones cause problems?
      My System SpecsSystem Spec

  6. #6


    Posts : 26
    Windows 8


    Hi, I've got the Problem with Windows 8.1 (Update 1). I've never had any problems, but after an update i installed a week ago i can't use ANY USB device anymore. I can't even login, because neither my mouse nor keyboard is being recognized. Is there any way to fix this via the registry? Can i list the last installed updates via the computer recovery somehow? I really don't want to reinstall everything.
      My System SpecsSystem Spec

  7. #7


    Try doing a System Restore to before you installed the updates. See here: System Restore - How to Do in Windows 8
      My System SpecsSystem Spec

  8. #8


    Posts : 26
    Windows 8


    I've tried that already, but windows doesn't seem to find a restore point, so it doesn't work. =/
      My System SpecsSystem Spec

  9. #9


    Posts : 151
    Win8 Pro


    Quote Originally Posted by lunix View Post
    Im not sure where to look for that?
    I never updated/installed the drivers myself, but the last time they have been updated was around a year ago, if that helps.
    And no unrecognized devices.

    If it is the drivers, I dont know how to update them :/
    1. Hold down your Windows Key and push X at the same time > choose 'Device Manager'
    2. At the very bottom of the list should be "Universal Serial Bus Controllers" > expand the list and see if there are any yellow warning symbols next to them.
    3. Make sure you don't have any of these warning icons anywhere in this list, regardless of USB, as the problem could be with the motherboard and/or chipset drivers as well.
    4. Report back here what you found.
      My System SpecsSystem Spec

  10. #10


    Posts : 44
    Windows 8.1


    I dont think there are any? The only thing I get is this:
    Click image for larger version
      My System SpecsSystem Spec

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