Good afternoon.
Dad is having an issue with his HP desktop, which is running Win 8.1.
He is experiencing issues trying to download game apps from the Microsoft Store. He gets a message stating that the install can not be completed and the error code is 0x80070091.
I used Team Viewer to connect to his and attempted to do several different free games and all of them do the same thing.
I ran Malwarebytes and had some Mindspark pups which we eliminated. Did several of those scans and they have come back fine.
Checked his Windows Updates and there only 3 optional ones, Silverlight, bing bar and something else, can't remember which right now.
Ran the HP assistant to make sure that there were no HP updates that needed to be done.
Then, ran a sfc/scannow and the 1st run through came back with some corrupted stuff and, I guess, it fixed some stuff?
Ran that again earlier today and the log came back much shorter than the 1st run last night.
At this point, I don't know where to proceed from there. I have no clue how to understand corrupted files or how to fix them, so I am hoping somebody can walk me through this and help me make sense of it.
I am attaching the log for anyone who can offer their help on this.
Other than this issue, Dad said the computer seems to be running fine. He can play other games, like the Solitaire Collection and some others that he had gotten. He said there have been no other error messages/boxes pop up anywhere else using any of his other software and that it seems to connect to the internet fine and doesn't seem to be running slow or anything, other than when I was connected with Team Viewer - which I think may be normal for the response time from there in Pennsylvania to here in Texas - and I still think that moves pretty fast given it being a connection from my laptop to his.
Thanks in advance for any help that anyone can lend and have a GREAT day!!!
Dad is having an issue with his HP desktop, which is running Win 8.1.
He is experiencing issues trying to download game apps from the Microsoft Store. He gets a message stating that the install can not be completed and the error code is 0x80070091.
I used Team Viewer to connect to his and attempted to do several different free games and all of them do the same thing.
I ran Malwarebytes and had some Mindspark pups which we eliminated. Did several of those scans and they have come back fine.
Checked his Windows Updates and there only 3 optional ones, Silverlight, bing bar and something else, can't remember which right now.
Ran the HP assistant to make sure that there were no HP updates that needed to be done.
Then, ran a sfc/scannow and the 1st run through came back with some corrupted stuff and, I guess, it fixed some stuff?
Ran that again earlier today and the log came back much shorter than the 1st run last night.
At this point, I don't know where to proceed from there. I have no clue how to understand corrupted files or how to fix them, so I am hoping somebody can walk me through this and help me make sense of it.
I am attaching the log for anyone who can offer their help on this.
Other than this issue, Dad said the computer seems to be running fine. He can play other games, like the Solitaire Collection and some others that he had gotten. He said there have been no other error messages/boxes pop up anywhere else using any of his other software and that it seems to connect to the internet fine and doesn't seem to be running slow or anything, other than when I was connected with Team Viewer - which I think may be normal for the response time from there in Pennsylvania to here in Texas - and I still think that moves pretty fast given it being a connection from my laptop to his.
Thanks in advance for any help that anyone can lend and have a GREAT day!!!
Attachments
My Computer
System One
-
- OS
- WINDOWS 8.1
- Computer type
- Laptop