Multiple BSOD since receiving new computer - KMODE & IRQL

[unionguy2003]

I totally understand that, softwaremaniac. It's not that I don't want to open it, but I can't in order to preserve any type of warranty that I have. Only having this machine for less than a month, I'm very nervous about voiding my warranty this early in case I need to return it. =(

I ended up contacting the place I purchased it from, since they offer tech support, and explained everything I've done diagnostic-wise (thanks you you and Mysers), and they said if it crashed again they would open a ticket directly with Dell. Well, it has crashed three times since that call at 1:30 pm today.... He told me whatever I do, not to open the case. It makes me extremely nervous since I bought a pre-made system. If I built it, I would have no problem doing it.

 

[softwaremaniac]

I understand. I'd recommend that they check HW, because from my experience, PSU's in such rigs are totally crappy and tend to go out very often. That's why most people prefer custom made builds. Keep us posted and I wish you and your family a Merry Christmas

 

[unionguy2003]

Thank you very much, softwaremaniac! I wish you and yours a very Merry Christmas, too! Just an FYI, I ran a full diagnostics on Dell's site, and it pulled up all the BSOD's I've had. They suggested many of the same remedies you did! They also had a BIOS update from 12/19/14 that I had not installed. The tool said there may be issues with my version of the BIOS, so I installed the upgrade. MAYBE that will help. If not, I'll be back! Thanks again!

 

[unionguy2003]

I hope everyone had a very Merry Christmas! I didn't use my PC yesterday at all, until now. I see that it crashed once yesterday and once today. I've uploaded the log for review. Do either of the dump files from 12/25 or 12/26 suggest a bad PSU or anything? I'm going to contact the manufacturer about all of these issues but wanted to check with you. Thank you! =)

 

[softwaremaniac]

According to the minidump, the crash was caused by some kind of a Realtek USB card reader.

btath_lwflt.sys Fri Nov 2 06:35:44 2012 (50935BB0) 
Atheros Bluetooth  Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_lwflt.sys[/COLOR][/B][/URL] 

btath_hcrp.sys Tue Dec 18  10:54:54 2012 (50D03D6E) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_hcrp.sys[/COLOR][/B][/URL] 

btath_bus.sys Mon Jan 21  10:18:42 2013 (50FD07F2) 
Atheros BlueTooth driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_bus.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_bus.sys[/COLOR][/B][/URL] 

btath_flt.sys Thu May 23  08:10:29 2013 (519DB2D5) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_flt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_flt.sys[/COLOR][/B][/URL] 

btath_rcp.sys Fri Jun 21  11:11:54 2013 (51C418DA) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_rcp.sys[/COLOR][/B][/URL] 

Rt630x64.sys Fri Jun 21 11:29:10  2013 (51C41CE6) 
Realtek PCI/PCIe Adapters 
[URL="http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]Rt630x64.sys[/COLOR][/B][/URL] 

RtsUStor.sys Tue Jul 9 07:56:42  2013 (51DBA61A) 
Realtek USB Card Reader 
[URL="http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]RtsUStor.sys[/COLOR][/B][/URL] 

athwbx.sys Mon Jul 15 09:29:50  2013 (51E3A4EE) 
Qualcomm Atheros AR9485WB-EG Wireless Network Adapter  (Version: 10.0.0.274 is the first one after the release of Win8.1) [br] [br]  Although I do not recommend drivers from places other than the manufacturer's  website - this is the exception to that rule. Please scan with an anti-virus  before opening any file that you download from the internet.[br][br]Also the  driver for Qualcomm Atheros AR9002WB-1NG Wireless Network Adapter & likely  others as well. 
[URL="http://www.carrona.org/drivers/driver.php?id=athwbx.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]athwbx.sys[/COLOR][/B][/URL] 

btath_avdt.sys Thu Jul 25 12:10:29  2013 (51F0F995) 
Atheros Bluetooth AVDT driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_avdt.sys[/COLOR][/B][/URL] 

btath_a2dp.sys Thu Jul 25  12:11:51 2013 (51F0F9E7) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_a2dp.sys[/COLOR][/B][/URL] 

iaStorA.sys Fri Aug 2 03:39:52  2013 (51FB0DE8) 
Intel RST (Rapid Storage Technology) driver 
[URL="http://www.carrona.org/drivers/driver.php?id=iaStorA.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iaStorA.sys[/COLOR][/B][/URL] 

dump_iaStorA.sys Fri Aug 2  03:39:52 2013 (51FB0DE8) 
driver created to provide disk access during crash  dump file generation 
[URL="http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]dump_iaStorA.sys[/COLOR][/B][/URL] 

RTKVHD64.sys Tue Aug 13  14:15:42 2013 (520A236E) 
Realtek High Definition Audio Function Driver  
[URL="http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]RTKVHD64.sys[/COLOR][/B][/URL] 

intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
Intel Processor driver 
[URL="http://www.carrona.org/drivers/driver.php?id=intelppm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]intelppm.sys[/COLOR][/B][/URL] 

TeeDriverx64.sys Mon Feb 3  21:24:40 2014 (52EFFB08) 
Intel Management Engine Interface driver 
[URL="http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]TeeDriverx64.sys[/COLOR][/B][/URL] 

btfilter.sys Fri Apr 25  05:01:52 2014 (5359D020) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btfilter.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btfilter.sys[/COLOR][/B][/URL] 

mwac.sys Wed Jun 18 04:07:00 2014  (53A0F444) 
Malwarebytes Web Access Control 
[URL="http://www.carrona.org/drivers/driver.php?id=mwac.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]mwac.sys[/COLOR][/B][/URL] 

mbam.sys Wed Sep 3 19:50:25 2014  (540754E1) 
MBAMProtector 
[URL="http://www.carrona.org/drivers/driver.php?id=mbam.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]mbam.sys[/COLOR][/B][/URL] 

MBAMSwissArmy.sys Sat Sep 20 00:14:07  2014 (541CAAAF) 
Malwarebytes Anti-malware 
[URL="http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]MBAMSwissArmy.sys[/COLOR][/B][/URL] 

nvvad64v.sys Thu Sep 25  17:39:23 2014 (5424372B) 
NVIDIA Virtual Audio Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nvvad64v.sys[/COLOR][/B][/URL] 

nvhda64v.sys Thu Oct 9 19:02:27  2014 (5436BFA3) 
nVidia HDMI Audio Device (nForce chipset driver) 
[URL="http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nvhda64v.sys[/COLOR][/B][/URL] 

nvlddmkm.sys Sat Dec 13 07:53:17  2014 (548BE25D) 
nVidia Video drivers 
[URL="http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nvlddmkm.sys[/COLOR][/B][/URL] 



Debug session time: Fri  Dec 26 08:12:50.336 2014 (UTC + 1:00) 
Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\122614-18203-01.dmp] 
Built by:  9600.17476.amd64fre.winblue_r5.141029-1500 
System Uptime: 0 days  11:23:08.012 
*** WARNING: Unable to verify timestamp for RtsUStor.sys  
*** ERROR: Module load completed but symbols could not be loaded for  RtsUStor.sys 
Probably caused by : RtsUStor.sys ( RtsUStor+c66b )  
BugCheck 1000007E, {ffffffffc0000005, fffff801002fe66b, ffffd0019a5bc498,  ffffd0019a5bbca0} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e)[/URL] 
Bugcheck code 1000007E 
Arguments: 
Arg1:  ffffffffc0000005, The exception code that was not handled 
Arg2:  fffff801002fe66b, The address that the exception occurred at 
Arg3:  ffffd0019a5bc498, Exception Record Address 
Arg4: ffffd0019a5bbca0, Context  Record Address 
PROCESS_NAME: System 
BUGCHECK_STR: AV  
FAILURE_BUCKET_ID: AV_RtsUStor+c66b 
MaxSpeed: 3600 
CurrentSpeed:  3592 
BiosVersion = A10 
BiosReleaseDate = 12/08/2014  
SystemManufacturer = Dell Inc. 
SystemProductName = XPS 8700  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  
Debug session time: Thu Dec 25 20:46:10.701 2014 (UTC + 1:00) 
Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\122514-19406-01.dmp] 
Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
System Uptime: 0 days  21:35:11.376 
Probably caused by : ntkrnlmp.exe (  nt!KeResumeClockTimerFromIdle+139 ) 
BugCheck 50, {fffff8033756cba8, 0,  fffff80336acd4a9, 2} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000050"]PAGE_FAULT_IN_NONPAGED_AREA  (50)[/URL] 
Bugcheck code 00000050 
Arguments: 
Arg1: fffff8033756cba8,  memory referenced. 
Arg2: 0000000000000000, value 0 = read operation, 1 =  write operation. 
Arg3: fffff80336acd4a9, If non-zero, the instruction  address which referenced the bad memory 
address. 
Arg4: 0000000000000002,  (reserved) 
BUGCHECK_STR: AV 
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
PROCESS_NAME: System 
FAILURE_BUCKET_ID: AV_nt!KeResumeClockTimerFromIdle  
MaxSpeed: 3600 
CurrentSpeed: 3592 
BiosVersion = A10  
BiosReleaseDate = 12/08/2014 
SystemManufacturer = Dell Inc.  
SystemProductName = XPS 8700  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  




--- E O J --- 2014 Dec 26 18:14:35 PM _88-dbug Copyright  2012 Sysnative Forums 
--- E O J --- 2014 Dec 26 18:14:35 PM _88-dbug  Copyright 2012 Sysnative Forums 
--- E O J --- 2014 Dec 26 18:14:35 PM  _88-dbug Copyright 2012 Sysnative Forums

 

[unionguy2003]

Thanks, softwaremaniac. I was able to update its driver from the Realtek site.

 

[softwaremaniac]

Have you rebooted since then? If not, please do so. Monitor your PC for crashes afterwards.

 

[unionguy2003]

I restarted after the driver update, and it also had one Windows update to install. It crashed, of course, during the Windows update, but ended up completing after the restart from the BSOD. Here's a new log for you.

 

[softwaremaniac]

It's a HW issue, please complete HW testing: Hardware Diagnostics

 

[unionguy2003]

Thanks, softwaremaniac. That's pretty involved. It will take me a while, but Dell is supposed to call me tomorrow afternoon to see if I've had any more BSOD's since I spoke with them on 12/24. This PC is probably going back and I may get another one. =( =(

FYI, I've already run the memtest for 10 passes. I never got to run the HD Tuner before, so I've got it running now. I'll report any errors on my HD before proceeding with the items you suggested (or Dell calls.)

Thanks, again!

 

[softwaremaniac]

Test HDD and CPU for now. In addition to the tools listed, you can also test your HDD using HD Tune and post a SS of Health tab.

 

[unionguy2003]

HD Tuner was all ok. No errors on the scan. Here's my health tab ss. Thanks!

 

[softwaremaniac]

OK, proceed with testing.

 

[unionguy2003]

I just ran the Intel x64 CPU stress test and everything passed except for my CPU frequency. It said it was expected frequency was 3.60 ghz, but actual is 3.998 ghz. It seems as though my CPU has come overclocked from Dell??? Could that be a problem?? The program suggested I enter my BIOS and set all power management items to default values.... How do I do that?

**Just to clarify, my CPU frequency passed but with a warning about the higher frequency.

 

[softwaremaniac]

Yes, reset your clock settings.
EDIT: You have an option in your bios something like reset to default or something like that. Please do that.

 

[unionguy2003]

How do I do that through BIOS?

 

[softwaremaniac]

See my above message

 

[unionguy2003]

The BIOS wasn't as intuitive as I had hoped, but I just went in and did F9 to reset everything to default, saved and restarted. Still shows as overclocked. UGH! I've attached the Intel stress test ss so you can see what it says...

 

[softwaremaniac]

According to my readings, your comp is normal and CPU is at stock. Run a test with Prime95 :Hardware - Stress Test With Prime95 - Windows 7 Help Forums

 

[unionguy2003]

It should be 3.6 but it clocking at 3.9998. How is that stock? Just making sure I understand. =)