Kernel Error 0x8000000000000002 BSOD Event ID 41, task 63

[usasma]

Lot's of network errors - and lot's of "messy" OS errors
I have to wonder about a corrupt OS here.

First try this:

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:

Dism /Online /Cleanup-Image /RestoreHealth

From this article: Repair a Windows Image

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

If that doesn't work, then try a "Refresh" of Windows
http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

 

[Cire3]

Okay, I did the following command prompt commands and at first it said I had no corrupted files or anything. But just to be safe I did the restore health one and it said "The restore operation completed successfully. The component store corruption was repaired." So does that mean it's fixed?? What do I do now? If it doesn't work should I do the refresh? I have my Windows 8 disk, but I don't believe I have the key it comes with. Is there a way to find it? :O But I guess I'll wait and see if this helps. Anything I need to do?

 

[usasma]

I'm not certain about the fix, but as long as the last once completed successfully there's nothing to worry about.

Now you wait to see if that has helped. If not, then do the Refresh.
You won't need a key for the Refresh (or for a Reset for that matter).

 

[Cire3]

Okay, sounds good. I'll keep you posted with that. Would I lose any of my drivers I manually updated if I have restore? I went on my Event viewer and I saw this "The description for Event ID 0 from source iPod Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.


The following information was included with the event:


Service started/resumed"

That startles me a bit. I wonder if it's still corrupted or just missing that ID 0.

 

[usasma]

If you Refresh, you most likely would not lose the drivers.
If you Reset, you will most likely lose the drivers that you updated.

Please don't get too wrapped up in the Event Viewer. There are many, many errors that don't mean what they seem to say - and you can spend hours chasing them down only to find that there's nothing wrong.

As for this latest error - uninstall iTunes, then download a fresh copy and install it.
The error simply states that it can't find the description for this particular Event ID - and it suggests that you can repair/reinstall it to fix it. Be aware that this may not fix it - but it won't hurt it either.

 

[Cire3]

Unlucky. Just right now my PC was frozen completely. Just a black screen. I was going to login but that happened. I guess I'll have to refresh -_-

 

[Cire3]

I'm not happy right now -_- Turns out the refresh cleaned out my whole pc besides one of my harddrives. Here's the event log. It's now LOADED with stuff now.

 

[usasma]

Most of the entries in this log are due to problems connecting with the internet, and (presumably) apps that weren't reinstalled after the Refresh.

FWIW - it also states that access to drivers on Windows Update was blocked by "policy". Is this a work computer, or do you have some extra security loaded that restricts settings?

 

[Cire3]

Nope. For some reason they option for using windows updates was disabled. I enabled it though. As for the wireless I had to update my wireless card and my other stuff since I lost it. In those event logs, did you see anything involving the Kernel errors or is taht a thing of the past? :huh: I also need to put Malawarebytes and windows defender back on EDIT. I get all these errors about app-readiness. I'm not sure what's that all about.


Edit: I had to do a windows update and after a while my screen went black.. I had to reset and it continued the windows update

One of the Admin.zip files is newer than the other. Sorry for the confusion :O


Edit 8:30 PM Yeah I also have this. The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {135FD325-45B7-4C30-89F8-4386961669F0}
and APPID
{135FD325-45B7-4C30-89F8-4386961669F0}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool. Not sure what that is or what it means. I'm really confused about my problems. I had a kernel error even though I did refreshed the pc -__________-

 

[usasma]

I don't fix COM errors. They are usually harmless and I have found that they are too much trouble to fix (for me at least).

Which kernel error are you referring to? The Critical error is unexplained - it could be you shutting down the computer by holding the power button, a hardware error, or another unknown cause. There are no other events around that time that appear to have caused it (for example, if you get a BSOD, then you'll see a BugCheck error around the time of the Critical error (the Event ID 41 - Kernel Power error).

 

[Cire3]

Then what about the random black screens I got before login. Yesterday I had no problems, I'll keep you posted if I have any. And what about the black screen while windows update? I was also sifting around and I found this "The system has returned from a low power state.

Sleep Time: ‎2014‎-‎04‎-‎19T00:36:51.010188500Z
Wake Time: ‎2014‎-‎04‎-‎19T00:37:16.848065500Z


Wake Source: Device -USB Root Hub" Do you think this can be the source of my problems?

EDIT: After coming back to use the computer my monitor was stuck on sleep. I went to turn the monitor on and my computer's screen was just black, I couldn't do anything. I had to reset. I'm not sure what the heck is wrong with this thing. I've had more headaches with this things than actually using it perfectly.

 

[Cire3]

Sorry for all the updates, I just think more info might help you, but I've been having some more problems. I Uninstalled the default AMD thing on my pc and installed a new one and Ive been getting some issues. Thing is, I'm not sure how to uninstall it. -_-

 

[usasma]

As there have been no errors in the Admin event logs that I can see causing problems, I have stopped looking at the Admin event logs.

The question now is: "Why aren't there any errors showing up even though you still have problems?"
The most likely explanation is a hardware problem.

As for the AMD "thing" - what "thing" is it? If it's the AMD Vision Engine Control Center - that's related to your video card. Installing the AMD video driver package will install it/uninstall it. If you're having problems with that, then you have to wonder if that may be a part of the problem?

I can't recall if I've suggested hardware diagnostics - if not, please try these: Hardware Diagnostics
As we're seeing video problems, start with the video tests (but complete them all as they all can impact video)

 

[Cire3]

Wow, I don't know where to start with those diagnostics. But I think I have some good new, I'll have to see as time goes. I uninstalled the AMD "Thing" Which was the Catalyst. I also disabled AMD fuel and AMD external Events utility. And so far I haven't had any errors. Yet again, I was have to see if this works all in due time. I'll keep you posted. Have a great Easter!


EDIT: Actually not to long ago I came back to my PC Ready to log in and I was welcomed with that dreadful black screen again. I'm not sure what the heck that's all about. This happened 5 times today. I'm not sure at all Should I take a look at this? AMD Catalyst 14.2 Beta Driver for Windows

EDIT. Just to be safe, I re-enabled the fuel and External events. I also uninstalled catalyst. I'm not sure if the black screens will return. I guess it's all in time.

 

[Cire3]

So far today my pc has been running pretty well. But I keep getting some ACEEventlogSource information logs on my Event viewer. I I also disabled my IP6V. (due to the Name resolution for the Name Website.com)

 

[Cire3]

I think I may have a discovery about the black screen. Whenever I get this black screen ive been mentioning, this comes up on my monitor. I use a DVI and it isn't detecting it. Maybe I have a faulty DVI cable? I'm not sure but that might sound right. Remember you said you couldn't pick up any problems. Maybe my PC is running fine on the black screen but I don't know because I can't see anything. Is there a way that I can conclude that it might be the DVI cable? It seems to only happen every 3 days at the latest. I'm not sure if there's a driver or something I need for my monitor either. I use a HP Pavilion 22bw IPS LED Backlit Monitor. Please help! I think we are getting closer and closer!

Note: Whenever my screen is black that's the only thing that comes up. I can't open up any of the monitor menus

What confuses me is that this came up "The previous system shutdown at 6:59:45 PM on ‎4/‎23/‎2014 was unexpected" I wasn't even on the PC

 

[usasma]

DO NOT worry about the Event Viewer logs unless you're having problems.
And then only if they are problems that will evidence themselves in the logs.

For example, a hardware problem with the video may not show up in the Event Viewer logs.
And we haven't seen any video issues in the Event Viewer logs

Now that you've been enabling/disabling and installing/uninstalling video components - there are video events in the logs.
My suggestion is that you uninstall ALL of the ATI video stuff from your system - and then install a freshly downloaded copy of the latest Catalyst Software Suite. Then leave it alone while we troubleshoot.

And, as the system has shutdown on it's own, the hardware tests are needed. Please run them and we'll see what they show us.

Finally, the screenshot that you've posted looks like the monitor's built-in display. It's not getting a signal from the DVI - so there's a problem somewhere. The hardware diagnostics will help to diagnose this. Also, you may want to try another monitor with another set of cables to see if that helps.

Possible problems (hardware):
- monitor problem
- cable problem
- video card problem

 

[Cire3]

Sounds good. Sorry about being paronoid about the Event logs. They are overwhelming. As for that Hardware Diagnostics. How do I do it? I think you sent me a link of one on the previous page but I'm not sure where to start at all. As for the re installing Catalyst. I'll do that ASAP.

 

[usasma]

Go to this link and follow the instructions there: Hardware Diagnostics

Each of the links has details on how to run that particular test

Should you have difficulty running the bootable tests - just run the Seagate SeaTools for Windows from within Windows (for your hard drive) - and then run the Prime95 test (it'll test your memory). Run the video tests and the other tests in order to ensure that you've tested as much as we can.

 

[Cire3]

Well. I remember tigerdirect was testing my video card with a stress test similar to the one you recommended and they said it ran perfect. As for the Seagate and Prime 95. I'll have to get to that. Also. A new update to AMD Catalyst came out for my PC so I installed it.