I have already raised this issue in a Firefox forum but no-one has a solution. It was suggested that it is more likely to be a Win 8.1 problem so I would be grateful for your views on this.
I upgraded my desktop PC, to Win 8.0 Pro then 8.1 Pro, a couple of weeks back. All has been working quite well with two user profiles, both using Firefox as their default browser. A few day ago, after taking a lunch break and waking the PC from sleep mode in the second user profile, Firefox opened with an empty screen; no menu or bookmarks bars and no response when left clicking the menu button. If I used the Alt button on the keyboard to bring up the traditional menu bar, I could temporarily restore the menu and bookmarks bars but they would disappear again on rebooting Firefox. In the second user profile, the menu button never shows a drop-down menu by left-clicking but it does respond normally with a right-click. However, the presentation on screen is all wrong because the menu bars disappear each time I shut down and can only be restored by using F10>View>Menu bar. If I put a url in the search box and hit Enter, the web site is found and can be explored normally.
I have tried deleting the defective Windows user, rebooted Windows and created another user. Unfortunately, the problem with Firefox persists for the new user but the primary user still has no difficulty and Firefox works perfectly there.
In the process, I also tried resetting Firefox but that seemed to have no effect.
This investigation has already taken up one week of research with the help of other FF users but absolutely nothing has helped. I have:
1. Run 3 different virus scans.
2. Run sfc /scannow.
3. Deleted and re-installed FF.
4. Deleted all the profile files I could find.
5. Tried various other suggestions.
If anyone has any further ideas, I would be delighted to try them.
I upgraded my desktop PC, to Win 8.0 Pro then 8.1 Pro, a couple of weeks back. All has been working quite well with two user profiles, both using Firefox as their default browser. A few day ago, after taking a lunch break and waking the PC from sleep mode in the second user profile, Firefox opened with an empty screen; no menu or bookmarks bars and no response when left clicking the menu button. If I used the Alt button on the keyboard to bring up the traditional menu bar, I could temporarily restore the menu and bookmarks bars but they would disappear again on rebooting Firefox. In the second user profile, the menu button never shows a drop-down menu by left-clicking but it does respond normally with a right-click. However, the presentation on screen is all wrong because the menu bars disappear each time I shut down and can only be restored by using F10>View>Menu bar. If I put a url in the search box and hit Enter, the web site is found and can be explored normally.
I have tried deleting the defective Windows user, rebooted Windows and created another user. Unfortunately, the problem with Firefox persists for the new user but the primary user still has no difficulty and Firefox works perfectly there.
In the process, I also tried resetting Firefox but that seemed to have no effect.
This investigation has already taken up one week of research with the help of other FF users but absolutely nothing has helped. I have:
1. Run 3 different virus scans.
2. Run sfc /scannow.
3. Deleted and re-installed FF.
4. Deleted all the profile files I could find.
5. Tried various other suggestions.
If anyone has any further ideas, I would be delighted to try them.
Last edited:
My Computer
System One
-
- OS
- Win 8.1
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Asus ACPI x64
- CPU
- Pentium E5200 @ 3.25Ghz
- Motherboard
- ASUS P5KPL-CM
- Memory
- 4GB
- Graphics Card(s)
- NVIDIA
- Browser
- Firefox 31.0
- Antivirus
- Avast Free