Windows 8 and 8.1 Forums


VMware Player unrecoverable error.

  1. #1

    VMware Player unrecoverable error.


    After reinstalling Windows 8.1, I then installed VMware Player (free) and XP Pro.

    When I try to run XP I am presented with a message "unrecoverable error: (vcpu-0)
    vcpu-0:VERIFY vmcore/vmm/main/cpuid.c:382 bugNr=1036521"

    Unfortunately there seems to be no support for the Player's free version and I can find no support forum for it elsewhere.

    Can anyone suggest what may be wrong and what I can do to get the thing working correctly?

    There's a log, which is rather long. If it is of use/interest, how best to attach it?

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    I would try adjusting the customized hardware settings like number of processors and memory when setting it up. I have XP Home but here are my settings:

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    Thank you popeye.

    Here's a screenshot of my settings. I have no idea what, if anything, I should change, or try to change.

    Click image for larger version
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Found this for Workstation but may also apply to Player: https://communities.vmware.com/message/2483182
      My System SpecsSystem Spec

  5. #5


    I've tried that popeye. I have this window open up after making the change suggested in that link:

    Click image for larger version

    Since then I have downloaded Oracle's Virtual Box, but that refuses to work too
      My System SpecsSystem Spec

  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    I dunno, maybe something with your CPU third party VMs don't like.
      My System SpecsSystem Spec

  7. #7


    Posts : 20
    Windows 7 Professional SP1 64-bit


    The Intel VT-x error can be gone by going to your BIOS settings and setting "Intel Virtual Technology" enabled. This is only required for x64 guests, x86 guests run well without it. But the CPU must have a problem. Run the hardware diagnostics of your CPU to check if anything is wrong. Have you tried other virtual machines (Windows 2000, Vista, 7...)?
      My System SpecsSystem Spec

  8. #8


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by 7Enter View Post
    The Intel VT-x error can be gone by going to your BIOS settings and setting "Intel Virtual Technology" enabled. This is only required for x64 guests, x86 guests run well without it. But the CPU must have a problem. Run the hardware diagnostics of your CPU to check if anything is wrong. Have you tried other virtual machines (Windows 2000, Vista, 7...)?
    That was in the link I posted (6th reply), he said it didn't work.
      My System SpecsSystem Spec

  9. #9


    I didn't go into the UEFI, I changed the setting in the Player.

    I have now looked in the UEFI but can't see anything which refers to Intel Virtual Technology. In fact, the UEFI look nothing like the BIOS I've seen in, for example, XP. I wonder if I'm looking at the wrong thing?


    I've just had another look at the UEFI setup. When I boot up to the screen which gives me the option of BIOS Setup and select it, the screen presented is called Hewlett-Packard Setup Utility. The headings along the top of that are File, Storage, Security, Power and Advanced, and nothing in any of those have anything related to Virtual Technology, or anything else I remember seeing in BIOS before.
    Last edited by Syncopator; 16 May 2015 at 19:20.
      My System SpecsSystem Spec

  10. #10


    Posts : 20
    Windows 7 Professional SP1 64-bit


    Well, maybe it is written as Intel VT-x (in my Lenovo computer,it is called Intel Virtual Technology) or anything like that. When you check in the settings, you may see one that has a description (Enable Intel Vanderpool Technology).

    As for BIOS, HP calls it Hewlett-Packard Setup Utility, you said. Every company has different firmware for BIOS or UEFI. UEFI was released in 2000 for Intel Itanium computers. However,it didn't arrive for Windows until 2003, with Windows Server 2003. The first consumer version to support it was Windows Vista SP1.

    After seeing the HP website, press Esc while computer is booting, go to Security, go to System Security. Then you should see something like "Virtualization Technology". Enable it and restart your computer.
      My System SpecsSystem Spec

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VMware Player unrecoverable error.
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