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Solved VMware Player unrecoverable error.


Syncopator

Member
Member
U.K.

Posts
99
#1
After reinstalling Windows 8.1, I then installed VMware Player (free) and XP Pro.

When I try to run XP I am presented with a message "unrecoverable error: (vcpu-0)
vcpu-0:VERIFY vmcore/vmm/main/cpuid.c:382 bugNr=1036521"

Unfortunately there seems to be no support for the Player's free version and I can find no support forum for it elsewhere.

Can anyone suggest what may be wrong and what I can do to get the thing working correctly?

There's a log, which is rather long. If it is of use/interest, how best to attach it?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#2
I would try adjusting the customized hardware settings like number of processors and memory when setting it up. I have XP Home but here are my settings:

Capture.JPG
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

Syncopator

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Member
U.K.

Posts
99
#3
Thank you popeye.

Here's a screenshot of my settings. I have no idea what, if anything, I should change, or try to change.

virtual machine settings.jpg
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#4

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

Syncopator

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U.K.

Posts
99
#5
I've tried that popeye. I have this window open up after making the change suggested in that link:

vm settings.jpg

Since then I have downloaded Oracle's Virtual Box, but that refuses to work too :mad:
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na

popeye

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United States

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3,090
#6
I dunno, maybe something with your CPU third party VMs don't like. :(
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Posts
20
#7
The Intel VT-x error can be gone by going to your BIOS settings and setting "Intel Virtual Technology" enabled. This is only required for x64 guests, x86 guests run well without it. But the CPU must have a problem. Run the hardware diagnostics of your CPU to check if anything is wrong. Have you tried other virtual machines (Windows 2000, Vista, 7...)?
 

My Computer

System One

  • OS
    Windows 7 Professional SP1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G580 20150
    CPU
    Intel Core i3-3110M 2.40 GHz
    Motherboard
    Lenovo U3E1 (Ivy Bridge)
    Memory
    GDDR3 4 GB Single Channel
    Graphics Card(s)
    Intel HD Graphics 4000, Nvidia GeForce 610M
    Sound Card
    Conexant SmartAudio HD
    Monitor(s) Displays
    Generic PnP Monitor, Sony BRAVIA KDL-46D3500
    Screen Resolution
    1366x768, 1920x1080
    Hard Drives
    Seagate ST1000LM024 HN-M101MBB
    Internet Speed
    470 KB/s
    Browser
    Internet Explorer 11, Google Chrome
    Antivirus
    Microsoft Security Essentials
    Other Info
    VMware Workstation 11, Adobe Creative Suite 5 Master Collection, Office 2007 Enterprise, Office 2010 Professional Plus, VOCALOID 4, MMD, DVDVideoSoft Free Studio

popeye

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3,090
#8
The Intel VT-x error can be gone by going to your BIOS settings and setting "Intel Virtual Technology" enabled. This is only required for x64 guests, x86 guests run well without it. But the CPU must have a problem. Run the hardware diagnostics of your CPU to check if anything is wrong. Have you tried other virtual machines (Windows 2000, Vista, 7...)?
That was in the link I posted (6th reply), he said it didn't work.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

Syncopator

Member
Member
U.K.

Posts
99
#9
I didn't go into the UEFI, I changed the setting in the Player.

I have now looked in the UEFI but can't see anything which refers to Intel Virtual Technology. In fact, the UEFI look nothing like the BIOS I've seen in, for example, XP. I wonder if I'm looking at the wrong thing?


I've just had another look at the UEFI setup. When I boot up to the screen which gives me the option of BIOS Setup and select it, the screen presented is called Hewlett-Packard Setup Utility. The headings along the top of that are File, Storage, Security, Power and Advanced, and nothing in any of those have anything related to Virtual Technology, or anything else I remember seeing in BIOS before.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na
Posts
20
#10
Well, maybe it is written as Intel VT-x (in my Lenovo computer,it is called Intel Virtual Technology) or anything like that. When you check in the settings, you may see one that has a description (Enable Intel Vanderpool Technology).

As for BIOS, HP calls it Hewlett-Packard Setup Utility, you said. Every company has different firmware for BIOS or UEFI. UEFI was released in 2000 for Intel Itanium computers. However,it didn't arrive for Windows until 2003, with Windows Server 2003. The first consumer version to support it was Windows Vista SP1.

After seeing the HP website, press Esc while computer is booting, go to Security, go to System Security. Then you should see something like "Virtualization Technology". Enable it and restart your computer.
 

My Computer

System One

  • OS
    Windows 7 Professional SP1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G580 20150
    CPU
    Intel Core i3-3110M 2.40 GHz
    Motherboard
    Lenovo U3E1 (Ivy Bridge)
    Memory
    GDDR3 4 GB Single Channel
    Graphics Card(s)
    Intel HD Graphics 4000, Nvidia GeForce 610M
    Sound Card
    Conexant SmartAudio HD
    Monitor(s) Displays
    Generic PnP Monitor, Sony BRAVIA KDL-46D3500
    Screen Resolution
    1366x768, 1920x1080
    Hard Drives
    Seagate ST1000LM024 HN-M101MBB
    Internet Speed
    470 KB/s
    Browser
    Internet Explorer 11, Google Chrome
    Antivirus
    Microsoft Security Essentials
    Other Info
    VMware Workstation 11, Adobe Creative Suite 5 Master Collection, Office 2007 Enterprise, Office 2010 Professional Plus, VOCALOID 4, MMD, DVDVideoSoft Free Studio

Syncopator

Member
Member
U.K.

Posts
99
#11
After seeing the HP website, press Esc while computer is booting . . .
That's good to know. Much less bother than the "normal" way of getting there.

. . . go to Security, go to System Security.
The last place I would have looked.

Then you should see something like "Virtualization Technology". Enable it and restart your computer.
Yes. Finally.

Thank you. Without your help I would never have found it.

XP Pro is now installed and working in the Player.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 110-412na

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