Windows 8 and 8.1 Forums


Microsoft Account password problem

  1. #1

    Microsoft Account password problem


    I created a password for an MS account more than a year ago. Have not needed to use it until today. Installing an app. Can't remember it. Is there anyway to reset or recover a MS PW? How can I fix this, short of a brand new re-install?

    Bill

      My System SpecsSystem Spec

  2. #2


    Posts : 22,585
    64-bit Windows 10


    Hello Bill,

    You can use step 5 in OPTION TWO of the tutorial below to reset your Microsoft account password online at Microsoft. It'll then sync to your PC while it's online to change the password.

    Microsoft Account Password - Change or Reset in Windows 8
      My System SpecsSystem Spec

  3. #3


    Newport, South Wales, UK
    Posts : 576
    Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu


    You could try accessing this web page

    https://login.live.com/

    There is an option to recover the password - not actually followed up on this but hopefully will be possible
      My System SpecsSystem Spec

  4. #4


    BRINK,
    Tried that and kept getting this;

    '"Try entering your Microsoft account again. We don't recognize this one."

    I entered the email address that I used when I first got the account and then the email I have now. Above error on both. I don't know the account number.

    Bill
      My System SpecsSystem Spec

  5. #5


    BARMAN58,
    Same as previous post. In fact, I went to the same sign in page.

    Bill
      My System SpecsSystem Spec

  6. #6


    Posts : 22,585
    64-bit Windows 10


    Bill,

    Are you sure that you didn't close the Microsoft account?
      My System SpecsSystem Spec

  7. #7


    Brink,
    I am not sure. I don;t think I have closed it.
    Bill
      My System SpecsSystem Spec

  8. #8


    Posts : 22,585
    64-bit Windows 10


    If it's not recognizing the email address, then it's usually because it was closed or possibly not entered correctly.
      My System SpecsSystem Spec

  9. #9


    I guess I never had an account because when I registered for an account it went in flawlessly
    Bill.
      My System SpecsSystem Spec

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