• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Solved Microsoft Account password problem


blockie

Member
VIP Member
Member
California, USA

Posts
68
#1
I created a password for an MS account more than a year ago. Have not needed to use it until today. Installing an app. Can't remember it. Is there anyway to reset or recover a MS PW? How can I fix this, short of a brand new re-install?

Bill
 

My Computer

System One

  • OS
    w8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G710
    CPU
    Intel i5-420MCPU @ 2.6GHz 2.59 GHz
    Motherboard
    Lenovo
    Memory
    6 MB
    Browser
    Chrome / FireFox
    Antivirus
    Defender

Brink

Administrator
Administrator
mvp
Posts
22,959
#2

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Barman58

Super Moderator
Super Moderators
#3
You could try accessing this web page

https://login.live.com/

There is an option to recover the password - not actually followed up on this but hopefully will be possible
 

My Computer

System One

  • OS
    Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Real World Computing
    CPU
    AMD FX8350 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics Card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    1920 x 1080 @60Hz + 1920 x 1080 @60Hz
    Hard Drives
    Internal
    Crucial 256GB SSD,
    WDC WD30EZRX-00D8PB0 3TB,
    Toshiba HDWD130 3TB
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)

    NAS
    Seagate ST4000DM000
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Devil Red Tower
    Cooling
    Stock CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Keyboard
    Logitech Wireless K710 & K270
    Mouse
    Logitech Wireless M710 M185 & M570 Trackball
    Internet Speed
    37Mb/s Down - 9.5Mb/s Up
    Browser
    Chrome
    Antivirus
    BitDefender Total Security 2017
    Other Info
    Also run...

    Desktop - 6Core 8GB - Windows 10 Enterprise x64,
    Laptop - Quad 8GB - Windows 10 Pro x64
    Netbook - Ubuntu
    2 x Nexus 7 Android tablets
    Samsung 10.2" tablet
    Sony Z3 Android Smartphone
    HTC One Android Smartphone

blockie

Member
VIP Member
Member
California, USA

Posts
68
#4
BRINK,
Tried that and kept getting this;

'"Try entering your Microsoft account again. We don't recognize this one."

I entered the email address that I used when I first got the account and then the email I have now. Above error on both. I don't know the account number.

Bill
 

My Computer

System One

  • OS
    w8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G710
    CPU
    Intel i5-420MCPU @ 2.6GHz 2.59 GHz
    Motherboard
    Lenovo
    Memory
    6 MB
    Browser
    Chrome / FireFox
    Antivirus
    Defender

blockie

Member
VIP Member
Member
California, USA

Posts
68
#5
BARMAN58,
Same as previous post. In fact, I went to the same sign in page.

Bill
 

My Computer

System One

  • OS
    w8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G710
    CPU
    Intel i5-420MCPU @ 2.6GHz 2.59 GHz
    Motherboard
    Lenovo
    Memory
    6 MB
    Browser
    Chrome / FireFox
    Antivirus
    Defender

Brink

Administrator
Administrator
mvp
Posts
22,959
#6
Bill,

Are you sure that you didn't close the Microsoft account?
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

blockie

Member
VIP Member
Member
California, USA

Posts
68
#7
Brink,
I am not sure. I don;t think I have closed it.
Bill
 

My Computer

System One

  • OS
    w8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G710
    CPU
    Intel i5-420MCPU @ 2.6GHz 2.59 GHz
    Motherboard
    Lenovo
    Memory
    6 MB
    Browser
    Chrome / FireFox
    Antivirus
    Defender

Brink

Administrator
Administrator
mvp
Posts
22,959
#8
If it's not recognizing the email address, then it's usually because it was closed or possibly not entered correctly.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

blockie

Member
VIP Member
Member
California, USA

Posts
68
#9
I guess I never had an account because when I registered for an account it went in flawlessly
Bill.
 

My Computer

System One

  • OS
    w8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Lenovo G710
    CPU
    Intel i5-420MCPU @ 2.6GHz 2.59 GHz
    Motherboard
    Lenovo
    Memory
    6 MB
    Browser
    Chrome / FireFox
    Antivirus
    Defender