Windows 8 and 8.1 Forums


Issue logging Windows 8.1 account

  1. #1

    Issue logging Windows 8.1 account


    I got an issue with my logging W8.1 account. When I log in it tells me that my password is incorrect and I should go to windows.live.com/refresh and I did. But when I change my password it tells me the same thing like it haven't even change nothing. I try using my W8 CD that I have and I did an automatic repair and it tells me this.

    "Log File E:\WINDOWS\System32\Logfile\Srt\SrtTrail.txt"

    At that point I try to change my way of solving this and I went to system restore. I choose the date time I want it to restore my system to see if that fixed anything, but nothing still. I know it has to be with my password or something with my account which is odd, because I never had to link my microsoft account with my PC (if that is the case) But at this point I am again clueless. I even try pressing the F8 when I restart my system to being able to access my computer in a safe mode but it doesn't do a thing.

    P.s. Please help again :/ and thanks.
    Last edited by Leinad; 10 Nov 2013 at 17:55.

      My System SpecsSystem Spec

  2. #2


    Posts : 22,582
    64-bit Windows 10


    Hello Leinad,

    You might see if using step 5 in Option Two to reset your Microsoft account password may help to allow you to sign in to it in Windows 8.1 afterwards. Sometimes it may take a bit for the new password to sync with your account though.

    Microsoft Account Password - Change or Reset in Windows 8

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Okay thanks I will put an eye on it. How much you think that sync will happen? Because I try that steps going to the link they told me and change the password.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,582
    64-bit Windows 10


    If you have an internet connection while trying to sign in, it shouldn't take long, but I've seen some hard cases up to 24 hours.
      My System SpecsSystem Spec

  5. #5


    Oh Okay thanks I will wait till tomorrow.
      My System SpecsSystem Spec

  6. #6


    Hey Brink it has been 24hrs and nothing yet. What now? :/
      My System SpecsSystem Spec

  7. #7


    Posts : 22,582
    64-bit Windows 10


    Are you able to sign in to your Microsoft account online at https://account.live.com ?

    If not, then try the above one more time being sure not to miss any steps. Especially the confirmation.

    If so, then did you by chance set Windows 8.1 to sign in to the account automatically at startup? If so, then it may be using the wrong password, and needs to be set again with the correct one.
      My System SpecsSystem Spec

  8. #8


    Yes. I am able to log in to my microsoft account using another laptop. What I am thinking is that maybe it has something to do with the administration. I wish I would know how to access my PC administration using a different method, like using "Safe Mode" to access it and change what it seems to be the issue.
      My System SpecsSystem Spec

Issue logging Windows 8.1 account
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