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Solved windows store apps don't work after a restart and shutdown


ksdixon

Member
Member
Posts
217
#1
windows store apps don't work after a restart and shutdown. surface pro 1.

have tried ms fixit file which said display driver might be out of date but couldnt fix it, device manager says display driver is uptodate and offers no way to rollback either.

uninstalled the apps but windows store also doesnt work so i cant redownload them.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop

Brink

Administrator
Administrator
mvp
Posts
23,524
#2

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

ksdixon

Member
Member
Posts
217
#3
wow that looks like a lot of troubleshooting steps.

to be honest i'm quite an impatient person, after doing the steps in my opening post, and then further trying two system restores (both of which failed) and setting UAC back to default (after having set it to never notify previously), I just decided to do a System 'Refresh'. My thinking was that my important files were safe, since I keep them in OneDrive by default and simply make them all 'available offline', and edit those copies, so I wouldn't be losing anything in that respect.

Refresh actually worked flawlessly - my old desktop used to give some b.s. about refresh image not working since I only had an upgrade license to win8 from win7, verses this device being a surface pro 1 which has Win8 vanilla as it's OS. In fact not only did it work to fix the problems with the modern apps, but it was completed in about 10 minutes. I barely had time to make a cup of tea. Very impressed, and the couple of video files or downloads I had made to my local user folder and not to my OneDrive folders were still kept because I had only done a Refresh and not a Factory Reset... #Winning!

Only problem now is that I have to run through Windows Update and get myself back onto Win8.1Update1, and then I need to re-install all my software programs and STEAM games. But I'm thinking that once I get onto Win8.1u1 and install my critical software programs I'll do a custom refresh image before I then install my games and any software that needs regularly updating; that way if I ever have an issue again I can quickly do a Refresh back to my custom image and I won't be so far behind in terms of Windows Updates and Software Installations.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop

ksdixon

Member
Member
Posts
217
#4
oh yeah, I should probably mention what I think caused the issue in the first place. I was experimenting with BlueStacks so that I could use some android apps on my surface pro 1. In order for BlueStacks to even start-up it needed to download the latest graphics update driver from Intel which it did itself.

That's literally the only thing I can think-of that may have caused an issue, other than maybe wiping the MS Office 2013 Trialware which came on the surface pro off so that I could then install MS Office Home & Student 2007; but I can't see why Office would be the culprit.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop

Brink

Administrator
Administrator
mvp
Posts
23,524
#5
I'm happy to hear that you got it sorted though. :)
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone