Solved Windows GWX icon suddenly disappaered

[rscalover]

hi people,

The windows GWX icon suddenly disappaered from my taskbar when i open windows update it does say "Windows 10 upgrade reserved" that icon worked fine until now and it's annoying all i can find in regards to the issue cause is this error message in the windows logs

Error message: GWX Main: App failed to start hresult: The Data is Invalid.

my laptop is full up2date including the required updates for that icon to work (KB3035583 and KB2976978)

I know about the *.cmd scripts circulating on the internet but it does not help and if it does it takes way to long personally i'm thinking there is something wrong with parts of windows update because everytime i run that troubleshooter it finds and corrects problems not normal i would say ....

 

[Cliff S]

Have you "cleaned" your system tray maybe? Or you can check in Task Manager to see if it's still running. Also check the links in my signature if it's not running.

 

[rscalover]

Hi,

No i have no GWX process i'm not really impatient just worried microsoft will forget about me :shock: i'll check out those links in your signature.

 

[rscalover]

Hello,

Men what on earth do you have to do to get that stupid icon back damn you Microsoft either make sure it works or don't bother me with this rubbish .

 

[rscalover]

Hi Folks,

Problem solved the icon is back what i did was add a registry under "HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\GWX" valuename DisableGWX value 0 (icon enabled or 1 icon disabled) if you don't have a GWX key in there create it DisableGWX is a DWORD value.

As always be carefull while editing the registry also this batch file can fix problems with that icon i did not create that batch just found it while looking for a solution.

 

[Cliff S]

Good to know you got it working, and thanks for posting your solution(it might help someone else too).

 

[rscalover]

Hi,

No idea what caused it but the icon is gone again pfffff this is SO annoying i could remove the involved updates and reinstall but what's the point if it's stops working when it feels like it .

 

[Cliff S]

Maybe Kaspersky is blocking it?

 

[rscalover]

Maybe Kaspersky is blocking it?

Possible though GWX.exe is whitelisted think it is GWXConfigManager.exe that needs the network connection but kaspersky does not allow me to whitelist it i'll just disable it just to see if you are right.

Edit
I do not notice a difference with kaspersky disabled.The problem with that icon started when i had to refresh my windows installation because my laptop was stuck at the "one moment please" screen for over an hour.

 

[Cliff S]

If on your Update control panel it still say's reserved you should be ok.

 

[Marcus Corbacho]

Yesterday I noticed that the same thing happened to me. The icon is gone, but I had already done the reservation and received a confirmation email. The situation seems to me that everything is correct, and within the control panel shows the reserved update.
Even if the icon is gone, you can check and be sure on Registry how is the info detailed by Get Windows 10

 

[rscalover]

Hi,

Yes i have that registry entries however windows update no longer says a windows 10 upgrade is reserved.I did notice something unusual in the scheduled tasks manager the GWXTriggers folder is empty there should be a task called "refreshgwxconfig-B" .

 

[Marcus Corbacho]

This was a few hours ago when I realized that the icon was missing, I rebooted the system, I saved this image, so I'm relaxed.

 

[rscalover]

Hi,

It is something strange yesterday when i managed to get that icon back windows update was not telling me that upgrade was reserved even though i did receive the confirmation email.

 

[rscalover]

hi,

Man this is driving me crazy i'm starting to think free is not so free after all if that's the case i'll sue microsoft false advertising is illegal where i live.

 

[Marcus Corbacho]

Hi,

Yes i have that registry entries however windows update no longer says a windows 10 upgrade is reserved.I did notice something unusual in the scheduled tasks manager the GWXTriggers folder is empty there should be a task called "refreshgwxconfig-B" .

I agree, really strange that in Task Manager the triggers are not present. In my case it's all correct. Why is it, that would be a change in the registry that you recently made that corrupted the telemetry made by GWX?

 

[rscalover]

I agree, really strange that in Task Manager the triggers are not present. In my case it's all correct. Why is it, that would be a change in the registry that you recently made that corrupted the telemetry made by GWX?

No idea really that folder is empty here don't know why.

 

[Marcus Corbacho]

Hi Folks,

Problem solved the icon is back what i did was add a registry under "HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\GWX" valuename DisableGWX value 0 (icon enabled or 1 icon disabled) if you don't have a GWX key in there create it DisableGWX is a DWORD value.

Yesterday when this evil behavior began, I'm not going to lie, I started searching if it was isolated to me. I noticed your posting here, I did exactly as you said, in an attempt to retrieve my icon again. I rebooted the system, and I have checked the event viewer. And to my dismay, I found that this change could have harmed me. I ended up deleting, I rebooted again and then I was monitoring event viewer actions until then, everything is standardized.

 

[rscalover]

hi,

I'm affraid i'm out of ideas come on Microsoft fix this crap.

 

[Marcus Corbacho]

hi,

I'm affraid i'm out of ideas come on Microsoft fix this crap.

If it is an attempt to help, I can try to view remotely you helping and interacting by Teamviwer