Windows 8:Your PC ran into a problem

Obayll

New Member
Well I recently reinstalled my windows 8 on my Lenovo laptop because of inability to bootup. The problem that caused this I think was when I was playing SWTOR and was getting frequent lag spikes of 100% disk usage, I thought I should install some updates. I believe they were nVidia updates from the windows update in the control panel. The updates caused my computer to become frozen for an extended period of time so I forced reboot. It went through 'Preparing automatic repair' infinite loops every time I tried to reboot afterwards.

Now I have completely reset my disk and reinstalled windows 8 from a protected partition on my disk, but after logging in for the first time and doing the first round of updates, I'm stuck on this message:

"Your PC ran into a problem and needs to restart"

It flashes so quick that's all I can read.

Whenever I bootup, the Lenovo brand pops up and it says "Preparing automatic repair", shows the loading sign, goes to a black screen for a long time, and then flashes that blue screen with the unhappy face. It just loops that and nothing else.

I haven't been able to get to safe mode with the shift + f8 or into any screen besides the ones i previously mentioned. I've looked up this problem on the internet but I cannot find a solution to my problem.

For those wondering I do not have a disk drive nor do i have a backup disk/usb drive. My backup partition is on my computer's protected partition.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT750M SLI
    Browser
    Google Chrome
    Antivirus
    Avast

MasterChief

Banned
Hey,

Put the hard drive in a desktop machine, then attach the contents of \Windows\Minidump after you zip or rar them, to a new post here.

You might have to take ownership of the folder and then also files inside too, first.

We'll fix it up. Probably some antivirus funk, but we'll see. Might be something simple, or we may have some work to do, heh.

In the meantime, good idea to make sure bios is set to Optimized Defaults.

You can leave the hdd in the desktop for now, because that's how we'll likely fix it.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

Obayll

New Member
I'm sorry but I don't have access to any desktop...
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT750M SLI
    Browser
    Google Chrome
    Antivirus
    Avast

MasterChief

Banned
Well, that leaves us limited options, since you say you don't have an optical drive nor a USB drive.

The best thing I can suggest then at the moment under this scenario is to ask a friend, relative or neighbor to borrow a USB stick so you can put Knoppix on it and then boot to it. You can access the files that way and put them on the USB key, then attach USB key to a working machine to post them here.

You can also use Knoppix to make repairs, when we figure out the cause(s).

Other than that, without a desktop machine, optical drive or USB key to install Windows fresh from, there's not much else to do.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

Obayll

New Member
I do have usb drive, just not a backup one. Sorry for the weird wording.

Ill put knoppix on my usb and do what you said.

Are there any special programs I should use to install knoppix onto my usb?

Also, I don't know how to boot my laptop from usb.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT750M SLI
    Browser
    Google Chrome
    Antivirus
    Avast

MasterChief

Banned
To boot to USB, you need to access the bios settings and change the boot order of drives (while the USB key is inserted.) Put the USB at top. It will likely be shown as a hard drive.

Sometimes, there is also an option to enable or disable USB booting. Then save.

This seems like an easy way to make a Knoppix USB key.


Here is the Knoppix .iso

Any questions or if you run into a problem, let me know.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

Obayll

New Member
Alright I'm on knoppix and I can view my C Drive.

What files do you need and how do I get to them?

As far as i see, there are no minidump files or folders in the C:/windows.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT750M SLI
    Browser
    Google Chrome
    Antivirus
    Avast

MasterChief

Banned
You're sure you're looking at the Windows drive, right? (Since they don't have drive letters in Knoppix.) Just checking...

If you are, does this file exist? \Windows\Memory.DMP
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

Obayll

New Member
No there is no file in C:/windows named memory.dmp
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT750M SLI
    Browser
    Google Chrome
    Antivirus
    Avast

MasterChief

Banned
eh, shame really.

This is what you can try, although I don't think it will be very successful.

Delete all the contents inside \Windows\SoftwareDistribution\Download so that folder becomes empty.

Then try to boot to the hard drive to see if Windows comes up well.

Before doing that though, did you have a 3rd party antivirus installed at all before the system went down?
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

Obayll

New Member
I will try that.

There was McAfee that came with it which i quickly uninstalled.

It required a reboot though and the blue screen did not appear until I restarted for the windows update.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT750M SLI
    Browser
    Google Chrome
    Antivirus
    Avast

MasterChief

Banned
Ok, general advice - when doing Windows Updates, do not have anything else going on like a major change of removing antivirus. Let Windows Update complete, reboot, then handle any changes like that. Never all at once together.

Now onto attempt at fixing your current install. Not a great chance, but possible:

Delete all the contents inside \Windows\SoftwareDistribution\Download so that folder becomes empty.

Then go to \Windows\System32\drivers and delete all files that start with the letters "mf".

Then try to boot to Windows HDD. (Remove USB key before doing so.)
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

Obayll

New Member
Same black screen happens after the Lenovo brand displays. Nothing has changed.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT750M SLI
    Browser
    Google Chrome
    Antivirus
    Avast

MasterChief

Banned
Ya, there's really no way without crash dumps that I'm able to stop the bsods without random guesses across the internet.
If there were crash dumps, you'd be up and running Windows by now.

What I think the best thing to do from here is to put Windows 8 or 8.1, whichever you prefer, onto the USB key and boot to it, to install. The tool and info to do that is here:

Microsoft Store

I can't really say for sure how to get the 8 or 8.1 Windows .iso, but it definitely can be found. (Check hashtags against official release to ensure malware-free, if doing this.)

I noticed the member on here TheOG seems to be extremely knowledgeable about official methods, so perhaps he can chime in sooner or later about how to get the .iso you need, instead. Or add or amend any information, too. (Or anyone else?)

If you have any questions about setting it up once Windows is installed properly, we can help with that. And remember, Windows Updates to be done only when nothing else major is going on like other drivers installed or removed which require a reboot. One thing at a time.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

Obayll

New Member
If I installed windows 8 from the microsoft store would my key remain or would I have to do other things to get it activated?

All i really need I think is just to get to that repair menu but I'm not sure if its even possible at this point.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT750M SLI
    Browser
    Google Chrome
    Antivirus
    Avast

MasterChief

Banned
I think it all depends on what kind of bios you have, and manufacturer, etc...

Some of today's bios versions have the key built right into it, which means no user intervention to activate is even necessary.

Official activation and related items are not really my strong point, but for sure, members here know very well about it. I'm sure someone will answer better for you soon. :)

I just noticed in your specs you list Avast as your antivirus. If you actually had that installed, you can try deleting all files that start with "asw" in \Windows\System32\drivers as a last ditch effort, then trying to boot to Windows.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus

Obayll

New Member
Well it was avast before i reinstalled. It was still mcafee when my system crashed.

Do you know where I can get a windows 8 iso?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT750M SLI
    Browser
    Google Chrome
    Antivirus
    Avast

Obayll

New Member
The problem is that I don't have a CD/DVD drive on my computer, I only have usb ports.

I think I'm just going to downgrade to windows 7. Windows 8 has caused too many problems time and time again. I will check all my drivers at here for the Y510p. Are there any major things I need to know before this?

I do have one other question. If I install windows 7 from usb onto my previously windows 8 laptop, will I still be able to go back to my secret partition and later reinstall windows 8, or will choice be gone forever?
 
Last edited:

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT750M SLI
    Browser
    Google Chrome
    Antivirus
    Avast

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