Windows 8 Install, "Can't Find Media Driver"...

[Weezer1982]

My computer crashed(?) and wouldn't go past the setup utility screen. I finally got my Windows 8 installation disc, now my computer is telling my it can't find a media driver. I need my laptop for school, so it's kind of important to get this problem fixed ASAP!! I'm not too computer savvy, so any help would be appreciated.

 

[lifetec]

From Microsoft support:"A required CD/DVD drive device driver is missing" or "A media driver your computer needs is missing" error message when you install Windows

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Article ID: 2755139

Symptoms

When you try to install Windows on a computer by using a Windows installation DVD or ISO file, you receive one of the following error messages.

Note This issue occurs when you try to install Windows 7, Windows Server 2008 R2, Windows 8, or Windows Server 2012.

Windows 7 or Windows Server 2008 R2

Load Driver

A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.

Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step




Windows 8 or Windows Server 2012

Load Driver

A media driver your computer needs is missing. This could be a DVD, USB, or Hard disk driver. If you have a CD, DVD, or USB flash drive with the driver on it, please insert it now.

Note: If the installation media for Windows in the DVD drive or on a USB drive, you can safely remove it for this step.


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Cause

This issue occurs for one of the following reasons:

• The installation DVD is removed during the setup process.
• A low-quality DVD was used to create the installation DVD.
• The speed at which the installation DVD was burned was too fast.
• The DVD drive cannot read the media.
• The ISO file is corrupted.

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Resolution

To resolve this issue, use one of the following methods, as appropriate for your situation:

• Burn the installation DVD at a slower speed.
• Use a better quality DVD to create the installation DVD.
• Update the BIOS firmware for your DVD drive.
• Use the Windows 7 USB/DVD Download tool (http://images2.store.microsoft.com/prod/clustera/framework/w7udt/1.0/en-us/Windows7-USB-DVD-tool.exe)
  to create a bootable USB flash drive, and then use the USB flash drive to install Windows.

To troubleshoot this issue, use one of the following methods, as appropriate for your situation:

• Run the DVD on a different computer to determine whether the DVD works correctly.
• Test your DVD drive by using an official Windows installation DVD.
• Attach the ISO file to a virtual machine to check whether it is corrupted.

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