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Windows 8 HP laptop suddenly stops playing videos/sound


lemox7

New Member
Posts
1
#1
I have been having an issue recently with my Windows 8 HP laptop (i'm not too sure of the exact model at the moment) where it'll just stop playing videos (whether if streamed through the internet such as you tube or if played on the actual computer as a downloaded video) or the sound for said videos just won't play. The problem can usually be temporarily fixed by restarting my computer but it gets annoying to restart my computer constantly because a video is not playing or the sound is not working so I am trying to see if there is a permanent solution. Adobe flash player is up to date and the problem has been occurring before and after I updated flash player. Thanks to anyone who takes their time to read this a possibly attempt to help. If any more information is needed please do not be afraid to ask and thank you for helping.
 

My Computer

System One

  • OS
    Windows 8

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2
As the problem is both video and sound, this is more than just an "audio" problem (this forum section),

Any Flash type video/audio (such as YouTube) is related to the Flash player (and there are many reported similar problems).
A complete uninstall of the Flash Player, restart the PC and then a new install of the Flash player helps in some cases.
Here is the link to the Flash Player Uninstaller and instructions. Click Me
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.