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Solved Windows 8 Audio suddenly stopped working


CalBear

New Member
Member
#1
I have a dual boot Win 7, Win 8 setup. Suddenly the audio has stopped working on Win 8. (Works fine on Win 7) I checked for driver updates, even "installed" an old driver which didn't actually install. The volume control shows its trying to work, puff of green comes and goes at the bottom of the slider.

If you have had this problem and solved it please let me know. Other suggestions welcome however I've tried "cleaning" for other concerns and that made a real mess of the setups for several programs. I suppose I could do a refresh but that's equivalent to a re-install... what a pain.
 

My Computer

System One

  • OS
    Dual Win 7-8 64-bit
    System Manufacturer/Model Number
    Dell Studio XPS8100
    CPU
    Intel Core i5 3.2 GHz
    Memory
    8 GB
    Graphics Card(s)
    Nvidia GeForce GTX 260
    Monitor(s) Displays
    2 x Dell 24" LCD
    Screen Resolution
    1920x1200
    Hard Drives
    900GB and 1.5TB
    Keyboard
    Dell USB
    Mouse
    Dell Optical
    Internet Speed
    10 Mb/s down 1.5 Mb/s up
    Other Info
    I worked my up from a virtual machine, to a slow 32-bit celeron and now two monitors on my XPS8100. Works great!

CalBear

New Member
Member
#2
I guess I looked in the wrong place for answers and they moved my posting to this area. Unfortunately it appears others have the same problem with no solution. I did try updating the video driver along with all available Win 8 updates. Still no audio.

I have all my programs running well on the Win 7 partition so I'm thinking of doing a Refresh. If that "refreshes" back to the original installation I assume the many many updates will be required. Any idea how long that will take?
 

My Computer

System One

  • OS
    Dual Win 7-8 64-bit
    System Manufacturer/Model Number
    Dell Studio XPS8100
    CPU
    Intel Core i5 3.2 GHz
    Memory
    8 GB
    Graphics Card(s)
    Nvidia GeForce GTX 260
    Monitor(s) Displays
    2 x Dell 24" LCD
    Screen Resolution
    1920x1200
    Hard Drives
    900GB and 1.5TB
    Keyboard
    Dell USB
    Mouse
    Dell Optical
    Internet Speed
    10 Mb/s down 1.5 Mb/s up
    Other Info
    I worked my up from a virtual machine, to a slow 32-bit celeron and now two monitors on my XPS8100. Works great!

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#3
I have two dual boot systems. The sound works on both without problems. If the sound is not working or working properly on one and not the other, the problem is ONLY within that one and nothing to do with the other. In this case the Win 8 installation is the only problem.

The first thing I would do is uninstall the sound in the Device Manager (in Win 8) and then restart the PC. When Windows starts it will detect and reinstall the sound. This fixes a lot of flakey problems and any corruptions between the sound and Windows.

Go to the Device Manager, RIGHT click the entry for the sound and then LEFT click "Uninstall".

Also, have the correct sound driver installed. Only use the Dell provided sound driver. If Dell only has Win 7 drivers that is OK, as Win 7 drivers work OK in Win 8 (that is what I'm using on all my Win 8 installations). The Dell sound driver is preferred, I used to do a lot of support on the Dell forums and we found that non-Dell drivers either did not work or did not work correctly on many systems.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#4

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

CalBear

New Member
Member
#5
Thank you for the very detailed response. Unfortunately I had already done almost everything you suggested. However, I had not rebooted after un-installing the driver. So I tried that but it didn't help. I did download the "latest" RealTek driver from Dell but it didn't install probably because it is 2011 and the one running is 2012.
 

My Computer

System One

  • OS
    Dual Win 7-8 64-bit
    System Manufacturer/Model Number
    Dell Studio XPS8100
    CPU
    Intel Core i5 3.2 GHz
    Memory
    8 GB
    Graphics Card(s)
    Nvidia GeForce GTX 260
    Monitor(s) Displays
    2 x Dell 24" LCD
    Screen Resolution
    1920x1200
    Hard Drives
    900GB and 1.5TB
    Keyboard
    Dell USB
    Mouse
    Dell Optical
    Internet Speed
    10 Mb/s down 1.5 Mb/s up
    Other Info
    I worked my up from a virtual machine, to a slow 32-bit celeron and now two monitors on my XPS8100. Works great!

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#6
As you have a 2012 version, that suggests its not an "official" Dell driver. Suggest you uninstall that driver, restart the PC and then install the 2011 Dell driver and see what happens. As I noted, there can be issues with non Dell Drivers.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

CalBear

New Member
Member
#7
Based on your previous message I tried that. Unfortunately when rebooting after the installation the same drivers were re-installed. Those drivers had been working well until 2 days ago and were most likely installed when I installed Win 8 last October. Although the date on the download list from Dell is 2011 it may be they are actually the 2012 drivers. The RealTek driver running nicely on Win 7 is dated 2009. Alternately the 2012 drivers are stored somewhere on the computer and when the computer boots it sees there are later drivers available.

The other problem I am having on Win 8 is sometimes files/programs are slow to load. I tried a bunch of cleaning and disk checking but all that did was mess up some settings on some programs. It really made a disaster of my Firefox hundreds of bookmarks. I've switched to Chrome.

I guess I'll try a Refresh on Win 8 and see what kind of a disaster that causes :( Meanwhile I'm back on Win 7 for my daily activities.
 
Last edited:

My Computer

System One

  • OS
    Dual Win 7-8 64-bit
    System Manufacturer/Model Number
    Dell Studio XPS8100
    CPU
    Intel Core i5 3.2 GHz
    Memory
    8 GB
    Graphics Card(s)
    Nvidia GeForce GTX 260
    Monitor(s) Displays
    2 x Dell 24" LCD
    Screen Resolution
    1920x1200
    Hard Drives
    900GB and 1.5TB
    Keyboard
    Dell USB
    Mouse
    Dell Optical
    Internet Speed
    10 Mb/s down 1.5 Mb/s up
    Other Info
    I worked my up from a virtual machine, to a slow 32-bit celeron and now two monitors on my XPS8100. Works great!

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#8
If you ran any type of "PC Repair", "Registry Repair", "Optimizer", etc it is a very good chance Windows is corrupted. Those types of programs can cause more problems than they claim to fix. Win 7 and Win 8 do not need these programs, and many computer techies consider them "snake oil".
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

CalBear

New Member
Member
#9
Nope, none of those. CCclean (or something like that) was recommended on this forum. In any case that was several weeks ago so if it caused a problem that's when it should have appeared.
 

My Computer

System One

  • OS
    Dual Win 7-8 64-bit
    System Manufacturer/Model Number
    Dell Studio XPS8100
    CPU
    Intel Core i5 3.2 GHz
    Memory
    8 GB
    Graphics Card(s)
    Nvidia GeForce GTX 260
    Monitor(s) Displays
    2 x Dell 24" LCD
    Screen Resolution
    1920x1200
    Hard Drives
    900GB and 1.5TB
    Keyboard
    Dell USB
    Mouse
    Dell Optical
    Internet Speed
    10 Mb/s down 1.5 Mb/s up
    Other Info
    I worked my up from a virtual machine, to a slow 32-bit celeron and now two monitors on my XPS8100. Works great!

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#10
CClean normally does not cause any problems, however it does have a built in Registry cleaner. The issue is with Win 7 and Win 8 registry cleaners as they do not have all the info that is needed and can uninstall something that is needed later on.

Whether that actually caused the problem ?? but as noted it could have uninstalled something that was not needed at the time but when something loaded that needed it, it was gone.

If you want to do a Refresh, here is some info on it Windows 8 Refresh: A great feature, if you know the limitations | Microsoft windows - InfoWorld
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.

CalBear

New Member
Member
#11
So I did a Refresh and the audio is working (surprise). It took an hour to do the refresh and at least another 3 hours to do all the Windows updates. My list of programs that were removed total 130+. I expect I'll have to re-install at least half to get back to my working environment. All that just so I can hit the Win key and see those pretty tiles :)
 

My Computer

System One

  • OS
    Dual Win 7-8 64-bit
    System Manufacturer/Model Number
    Dell Studio XPS8100
    CPU
    Intel Core i5 3.2 GHz
    Memory
    8 GB
    Graphics Card(s)
    Nvidia GeForce GTX 260
    Monitor(s) Displays
    2 x Dell 24" LCD
    Screen Resolution
    1920x1200
    Hard Drives
    900GB and 1.5TB
    Keyboard
    Dell USB
    Mouse
    Dell Optical
    Internet Speed
    10 Mb/s down 1.5 Mb/s up
    Other Info
    I worked my up from a virtual machine, to a slow 32-bit celeron and now two monitors on my XPS8100. Works great!

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#12
Too bad, that is a hassle but sometimes is needed. That says Windows was corrupted and the problem and not the sound card/driver.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.