Solved Windows 8.1 Update - Lost Windows Store and Windows Update

[DavidMac]

Hi All

Newbie to the forum but not windows.

History: Went to install Windows 8.1 update last night. I first installed 8 updates (half of which were Office based) and then rebooted. I then ran the 8.1 update on its own - downloaded and installed without a hitch. Rebooted and all was well, or so I thought. This morning I tried to download some app from the Windows Store, it failed to load with a 0X80072F8F error (see below). I also tried Windows Update only to find that I was getting an error there as well, the same one! So, I decided to roll back my PC to a backup image taken on Monday and go through the whole process once again but first checked that I could access both the Store and Update, both were OK. I installed the 8 or so updates first, rebooted and checked access to the Store and Update again, both were OK. I then downloaded and installed the 8.1 update, rebooted and guess what, lost access to the Store and Update. I downloaded and ran the Windows Update diagnostic tool, that found some errors but was unable to fix them all (see below).

Anyone any ideas?

Regards.

Dave

 

[antspants]

Hi there and welcome. You could try this

DISM - Fixing Component Store Corruption in Windows 8

 

[taliesinangelus]

I had the same issue (see this thread: http://www.eightforums.com/windows-updates-activation/44094-some-updates-were-not-installed.html) but was able to resolve it with a repair install with these instructions: http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

If the DISM fix doesn't work, it may be worth a try.

 

[DavidMac]

Thanks to you both, trying DISM first then the other option. I'll report back.

Dave

 

[DavidMac]

OK, ran DISM, no faults found. So now over to option 2 (Repair Install of Windows). Bit of an issue here as I installed Windows 8 from an ISO file and then upgraded to 8.1, looks like I'll have to hunt around to find either an 8.1 DVD or ISO file - any ideas?

 

[taliesinangelus]

I followed the repair install instructions posted on this site and it worked pretty well. Still awaiting updates. I too only had an 8 ISO but had the 8.1 key.

 

[DavidMac]

Ok, Solved. Before embarking on the re-install of Windows 8.1 I followed a You Tube video of someone with a similar problem in Windows 7. One of the options was to download the Windows Repair (All in One) tool from Tweaking.com and then go to the start repairs tab and I selected all the options and let it run for half an hour, it rebooted the PC and all was fixed.

Thanks for your help and support.

Dave